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Claim tickets that someone else ordered for you

Eventbrite LogoUpdated by Antwonne D

Category: Attending an event

If someone ordered a ticket for you, claim it by clicking "Claim Your Order" in the email you received from Eventbrite. You'll be taken to Eventbrite to log in or set a password. Once claimed, you can access your ticket any time online in your Eventbrite account (under “Tickets”) or in the Eventbrite app.

NOTE: If you're having trouble finding the email from Eventbrite, make sure to check the spam folder in your inbox. If you still can't find the email, go to Then login and click "Verify your email".

<h2 id="01">1. Select &quot;Claim Your Order&quot; in the email you received from Eventbrite.</h2> <p>Check your email for a message from <a href="" target="_blank"></a>. Then open the email and click “Claim your order”. You’ll be taken to Eventbrite to login or set a password.</p> <p> </p> <h2 id="02">2. Log in or sign up for your free Eventbrite account.</h2> <p>If you already have an Eventbrite account under the email address used for the order, <a href="" target="_blank">log in</a>. If you don’t already have an account, one will be created under the email address used for the order. You’ll need to set a password to claim your ticket(s). Passwords must be at least 8 characters long and are case sensitive.</p>   <p>To learn more about how we protect your data, check out our <a href="" target="_blank">Security &amp; Safety Guide</a> and <a href="" target="_blank">Privacy Policy</a>.</p> <h2 id="03">3. Access your ticket online or in the Eventbrite app.</h2> <p>Once you&#39;re logged in to your Eventbrite account, you’ll be taken to your <a href="" target="_blank">Tickets</a>. Keep in mind that some organizers choose to disable PDF tickets, so you may not see a link to view or print your tickets if that’s the case.</p> If you want to update the information entered on your registration, reach out to the person who placed the order. You can also <a href="" target="_blank">contact the event organizer</a> to request the changes you need.

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