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Service Management Art

Service Management Art (SMArt) is an IT Service Management Consulting and Education firm focused primarily on IT Service Management (ITSM) and IT Governance. We provide consulting guidance and corporate education services that assist our clients in managing, optimizing and reporting on their IT and business services. SMArt uses pre-defined guides and templates and tailors them to meet our clients’ specific needs. Depending on your requirements, we offer services ranging from consulting (assessments, process development, coaching, mentoring and project support) to IT Service Management Education (ITIL, COBIT, LeanIT and USMBOK). 

SMArt’s vision is to enable companies to meet their goals and objectives through better IT Governance and Management of IT services. We value creativity in our consultants and our consulting approach.  This allows us to find improvements overlooked by others. We embrace honesty and integrity in everything we do, providing our clients with trustworthy guidance on all options and solutions.  

SMArt has a results oriented consulting approach.  We are dedicated to providing our clients with achievable and forward-looking solutions while also providing quick wins that will lead to sustainable outcomes.

Our managing partners are active in the ITSM industry as consultants, instructors / trainers, workshop facilitators, keynote speakers, and authors. Their combined backgrounds equates to more than 70 years of practical experience in IT in large, medium and small companies across a variety of industry sectors and four different continents. Our talent pool brings a unique breadth and depth of solutions to our customers.  


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