$45

Event Information

Share this event

Date and Time

Location

Location

Valley Heartland CFDC

91 Cornelia Street West

Smiths Falls, ON K7A 2H7

Canada

View Map

Refund Policy

Refund Policy

No Refunds

Event description

Description

If you work with people, eventually you have to deal with conflict. Employees can have behavioural issues that hamper team development. Customers can be excessively difficult. You and your staff needn’t put up with the stress. In this workshop, learn some techniques to reduce friction in a tense conversation.

Registration includes snacks/refreshments and any necessary print materials. You are encouraged to send conflict situations in advance to eodp@valleycfdc.com and to come prepared to share and interact.

Agenda

  • Tiers of addressing difficult behaviour
  • Identifying Difficult Behaviours (of co-workers and clients/customers)
  • Impulse Control
  • Exercise on Impulse Control
  • Stress management
  • Boundaries (with clients/customers)
  • Small group exercise on boundaries to reduce stress
  • Discussion on Tier 1
  • Break
  • Conflict Conversations (with co-workers and clients/customers)
  • Questions Funnel
  • Exercise on questions funnel
  • Addressing Anger (of co-workers and clients/customers)
  • Exercise on making an observation
  • Sulking (from co-workers and clients/customers)
  • Group exercises
  • Discussion of Tier II exercises
  • Review of skills and tools
  • Evaluation

Speaker BIO

RENÉE GENDRON
MA

Renée helps business get unstuck. Through business relationship mapping, conflict resolution and leadership development, Renée helps entrepreneurs and businesses understand their ecosystems, identify underutilised resources and opportunities to engage. Renée works at both ends of the spectrum: from the fun stuff of building excellent teams to dealing with low morale. She helps managers take workplace bullies by the horns, address long standing conflicts, all of the frustrating stuff to harnessing the energy in a conflict to collaborate, innovate, and build better businesses.

Renée is a speaker, trainer, coach and consultant with a masters' degree in social sciences, certifications in negotiation, leadership, alternative dispute resolution, and community dispute relation. She is a
co-founder of a clean agricultural technology company and has extensive volunteer experience.

Share with friends

Date and Time

Location

Valley Heartland CFDC

91 Cornelia Street West

Smiths Falls, ON K7A 2H7

Canada

View Map

Refund Policy

No Refunds

Save This Event

Event Saved