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  • How to get a tax invoice for your order

     
    Attendee

    Not all organizers charge tax on their tickets and some that do don’t select the option to send a tax invoice to attendees. In both cases, attendees will not receive a tax invoice. When tax is charged and the organizer chooses to send a tax invoice for completed orders, (1) attendees can print tax invoices from the order confirmation email or the Tickets section of their Eventbrite account, and (2) organizers can print tax invoices on behalf of attendees from the Orders report using “Print Tax Invoice” (in the top Quick Actions drop-down menu).

  • Edit and manage your group page

     
    Attendee

    A group manager can edit group details, set a password, and communicate with group members. Go to “Tickets” in your Eventbrite account to get started.

  • Do I need to print my ticket?

     
    Attendee

    Scannable tickets aren't turned on for every event. If they are, a PDF ticket will be in eblink{your Evenbrite account=>https://www.eventbrite.ca/mytickets} and attached to your order confirmation email. You can also access your ticket on the Eventbrite app instead of printing it out. eblink{Contact the event organizer=>https://www.eventbrite.ca/support/articleredirect?anum=3275} if you have any questions about what you'll need for your event.

  • Claim tickets that someone else ordered for you

     
    Attendee

    If someone ordered a ticket for you, claim it by clicking "Claim Your Order" in the email you received from Eventbrite. You'll be taken to Eventbrite to log in or set a password. Once claimed, you can access your ticket any time online in your Eventbrite account (under “Tickets”) or in the Eventbrite app.

  • Unpublish or delete your event

     
    Organizer

    If your event is live and you need to remove it, go to the Event Dashboard and change the event status to “Unpublish”. You can delete the event after you unpublish it. If there are completed orders, you’ll need to refund paid orders and cancel free orders first. Otherwise, events with completed orders can be deleted 120 days after the event ended in your Eventbrite account.

  • Reissue a returned payout

     
    Organizer

    Payouts are returned when your event payout information doesn’t match your bank’s records. When this happens, Eventbrite will send you an email notification. Your Event Dashboard will also update to show a "Returned" status for the payout. To reissue your payout, add a new payout method with the correct information. Then go to the Event Dashboard and click “Reissue”.

  • Create multiple date or recurring events

     
    Organizer

    If you have an event with multiple dates or time slots, you need to choose the setup that best fits your event when getting started. There are two ways to set up multi-date events or events that repeat. Check out the setups below to decide which one is best for your event. If you have an event that takes place in multiple locations, you'll need to set up a separate event page for each location.

  • Why aren't my registration/ticket transfer settings working?

     
    Organizer

    There are a few things to check if registration transfers aren't working, like your event status, event settings, and order types. Review the settings below to make sure transfers are available and turned on for your event.

  • German Impressum

     
    Everybody

    This is the English version of the German Impressum which we are legally required to show on our website.

  • How to change your recurring event to a single event

     
    Organizer

    To change a recurring event to a single event, delete all dates and ticket types. Your event must be in a draft with no completed orders. If your event has completed orders, you can create a new event and manually add your attendees to it, or have attendees register again.

  • EU Consumer Amendments

     
    Everybody

    These are Eventbrite's EU Consumer Amendments to the Terms of Service.

  • Create an event

     
    Organizer

    Create an event to sell tickets using Eventbrite. To get started, click “Create event” and enter your event details. Then add your ticket types. Before publishing, be sure to set up your order form and add your payout details. After you create your event, get the word out by using Eventbrite's promotional tools.

  • Transfer Eventbrite account ownership

     
    Everybody

    If you need to transfer an Eventbrite account to someone else (like a co-worker or colleague), update the email address on the account to their email address. Go to Account Settings and select "Change" under the account email address. Then enter the new email and your current password and click “Save”.

  • Close your Eventbrite account

     
    Everybody

    To close your Eventbrite account, log in and click your user in the top menu. Then choose “Account settings” and click "Close account”.

  • Eventbrite’s fees

     
    Organizer

    Eventbrite charges a service fee for every paid ticket or add-on you sell. If your tickets are free, you don't pay any fees. The service fees vary per package, country, and currency. Depending on your payout country and payment method, there may be additional fees for payment processing.

  • Change your Eventbrite account email address

     
    Everybody

    To change your Eventbrite account email address, log in and go to Account Settings. Click “Change” under your current email address. Then enter your password and click “Save”.

  • How to process refunds with PayPal

     
    Organizer

    You can issue a full refund for an order using "Refund this Order" in the "Actions" drop-down menu (when viewing the Orders report). If you're using PayPal, you'll need to click "Initiate Refund" to complete the refund from within your PayPal account.

  • Cancel or delete a free order

     
    Organizer

    Cancel or delete free orders to your event by going to “Orders” (under "Manage Attendees"). Find the order you want to cancel and click "Actions". Then choose to cancel or delete the order. If you're an attendee, you can eblink{cancel your free order=>https://www.eventbrite.ca/support/articleredirect?anum=3207} by going to "Tickets" in your Eventbrite account.

  • How to set the currency for your event

     
    Organizer

    Your currency is set based on your physical location the first time you create an event, and you can easily change it from your Edit page as long as your event hasn't sold any tickets. When creating paid tickets under Step 2: Create Tickets, check the currency and payout country for your event. The next event you create will be automatically set up with the new currency you set. If you're using our eblink{new event creation experience=>https://www.eventbrite.ca/support/articleredirect?anum=41424}, learn how to eblink{change the payout country and currency=>https://www.eventbrite.ca/support/articleredirect?anum=41400}.

  • Connect your online event to Zoom

     
    Organizer

    Link your event to Zoom with Eventbrite’s Zoom app. When you connect your event to Zoom, Eventbrite places your Zoom meeting or webinar on your online event page. Go to “Online event page” and click “Connect Zoom” to get started.

  • Email your registered attendees

     
    Organizer

    If you need to send information or updates to your existing attendees, send or schedule an email from your event. Go to your Event Dashboard and click "Emails to attendees" (under “Manage attendees”). Then, write your email and choose when to send it. Emails can be sent anytime while your event is live or after it completes.

  • Sell or check-in tickets with the Eventbrite Organizer App

     
    Organizer

    Eventbrite Organizer is a free mobile app that you can use to check-in attendees, sell tickets, and manage your event onsite. eblink{Download Eventbrite Organizer=>https://www.eventbrite.ca/l/Organizer-check-in-app/} to get started.

  • Manage linked social media accounts on Eventbrite

     
    Everybody

    To manage your social media settings, go to "Account Settings". Then choose "Linked Accounts" (under "Account") and click the toggle to enable or disable.

  • Eventbrite Sub-Processors

     
    Everybody

    Last Updated: June 2, 2021 Eventbrite works with the third parties ("Sub-Processors") set forth below to provide specific functionality within the Eventbrite Services. In order to provide the relevant functionality these Sub-processors access Personal Data as defined in the eblink{Data Processing Addendum for Organizers=>https://www.eventbrite.ca/support/articleredirect?anum=41392}.

  • Review and pay your Eventbrite invoice

     
    Organizer

    Invoices are sent to organizers when a balance is owed for the Eventbrite service fee. To collect the service fee, Eventbrite will send an invoice on the first day of each month for fees on orders placed in the month before. Pay your invoices within your Eventbrite account, or by mail with a check (USD only).

  • Apply for scheduled payouts

     
    Organizer

    If you're using eblink{Eventbrite Payment Processing=>https://www.eventbrite.ca/support/articleredirect?anum=41571} to collect payments and your account qualifies, you can apply to receive payouts before your events take place. After you add your bank account, choose to receive payouts twice a month or weekly on Wednesdays and submit your application. We’ll verify your identity and return your application status immediately.

  • See promotion code usage

     
    Organizer

    For a quick overview of your code activity, go to “Tickets” and select “Promo codes”. You can also view promotion code usage in your Attendee Summary and your Orders report.

  • View your Attendee Summary report

     
    Organizer

    See the information you’ve collected from your attendees in your Attendee Summary report. To get started, go to “Event reports” (under “Reports), and select “Attendee Summary”. Customize the date range, attendee status, and what information is included. Click “Go” to view your report online, or download it by clicking “Excel” or “CSV”.

  • Create and edit ticket types

     
    Organizer

    To create tickets for your event, go to “Tickets” and select “Create ticket”. Choose a ticket type (paid, free, or donation). Then add a name, quantity, and price (if paid). Review the advanced settings to add a description or change how your tickets are sold. Make sure to save your changes and view your event to confirm your ticket settings are correct. If your event is a reserved seating event, follow eblink{these steps instead=>https://www.eventbrite.ca/support/articleredirect?anum=30532} to create a seating map and tickets.

  • Data Processing Addendum (DPA) for Organizers

     
    Everybody

    Last Updated: May 26, 2021 This Data Processing Addendum ("DPA") sets forth the terms and conditions related to the privacy, confidentiality and security of Personal Data associated with Services provided by Eventbrite to Organizer pursuant to the Agreement. In this DPA references to "you" means the Organizer and references to "we,'' "us," "our" and "Eventbrite" means Eventbrite, Inc. and our affiliates.

  • Eventbrite's Organizer Refund Policy Requirements

     
    Organizer

    Last updated: May 26, 2021 As a global marketplace of events of all shapes and sizes, Eventbrite understands the importance of providing a clean, well-lit platform where consumers of events ("Consumers") have full disclosure of the terms of their purchase and where those terms meet certain minimum requirements. For that reason, Eventbrite has created the following requirements governing the refund policies of organizers of paid events ("Organizers") hosted on Eventbrite (the "Refund Policy Requirements"). The rights and obligations contained in these Refund Policy Requirements are in addition to and are incorporated into the Terms of Service by reference.

  • Eventbrite Merchant Agreement

     
    Everybody

    Last Updated: May 26, 2021

  • Can I merge two accounts into one Eventbrite account?

     
    Everybody

    There is not a way to merge two separate Eventbrite accounts, but you can add other users to certain roles in your account. This will give them access to events with specific permissions you set. eblink{Learn how to manage roles and permissions=>https://www.eventbrite.ca/support/articleredirect?anum=41413}.

  • View and export an Orders report

     
    Organizer

    Check your Orders report to see a list of all the orders for your event, edit order information, or refund/cancel tickets. Go to "Manage my events" and select your event to get started. Then click "Manage attendees" and choose "Orders".

  • Create online/in-person hybrid events

     
    Organizer

    If you want to run an event that lets people attend in-person or virtually, create two event listings. Make one listing for the in-person event and another for the online component. You can speed this up by copying your event. Make sure to use clear titles and link to each event in the descriptions.

  • Request a refund

     
    Attendee

    Third party event organizers create and manage the events on Eventbrite. They are responsible for setting a refund policy and issuing refunds. If you want a refund for your tickets, send a request to the organizer of the event.

  • Find the event you created in your account

     
    Organizer

    If you can’t find an event you created in your account, there are a few things to check. This article will help you locate the event you created so you can edit event information or manage orders. If you can’t find your event in Eventbrite search results, eblink{follow these steps=>https://www.eventbrite.ca/support/articleredirect?anum=3802} instead.

  • Add your event to Facebook

     
    Organizer

    Add your event to Facebook to promote, share, and sell tickets on Facebook. Attendees can buy tickets directly on Facebook, share your event with their friends, and add it to their Facebook calendar. To get started, go to “Add to Facebook” (under “Marketing”).

  • Getting paid with Eventbrite Payment Processing

     
    Organizer

    If you're hosting a paid event, Eventbrite Payment Processing is the default method for accepting payments online. Eventbrite sends your payout 5 days after the completion of your event. Then, your bank and location will determine how long it takes for the money to show in your account.

  • Get a receipt for your tickets

     
    Attendee

    In many cases, the order confirmation email you received when you registered will be enough to prove a purchase. To find it, search your email inbox for "noreply@order.eventbrite.com". If you need a more formal receipt or your order confirmation email resent, eblink{contact the organizer of your event=>https://www.eventbrite.ca/support/articleredirect?anum=3275}.

  • Create and manage your organizer profile

     
    Organizer

    Your organizer profile page shows all your public events in one view. When you publish a new public event, people that follow your profile page get an email or an app notification from Eventbrite. Create an organizer profile to grow and connect with event-goers.

  • Using Embedded Checkout to sell tickets on your website

     
    Organizer

    Sell tickets right from your website or blog with our website integration. Attendees complete the purchase without leaving your website. If you can’t checkout after adding the code, review the troubleshooting steps below. Go to your event dashboard and select “Website integrations” to get started.

  • Create and manage a subscriber list

     
    Organizer

    You can manage subscriber lists for email campaigns. To get started, select “Campaigns” (at the top of the page). Then click “Lists” and choose "New List".

  • Promote your event with email campaigns

     
    Organizer

    Use email campaigns to notify potential customers about your events. Go to “Manage my events” and click “Email campaigns” to get started. Select “New campaign” to set up a new email campaign, or click a sent campaign to see how it’s doing.

  • Getting started with Eventbrite Boost

     
    Organizer

    Eventbrite Boost is where you can access tools for marketing with email and social media. To access Eventbrite Boost, log into your account and go to "Manage my events". Then select "Marketing" and click one of the options available. Use Eventbrite's free tools or upgrade to a paid subscription for premium options.

  • Understanding refunds on Eventbrite

     
    Organizer

    As the event organizer, you're responsible for setting a refund policy and responding to any refund requests within 7 days. If you cancel your event or it doesn't occur, you must issue refunds to all attendees. Refunds can be to the original payment method or as credit to your future events (US only). For more information, learn about eblink{Eventbrite's refund policy requirements=>https://www.eventbrite.ca/support/articleredirect?anum=8480}.

  • What is this charge from Eventbrite? (EB *Charge)

     
    Attendee

    If you see a charge on your statement referencing Eventbrite, it's likely related to tickets for an event listed on Eventbrite.ca. The way the charge appears on your statement depends on whether the purchase was made online or on-site at an event. No matter where an event is located, the charge will show “San Francisco” on your statement because that is where Eventbrite is headquartered.

  • Create early bird ticket types

     
    Organizer

    Create early bird tickets that make your attendees want to buy now. To get started, go to “Tickets” and create a new ticket type. Then update your settings to prevent overselling or show how many tickets are left.

  • Create group ticket types (like “buy one, get one free”)

     
    Organizer

    Create group tickets (like “buy one, get one” or table tickets) to encourage attendees to bring their friends. To get started, go to “Tickets” and create a new ticket type. Then update your settings to prevent overselling or show how many tickets are left.

  • Reset your password

     
    Everybody

    To reset your Eventbrite password, click "Forgot password" when logging in or eblink{go here=>https://www.eventbrite.ca/reset-password} to reset your password. Password reset emails come from "noreply@order.eventbrite.com" and have the subject line, "Reset your Eventbrite password".

  • Edit your order information

     
    Attendee

    To edit order information like your name or email address, go to “Tickets” in your Eventbrite account. Choose the order you want to update and click “Edit”. If you want to change to a different ticket type, follow eblink{these steps=>https://www.eventbrite.ca/support/articleredirect?anum=3481} instead.

  • Reasons why you haven’t received your payout

     
    Organizer

    There are a few reasons why a payout might not send on the normal schedule. First, check your email for an automated alert from Eventbrite about why your payout is delayed. If you didn’t receive an email from Eventbrite, review the reasons below to make sure you receive your payout.

  • Set a refund policy

     
    Organizer

    Set a refund policy to build trust with your attendees by setting expectations. First, create an event with paid tickets and go to "Refund policy" (under "Payments & Tax"). Choose the refund policy that suits your event best and click "Save". Attendees can see the refund policy on your event listing and order confirmations. Check out eblink{Eventbrite's organizer refund policy requirements=>https://www.eventbrite.ca/support/articleredirect?anum=8480} to see what's expected from you.

  • Cookie Statement

     
    Everybody

    Last updated: April 13, 2021 This Cookie Statement explains how Eventbrite, Inc. (“Eventbrite,” “we,” “us,” or “our”) uses cookies and other similar technologies to recognise you when you visit our Sites or Applications ("Online Properties") and in the course of using any of our Services. It explains what these technologies are and why we use them, as well as your rights to control our use of them. Any capitalized terms that are not also defined in this Cookie Statement are defined in our Terms of Service.

  • Find your tickets

     
    Attendee

    When you order tickets on Eventbrite, a confirmation is sent to the email address you entered for the order. This article will explain what information Eventbrite provides on your tickets, where to find your tickets, and what to do if you can’t find them.

  • Eventbrite Terms of Service

     
    Everybody

    Last Updated: April 14, 2021 Welcome to Eventbrite! We know as event creators and consumers you want your events to run safely and smoothly. We want the same thing for our platform. We're excited you are here. Please read these Terms of Service (or Terms, as further described in Section 1.4) carefully as they contain important information about your legal rights, remedies and obligations. By accessing or using Eventbrite's Services, you agree to comply with and be bound by these Terms, as applicable to you.

  • Eventbrite Privacy Policy

     
    Everybody

    Last Updated: April 14, 2021

  • Contact the event organizer

     
    Attendee

    If you have questions about an event, see if the information you need is on the event listing. If it’s not and you have a ticket already, go to "Tickets" in your Eventbrite account. Then select your order, and click “Contact the organizer”. If you don’t have a ticket, go to the event listing and click "Contact". Eventbrite can't answer questions about an event on the organizer's behalf.

  • Add tax to your event and enable tax invoices

     
    Organizer

    To collect tax on your event, go to "Payments & Tax" and choose “Tax”. Enter your tax identification number and customize your tax settings. Depending upon your event location, you may be required to charge tax based on regulations in your area. Consult a tax professional if you have questions about your tax obligations. Eventbrite is unable to offer tax advice.

  • Why isn't my event showing in search?

     
    Organizer

    Events usually show in search results within minutes of publishing. Events that violate the Eventbrite eblink{Terms of Service=>https://www.eventbrite.ca/support/articleredirect?anum=8477} are not listed. Make sure your event is live, public, and the venue location is correct. If you want to improve the placement of your event in search results, eblink{review Eventbrite's tips=>https://www.eventbrite.ca/support/articles/en_US/Troubleshooting/how-to-use-eventbrite-s-promotional-tools?lg=en_CA#1}.

  • View and customize event reports

     
    Organizer

    Use event reports to keep track of sales, payouts, and attendee information. Eventbrite is updating the reporting tool. Currently, some reports are available through the old tool and some through the new tool. View all reports by going to “Reports” and selecting “Event reports”. Then filter and group your reports based on which version of the reporting tool is available (see below).

  • How to create and manage guest lists

     
    Organizer

    Invite attendees to your event without impacting ticket quantity or event capacity by creating guest lists. To get started, go to your event dashboard and click “Guest Lists” (under "Manage Attendees"). If your event is recurring, select an occurrence from the dropdown to create a guest list for that occurrence.

  • Eventbrite Music resources

     
    Organizer

    Eventbrite Music is Eventbrite’s specialized platform for independent music venues, promoters, and festivals. Find information about building, promoting, and managing your events and organization on this page.

  • Edit or disable a 48-hour reminder email

     
    Organizer

    Eventbrite sends an automated reminder email to your attendees 48 hours before your event. Add a custom message and change the send date, or delete it and replace it with a reminder email of your own. Go to Emails to attendees (under "Manage attendees") to manage your event reminder email.

  • Sell tickets at your event with Eventbrite Organizer

     
    Organizer

    To sell tickets at your event, use the Eventbrite Organizer app. Download the app, log in, and select your event. Then, tap "Sell" (in the toolbar) to get started.

  • Why are you requesting my taxpayer information? (U.S. citizens)

     
    Organizer

    If you use Eventbrite Payment Processing in the U.S., the IRS requires Eventbrite to issue a Form 1099-K when you process more than 200 orders and $20,000 in gross sales across all your events during a calendar year. As you approach either threshold, Eventbrite will request that you eblink{fill out your Form W-9=>https://www.eventbrite.ca/organizations/taxpayer-information}. If you're a non-U.S. citizen, eblink{submit a Form W-8=>https://www.eventbrite.ca/support/articleredirect?anum=6660} (e.g., W-BEN, W-8BEN-E, other) instead.

  • Apply a promotional code to your order

     
    Attendee

    Enter a discount or access code by locating your event and clicking “Tickets” or “Register”. If the promotional code you entered was applied successfully, the discounted price or hidden ticket will appear. If you already registered but didn't enter your promotional code, eblink{contact the event organizer=>https://www.eventbrite.ca/support/articleredirect?anum=3275} for assistance.

  • Manage roles and permissions

     
    Organizer

    Create and manage roles with permissions in the Team Management section of your Organization Settings. Keep in mind that this option is only available for Eventbrite Professional and Premium users. To get started, select "Roles" and click "Create new role". Then set permissions for the role. To manage an existing role, click the three-dot menu icon next to it and select the appropriate action. Assign roles by selecting “Users”. Then click “Invite users”.

  • Payment processing options for your ticket sales

     
    Organizer

    Choose between three payment processing options: Eventbrite Payment Processing, PayPal, and Authorize.net (US & Canada only). Eventbrite Payment Processing is the default setting and gives you and your attendees the best experience with lower costs and easy online purchasing. Select 'Payment Options' under 'Payments & Tax' on your event dashboard to view or update your payment processor.

  • Getting paid with Authorize.net

     
    Organizer

    If you're organizing an event in the U.S. (USD) or Canada (CAD), you can link your Authorize.net account to Eventbrite to process payments. To enable Authorize.net, eblink{contact Eventbrite Support=>https://www.eventbrite.ca/support/contact-us}. Once this is enabled, select your event and click "Payment Options” (under Payments & Tax)". Choose Authorize.net as your payment processor and enter your Authorize.net login ID and transaction key.

  • Troubleshoot problems registering for an event

     
    Attendee

    If you have trouble registering for an event, make sure all your billing information is entered correctly and that the form is filled out completely. You can also clear your browser's cache and cookies or use a different web browser to complete your order. If your event is using PayPal for checkout, you’ll need to contact PayPal support for help.

  • Limit capacity on your general admission event

     
    Organizer

    There are four ways to limit the number of tickets available for your general admission event. Adjust the quantity of your tickets, set a total capacity, add a hold on tickets, or create sections. If your event is a reserved seating event, eblink{follow these steps to update your seating map=>https://www.eventbrite.ca/support/articleredirect?anum=30532}.

  • Manage your event privacy settings

     
    Organizer

    Eventbrite offers different levels of privacy for events. To set your event privacy, go to “Privacy” (under "Privacy settings" on your Event Dashboard). Then choose "Public" or "Private".

  • Add Mailchimp to your Eventbrite account

     
    Organizer

    Get more flexibility when setting up email campaigns with the Mailchimp integration. Import your buyer lists to Mailchimp for more design and reporting options. To get started, go to the Mailchimp app product page and click on "Get app".

  • Transfer to a different event or ticket type

     
    Attendee

    If your event allows transfers, you can transfer between events or tickets. Go to the eblink{Tickets=>https://www.eventbrite.ca/mytickets} page in your Eventbrite account, select your order, and click "Transfer". Then choose "Change Event" to transfer to a different event hosted by the organizer or "Change Ticket" to transfer to a different ticket (or seat) within the same event.

  • Collecting donations with Eventbrite

     
    Organizer

    When you want to collect donations on Eventbrite, use a custom ticket type. When you create a new ticket, select “Donation” as a ticket type. Attendees decide how much they want to donate when they place an order. Eventbrite collects fees on donation tickets depending on the amount of the donation.

  • Issue refunds as credit to your future events

     
    Organizer

    Refunds can be issued back to the original payment method used to purchase the ticket or as a credit that attendees can use for your future events. Credits let you easily refund orders and secure sales on other events you plan to host. Like all refunds, you issue credits to your attendees directly.

  • Troubleshooting internet browser issues

     
    Everybody

    If you’re having technical problems, clear your cache and cookies and update your browser. If you're still experiencing trouble, try a different internet browser. Eventbrite recommends using Google Chrome or Mozilla Firefox for the best experience. If you're using Internet Explorer, make sure your browser is up to date and supported.

  • Getting started with tracking pixels

     
    Organizer

    Tracking pixels are an advanced marketing tool that lets you better track your attendee activity. You'll need to create a tracking pixel with an outside service, like Facebook or Google. Then add the pixel to your event using our self-service tool.

  • Set up a simple image tracking pixel

     
    Organizer

    If you use a service that uses a simple image pixel, find and copy your pixel URL. Then set up a simple image pixel by going to "Tracking pixels" (under "Marketing") in your Eventbrite event. Work with your pixel provider to confirm your pixel is firing.

  • Add a Twitter tracking pixel to your event

     
    Organizer

    If you have a Twitter Ads account, you can add a Twitter tracking pixel to your event. First, set up a universal conversion event in your Twitter account. Then, in your Eventbrite event, go to "Tracking pixels" (under "Marketing") and select "Add new pixel". Enter your website tag ID and click "Save". Eventbrite automatically adds the rest of the tracking pixel code to your checkout.

  • Create custom questions for attendees

     
    Organizer

    Create custom questions for attendees to collect more information (like food preference or t-shirt size). To get started, go to Order options and choose Order form. Then click “Add custom question”.

  • Eventbrite Australian Consumer Amendments

     
    Everybody

    These are Eventbrite's Australian Consumer Amendments to the Terms of Service.

  • Change the registration time limit

     
    Organizer

    By default, your attendees will have 8 minutes to complete their order, but you can increase or decrease this time limit. Most Eventbrite orders actually take less than 3 minutes to complete, and the time limit helps ensure unsold tickets stay available for your event. If you want to edit your registration time limit, go to your event's Manage page, then select "Order Form" (under Order Options). Just remember that attendees will need to restart the registration process from the beginning when this time limit expires.

  • Change the language settings for your event

     
    Organizer

    By default, all event listings use "ticketing" terminology and display the language based on the region of an organizer's Eventbrite account. If you're collecting "registrations" or want to translate your page into a different language, you can change these settings for each event you create. From your event's Manage page, go to Order Options and select "Event Type & Language" to get started. We offer several languages: English (U.S., U.K., Canada, Australia, New Zealand), French (Canada, France, Belgium), Spanish (Argentina, Spain), Swedish, German, Dutch (Netherlands/Belgium), Portuguese (Brazil, Portugal), and Italian.

  • Set up promo codes for multiple events

     
    Organizer

    Promo codes offer discounts or access to hidden tickets. Go to “Multi-event promo codes to create a code that works across multiple events. Then click “New code” to get started. If you need to create a code that only applies to a single event, follow eblink{these steps instead=>https://www.eventbrite.ca/support/articleredirect?anum=3295}.

  • Bulk create promo codes to your event

     
    Organizer

    When you need to create a large amount of promo codes, use Eventbrite’s tool to upload a file instead of creating them individually. This is helpful if you need to give out personalized codes or use a voucher system (like Groupon). First put the codes into a CSV or TXT file. Then, upload it to Eventbrite by going to “Promo codes” (under “Tickets”). Select “More options”, then choose “Upload promo code CSV”. Bulk created codes have the same settings for each code. If you need different types of codes, upload them in separate files.

  • Create a code that gives a discount or reveals hidden tickets

     
    Organizer

    Use Eventbrite to create codes for your event that grant discounts or reveal hidden tickets. To get started, go to “Tickets” and select “Promo codes”. Then, create new codes or view existing codes.

  • Customize your order confirmation

     
    Organizer

    Create a custom message to show your attendees after they complete a purchase, and on their confirmation email. To get started, go to “Order confirmation” (under “Order options”). You can also customize your printed ticket settings.

  • Add your Adwords pixel to your event

     
    Organizer

    If you have a Google Adwords account and want to track activity on Eventbrite, create a conversion action for Eventbrite. Then add an Adwords pixel to your event. You'll need your conversion ID and label.

  • Add attendees manually

     
    Organizer

    Use "Add Attendees" to offer complimentary tickets or manually record an order. Fees aren’t charged on manual orders, but you’ll need to collect payment directly from the attendee, outside of Eventbrite. To get started, go to your Event Dashboard. Then select "Add Attendees" (under "Manage Attendees").

  • Create a new group or join an existing group

     
    Attendee

    Create a new group or join an existing group when you register for an event that is using group registration. Go to the event listing, select your tickets, and enter a new group name to create a new group. To join an existing group, select your tickets and enter the name of the group you want to join. If you already registered and want to join or create a group, go to “Tickets” in your Eventbrite account.

  • Activate group registration on your event

     
    Organizer

    Group registration lets attendees join groups for your event. Group registration isn't required for attendees to buy groups of tickets. Instead, this feature is best for team events. Go to “Order form” and select, “Activate group registration” to get started.

  • Customize your event URL

     
    Organizer

    Create a custom URL for your event to make it more personalized and easy to remember. To get started, go to your Event Dashboard. Then scroll to the bottom and click “Edit” under “Your event URL”.

  • Set up a tracking pixel with Google Universal Analytics

     
    Organizer

    To use Google Universal Analytics with Eventbrite, create a new property in your Analytics account and get the tracking ID. Then go to “Tracking pixels” (under “Marketing”) and select “Add new pixel”. Enter in your tracking ID and save. Eventbrite automatically adds in the rest of the tracking pixel code to your checkout.

  • What is Eventbrite's policy on non-events?

     
    Everybody

    An event is a physical or virtual planned occurrence with date(s), time(s), and place(s). It must use Eventbrite to offer valid free or paid registrations or tickets. Event listings that don’t fit this description are considered non-events and are in violation of our eblink{Terms of Service=>https://www.eventbrite.ca/support/articleredirect?anum=8477}. If you encounter a non-event, visit the event listing on a desktop and use the “eblink{Report this event=>https://www.eventbrite.ca/support/articleredirect?anum=40715}” tool in the footer to report it.

  • Example events

     
    Organizer

    The events listed in this article cover everything from changing your event type to creating an event with multiple dates and times. Our flexible event creation process makes it easy to set up your next event and collect registrations from attendees.

  • Set up cross-domain tracking with embedded checkout and Google Analytics

     
    Organizer

    Cross-domain tracking tracks attendee activity across websites. Use it to track the source of purchases and activity on your event. First, add your Google Analytics pixel to your Eventbrite event. Then, add the clientID variable to your embedded checkout. This is an advanced feature that requires help from a web developer.

  • Edit attendee information and add notes

     
    Organizer

    As the event organizer, you have the ability to change the information on any order. Use this to fix typos, change the ticket owner, or update information. To get started, go to your Event Dashboard and select “Orders” (under “Manage attendees”). Then select “Action” and click “Edit ticket buyer” or “Edit attendee info”.

  • Add apps to your account and get support

     
    Organizer

    Use third-party apps to get more functionality with your Eventbrite account. Visit the app marketplace to search and browse for apps. Click an app to see how to add it to your account and what support options are available. These apps are created and managed by outside developers. Contact the app developer if you have questions about pricing or troubleshooting.

  • Customize your organizer profile URL

     
    Organizer

    Customize your organizer URL by going to “Organization Settings”. Then go to “Basic info” and scroll to “Organizer Profile”. Choose an existing profile, or select “Add organizer profile” to create a new profile. Click the “edit” icon under “Organizer page URL” to customize your organizer URL. You can’t apply the same URL to more than one organizer profile, so be sure to choose a URL that isn’t already in use on Eventbrite.

  • Change a single date or time in a recurring event schedule

     
    Organizer

    Edit or delete a single date in your recurring event schedule by going to the calendar under “Schedule”. Click on the date or time you want to change. Then choose to edit, reschedule, or manage. If you change the date or time of an individual occurrence, be sure to email any registered attendees to communicate the change.

  • Refund orders with the Organizer app

     
    Organizer

    Provide full or partial refunds to your attendees onsite with the Eventbrite Organizer app. Log into the app and go to “Orders”. Then select the order and tap “Refund”. For card purchases, you need to wait up to 24 hours for transactions to settle. Refunds for card purchases should return within 5 business days in the U.S. (7 days outside of the U.S.), depending on the card provider or bank.

  • How to use the Analytics tool

     
    Organizer

    When it comes to data, especially regarding your sales, having the ability to slice and dice information into reports helps you gain the exact insights you’re looking for. Our Analytics tool gives you the power to harness all of that data through greater visibility, so you can make more informed decisions for future events. With the tool, you can focus on sales or attendees over a period of time, related to a specific event or multiple events, and group and filter data based on various options (ticket type, location, etc.).

  • Check in attendees from your computer

     
    Organizer

    Use a laptop or desktop computer to manually check in attendees. From your event dashboard, go to “Check-in” (under “Manage attendees”). Find your attendee’s order and click “Check in”.

  • Switch between organizations

     
    Organizer

    If you belong to multiple organizations, it’s easy to switch between them. Click your user in the top menu. Then click “Switch Organization”.

  • Print a check-in list

     
    Organizer

    If you want to check in attendees with a printed list, use the “Attendee list” feature. This feature gives you a customizable PDF with your attendee information. Then, at the event, use a pencil or pen to mark attendees as “checked in”.

  • Cancel your event

     
    Organizer

    Canceling your event is not an easy decision to make, but Eventbrite can help make the process of doing so easier. First make sure to change your event status to “Canceled”. Then, email your attendees and issue refunds.

  • Refund and cancel multiple orders

     
    Organizer

    You can refund all paid orders and cancel all free orders from your event at the same time. To cover refunds for paid orders, you need to have enough remaining funds in your event or add funds with a credit or debit card. Go to "Orders" and select “Issue multiple refunds” to get started.

  • Understanding U.S. tax exemptions

     
    Organizer

    If you’re a U.S. organizer exempt from federal, state, county, and/or local sales tax, you may qualify to have sales tax waived in jurisdictions where Eventbrite collects and remits tax. If you’re not sure whether you qualify to have sales tax waived, we encourage you to consult a tax professional to better understand your tax obligations. Eventbrite can’t give you tax advice.

  • How do U.S. taxes work on Eventbrite?

     
    Organizer

    Eventbrite collects and remits tax in jurisdictions where we are required to by law. In some jurisdictions, Eventbrite collects and remits eblink{tax on Eventbrite fees=>https://www.eventbrite.ca/support/articleredirect?anum=41586}, and in others, Eventbrite collects and remits eblink{tax on ticket sales=>https://www.eventbrite.ca/support/articleredirect?anum=41587}. You’re ultimately responsible for assessing your tax obligations in areas where you’re hosting an event. We encourage you to consult a tax professional if you’re not sure what your tax obligations are. Eventbrite can’t give you tax advice.

  • View and export detailed payout reports

     
    Organizer

    View a list of current and past payouts for events that used Eventbrite Payment Processing. To get started, go to “Organization settings” and click “Payouts”. Then, click on a payout to export a detailed breakdown including sales, refunds, charges, and credits.

  • Add a Facebook Pixel to your event

     
    Organizer

    Add a Facebook pixel to your event to track attendee activity and record purchases. First, locate the pixel ID in your Facebook pixel settings. Then, go to “Tracking pixels” to add it. Eventbrite cannot help you analyze your pixel data. If you've already added a Facebook pixel to your event and want to view or use your data, view the eblink{Facebook Business Help Centre=>https://www.facebook.com/business/help} for more information.

  • Join an online event

     
    Attendee

    When you register for an online event, the event organizer will tell you how to join it. Look for information in your confirmation email and reminder emails. Organizers may also set up an online event page which will include everything you need to know.

  • Eventbrite & Canada Data Protection

     
    Everybody

    Eventbrite takes data privacy and security very seriously. We take steps to make sure that we comply with our data privacy law obligations under Canadian federal and provincial privacy laws, and our goal is to make it easy for our Organizers to comply with their respective obligations. At Eventbrite, we have tailored our data privacy program in light of the requirements under Canadian data privacy law. Here are a few highlights.

  • Promote your event

     
    Organizer

    Events are public by default, which means they are listed by major search engines and shown in Eventbrite’s search directory. You can use the tools on your event dashboard and those in the App Marketplace to promote upcoming events.

  • Can I get information about someone else's account?

     
    Everybody

    We take eblink{privacy=>https://www.eventbrite.ca/support/articleredirect?anum=8478} and eblink{security=>https://www.eventbrite.ca/security} seriously, and can't provide account information to anyone except the primary account holder (or authorized subusers) without a signed court order.

  • Can Eventbrite sign an agreement outside of the Terms of Service?

     
    Organizer

    To best protect our community of organizers and attendees, we can’t sign contracts outside of, or in addition to, our eblink{Terms of Service=>https://www.eventbrite.ca/support/articleredirect?anum=8477}. To learn more about Eventbrite's Legal Terms, take a look eblink{here=>https://www.eventbrite.ca/l/LegalTerms}.

  • Can I use Apple Pay and Android Pay to buy tickets on the Eventbrite app?

     
    Attendee

    Eventbrite does not support Apple Pay and Android Pay for ticket purchases made using the eblink{Eventbrite app=>https://www.eventbrite.ca/support/articleredirect?anum=11000}. To stay on top of the latest product news and updates, check out our eblink{Blog=>https://eventbrite.com/blog}.

  • Why was my email invitation limit reduced?

     
    Organizer

    Email invitations are usually limited due to a high rate of eblink{bounced, unsubscribed, or undelivered invites=>https://www.eventbrite.ca/support/articleredirect?anum=4471}. Check your email inbox for a notification from our Trust and Safety team for more information on this.

  • Transfer tickets to someone else

     
    Attendee

    It is not possible to transfer a ticket from one account to another. Instead, you can eblink{edit your order information=>https://www.eventbrite.ca/support/articleredirect?anum=4092} to put your ticket under someone else’s name and email address (if you see the option). This does not remove the ticket from your Eventbrite account, but the new attendee will receive an email prompting them to claim tickets when you save the change. If you purchased tickets from a third-party seller (not the event listing) or had tickets purchased on your behalf, you won't be able to log in and update the information on the original order. The original ticket buyer needs to perform the transfer in this case or eblink{contact the event organizer=>https://www.eventbrite.ca/support/articleredirect?anum=3275} for assistance.

  • Create and export a Device Sales Summary report

     
    Organizer

    You can see the number of tickets sold and sales made on each device with the "Device Sales Summary" report. To run and export the report, go to “Event Reports” (under “Reports” in your manage event menu). Then choose "Device Sales Summary" in the "Report Type" drop-down menu.

  • What's the best way to connect Salesforce and Eventbrite?

     
    Organizer

    Both Workato and Zapier let you sync data between many different applications. Thousands of Eventbrite creators use Workato or Zapier to connect Eventbrite and Salesforce. Your best option depends on your requirements and budget. Use this article to get a sense and review the linked resources to make an informed decision.

  • Restrict content on your online events page

     
    Organizer

    Each online event also has an online event page. Only registered attendees can visit the online event page. If you want to further restrict access, go to “Online event page”. Then click the gear next to the content you want to restrict. Restrict content by time or by ticket type.

  • Manage orders with Eventbrite Organizer

     
    Organizer

    Look up and manage orders for your event using Eventbrite Organizer. Go to your event and select “Orders”. Find an order (by scrolling or searching) and tap on it. From there, refund the order, print tickets, resend the confirmation email, add a note, or check in attendees.

  • Postpone and reschedule your event

     
    Organizer

    If you have to postpone or reschedule your event, make sure to change your event status to “Postponed” first. Then, email your attendees and respond to refund requests from attendees who can no longer attend. You can update your date and ticket settings once your new date is confirmed.

  • Change your Eventbrite package

     
    Organizer

    Expand your event management features by upgrading your account package. Downgrade your package if you need fewer features. There are three options: Essentials, Professional, and Premium. Go to "Account settings" in your account and select "Package" under "Organizer". Click "Change" to choose another package.

  • Manage your reserved seating event

     
    Organizer

    View and manage orders from your reserved seating dashboard after you’ve sold tickets. From there, print out your venue map, edit order details, and add new attendees.

  • Can my nonprofit or charity get lower fees for our events?

     
    Organizer

    While Eventbrite doesn't offer a discounted fee rate for nonprofits and charitable organizations, we provide all the tools organizers need to eblink{collect donations and fundraise for causes you love=>https://www.eventbrite.ca/support/articleredirect?anum=6474}. Take a look at our eblink{fees page=>https://www.eventbrite.ca/fees} to learn more about pricing, and remember — it's always free for organizers to use Eventbrite if you're not charging for tickets.

  • How to add or delete saved credit/debit cards for registration

     
    Everybody

    The only way to add a saved credit/debit card to your Eventbrite account is to select the option to "Save billing and payment info for easy ordering" when eblink{registering for an event=>https://www.eventbrite.ca/support/articleredirect?anum=7434}. If you saved a credit/debit card to your Eventbrite account, you can't update the existing card information, but you can delete it from your account. To delete a saved card, go to your eblink{Account Settings=>https://www.eventbrite.ca/account-settings/} page and choose "Credit Cards." Then select the trash can icon next to the card you want to delete. You can save a new credit/debit card to your account the next time you register for an event on Eventbrite.

  • How to view responses to custom questions

     
    Organizer

    You can view and download the "Custom Questions Responses" report to reference attendee responses to custom questions. The Attendee Summary report is also a great resource to view information related to an attendee's registration. Simply scroll to "Reports" on your event's "Manage" page, and select "Event Reports" to get started!

  • Change your payment processor after you've sold tickets

     
    Organizer

    You can't change the payment processor for an event after selling tickets. If you want to change to a eblink{different processor=>https://www.eventbrite.ca/support/articleredirect?anum=3771}, copy your existing event and sell tickets through the new listing.

  • What do these email statuses mean?

     
    Organizer

    Once you've sent eblink{email invitations=>https://www.eventbrite.ca/support/articleredirect?anum=41707} or eblink{email campaigns=>https://www.eventbrite.ca/support/articleredirect?anum=4814} through Eventbrite, you can view a number of statuses to see how your campaign is performing.

  • Check in attendees at your event with the Eventbrite app for organizers

     
    Organizer

    Use the Eventbrite Organizer app to check in attendees at your event. First, go to the App Store or Play Store, download Eventbrite Organizer, and log in with your Eventbrite account. Then, select your event and tap "Check in". Check attendees in manually or by scanning their tickets.

  • What is Eventbrite's Taxpayer Identification Number (TIN)?

     
    Everybody

    Our Taxpayer Identification Number is 141888467.

  • How are fees charged for tickets purchased onsite?

     
    Organizer

    As the organizer, you can choose to absorb fees into the ticket price and pay them yourself or pass fees on to attendees when purchasing onsite. There are a few things to note when passing on fees for tickets sold at the door, so take a look at this article for more information. Also, this is only for paid events — Eventbrite is free to use for free events!

  • Am I required to charge sales tax? (United States)

     
    Organizer

    You can eblink{add sales tax to your ticket sales=>https://www.eventbrite.ca/support/articleredirect?anum=12492}. Each U.S. state has different laws for how sales tax is collected and reported. If you are not sure if you need to charge tax on your ticket sales, please consult your tax advisor. Eventbrite can’t give you tax advice.

  • Can you send me a copy of Eventbrite's W-9?

     
    Everybody

    If you're looking to set Eventbrite up as a vendor in your company's system, or simply need a copy of our W-9, it's available for download below.

  • Why are you requesting my taxpayer information (non-U.S. citizens)

     
    Organizer

    U.S. tax laws require all Eventbrite users to submit taxpayer information if they process more than 200 orders with Eventbrite Payment Processing. Non-U.S. citizens should complete eblink{Form W-8=>https://www.irs.gov/uac/about-form-w8 target=_blank} (e.g., W-8BEN, W-8BEN-E, other) to confirm you're exempt from U.S. Internal Revenue Service (IRS) reporting requirements. As you approach the threshold (200 orders), we’ll reach out to request that you eblink{fill out your Form W-8=>https://www.eventbrite.ca/organizations/taxpayer-information/} (“Taxpayer Information” on the Account Settings page).

  • Tickets are still available, but people are on the waitlist. What should I do?

     
    Organizer

    This is a precautionary measure in place to ensure the event does not oversell. If all tickets are currently registered to attendees via completed orders and/or tied to pending orders, the next person who reaches the event listing will be able to sign up for the waitlist. If the waitlist registration completes, but any orders tied to pending registrations do not, the event listing should remove the waitlist option and return the option for attendees to register normally.

  • Set up an online-only event

     
    Organizer

    Use Eventbrite to create and run online events. Create your event as normal but set the location to “Online”. This lets you create a dedicated online event page to host the links to your webinar, livestream, and other resources attendees need. Only registered attendees can access this page.

  • Create an event with the Android organizer app

     
    Organizer

    Use the Eventbrite Organizer app for Android to create and edit your events. To get started, download the app in the Google Play Store and log in with your Eventbrite account. Then, tap the plus sign to create a new event.

  • Community Guidelines

     
    Everybody

    Eventbrite brings together a diverse community of millions of people to discover a variety of live experiences around the globe. The integrity of our platform is something we take very seriously and we are committed to operating it in a safe, secure, legal and respectful way. That is why we developed these Community Guidelines to describe the types of events, activities, and content that we encourage-and prohibit-on Eventbrite. — Last updated: June 25, 2020

  • Refund and cancel individual orders

     
    Organizer

    As the event organizer, you can issue refunds at any time. To issue a refund, find the relevant order in "Orders". Issue the refund from the “Actions” dropdown menu. You should respond to all refund requests within 5 days.

  • For event attendees—information on the coronavirus

     
    Attendee

    On March 11, 2020, the World Health Organization (WHO) changed the status of the current outbreak of the eblink{coronavirus disease (COVID-19)=>https://www.who.int/emergencies/diseases/novel-coronavirus-2019} from a 'public health emergency of international concern' to a eblink{pandemic=>https://www.who.int/dg/speeches/detail/who-director-general-s-opening-remarks-at-the-media-briefing-on-covid-19---11-march-2020}. Eventbrite closely monitors the official guidance from health authorities, local governments, and the WHO in order to support your health and well-being. To stay up-to-date, review your local authorities' travel guidance and health advisories about this outbreak, as well as the global guidance from eblink{the WHO=>https://www.who.int/news-room/q-a-detail/q-a-on-mass-gatherings-and-covid-19}. We strongly urge you to take necessary precautions to protect yourself when traveling to or attending events hosted on our platform.

  • What do Eventbrite tickets look like?

     
    Everybody

    Tickets are sent as a PDF attachment with order confirmation emails by default, but we also have mobile tickets. View an example PDF ticket below or click eblink{here=>https://www.eventbrite.ca/support/articleredirect?anum=3281} to view an example email order confirmation. Also, if the organizer set up tax and selected to issue a tax invoice, this too will be included in the order confirmation email as a PDF attachment.

  • What is Eventbrite's D&B DUNS number?

     
    Everybody

    Our D&B DUNS number is 026894447.

  • How can I prevent attendees from sharing the same ticket?

     
    Organizer

    Each ticket you sell has a unique Order ID, Barcode number and QR code. The best way to ensure that attendees don't share tickets is to use our Eventbrite Organizer mobile app to scan tickets at your event. The app recognizes duplicate and invalid ticket scans.

  • How to pay for Eventbrite tickets with SEPA direct debit

     
    Attendee

    Events in Germany and sometimes elsewhere may allow you to pay via SEPA Direct Debit. To get started, just select SEPA Direct Debit from the "Payment Method" drop-down menu. You'll see the charge on your bank statement within 2 business days if your bank account is in Germany or Austria. With accounts in other SEPA countries it can take up to 6 business days.

  • Pick a seat for an event

     
    Attendee

    With reserved seating and Eventbrite, choose where you want to sit when you register for events. To get started, visit the event page and select “Tickets” or “Register”. If the organizer has turned on seat selection, you’ll see “Buy on map”. Select that to pick the seats you want. Once you complete your order, you’ll receive a confirmation email with your tickets and seat assignments.

  • How to troubleshoot problems with SEPA direct debit payments

     
    Attendee

    If a SEPA Direct Debit payment fails, both ticket-buyer and organizer will receive an email notification. The ticket will be canceled and released back into the event's inventory for sale. Most SEPA Direct Debit purchases fail if there aren't enough funds in the buyer's account, but there are a few other reasons this could be happening.

  • How to set up an event that doesn't require tickets (registration only)

     
    Organizer

    If you're running an event that doesn't require tickets, use "registration" instead of "ticketing" eblink{terminology=>https://www.eventbrite.ca/support/articleredirect?anum=3250} on your event listing to clarify that digital or printed/paper tickets are not required for entry. Then you'll want to eblink{disable the .PDF ticket=>https://www.eventbrite.ca/support/articleredirect?anum=3303} that's attached to order confirmation emails sent when an order is completed. Finally, be sure to communicate this information to your attendees on the event listing as well as the eblink{order confirmation=>https://www.eventbrite.ca/support/articleredirect?anum=3281} so they're are all set for your event.

  • How do I remove someone from the waitlist?

     
    Organizer

    You can remove a prospective attendee from the waitlist by clicking Manage Waitlist (on the Manage page, below Order Options). If you release a ticket to someone on your waitlist, you can only delete them after the "ticket release" email has expired (based on the “time to respond” you set before they were added to the waitlist).

  • How to request your event be removed from Google search results

     
    Organizer

    If you published an event as “public” then later changed it to “private”, your event may still show up in Google search results. To remove it, you’ll need to file a request with Google to clear your page from its searchable index.

  • Manage your email preferences

     
    Everybody

    Go to your Account Settings to manage your email preferences. You can opt in or out of Eventbrite marketing emails. You can also choose to receive event invitations and attendee emails from event organizers. To unsubscribe from all organizers, eblink{contact us=>https://www.eventbrite.ca/contact-us}.

  • How to use a daily deals voucher (Groupon, LivingSocial, etc.) to register for your event

     
    Attendee

    If you purchased a daily deals voucher from Groupon, LivingSocial, HomeRun, etc. check the confirmation email you received for a promotional code. Once you've found the code, locate the event listing and click the Enter promotional code link that appears above the green Order Now button. Just enter the code and click the gray Apply button and you'll see a ticket discounted at 100%.

  • Manage your Organization Settings

     
    Organizer

    The Organization Settings section of your account covers details that apply across events and venues, such as organizer information, user permissions, and payout details. To get started, click your user in the top menu. Then click “Organization Settings".

  • How to schedule a publish time for your event

     
    Organizer

    The "Schedule Publish" feature lets you determine when your event listing goes live. To do this, select your event and click Publish Event (at the top of the page). Choose "Schedule Publish" and set a future date and time for the event to publish. Then click "Schedule" to save changes.

  • How to accept Bancontact payments for your event

     
    Organizer

    If you're using eblink{Eventbrite Payment Processing=>https://www.eventbrite.ca/support/articleredirect?anum=4373} on Eventbrite.be or with an event located in Belgium and are selling tickets in Euro, you can automatically accept payment through the widely-used Bancontact payment method at our eblink{standard fee rate=>https://www.eventbrite.ca/support/articleredirect?anum=7285}.

  • How to stop receiving copies of order confirmation emails

     
    Organizer

    Organizers can turn off the option to receive copies of order confirmation emails for completed attendee orders to events. To do this, uncheck "Order confirmations from my attendees" in the Email Preferences section of your Eventbrite account.

  • How to set up an event waitlist

     
    Organizer

    You can set up a waitlist that automatically triggers when a specific ticket type sells out or when your event reaches capacity. From your event's Manage page, go to Order Options and select "Waitlist.". Then enable your waitlist to get started. This feature is not available for events using eblink{Eventbrite Reserved Seating=>https://www.eventbrite.ca/support/articleredirect?anum=30532}.

  • Set up attendee self-service transfers

     
    Organizer

    When you use Eventbrite Payment Processing for paid-and-public events, you can allow attendees to transfer to a different ticket type or event. To get started, go to your event dashboard and select "Registration Transfers" (under Order Options).

  • Getting paid with PayPal

     
    Organizer

    If you need currency conversion or if your currency is not on the list for Eventbrite Payment Processing (direct deposit), you can use PayPal. Funds from ticket sales will go directly into your PayPal account after PayPal deducted their payment processing fee. Eventbrite will send a monthly invoice to collect the Eventbrite Service fee. To get started, make sure you have eblink{a Premier or Business Account on Paypal=>https://www.paypal.com/webapps/mpp/account-selection}. Then go to ‘Payment Options’ under ‘Payments’.

  • Sell merchandise and other extras with add-ons

     
    Organizer

    Use add-ons to sell merchandise and other extras related to your event (like t-shirts, VIP experiences, and other non-ticket items). Create add-ons by going to “Tickets”. Then use Eventbrite’s reporting and email tools to fulfill any purchases. Only sell add-ons if you are also running a ticketed event. Listings that only sell merchandise violate Eventbrite’s policy on eblink{non-events=>https://www.eventbrite.ca/support/articleredirect?anum=41017}.

  • How to print attendee name badges

     
    Organizer

    Attendee name badges are a great way to personalize the attendee experience. You can generate name badges with Eventbrite or use "eblink{Custom Badges=>https://www.eventbrite.ca/apps/conference-badges/}", mail merges, and more. To get started, go to your event's Manage page. Then select "Name Badges" (under Manage Attendees).

  • Accept payments by check, invoice, or at the event

     
    Organizer

    You can let attendees pay by check, invoice, or at your event when you enable offline payment options. From your event's Manage page, go to "Payment Method" (under "Payments & Tax") to get started. Eventbrite doesn't process offline payments or creates invoices, but you'll still be able to track the orders in reporting.

  • Glossary of order and attendee statuses in event reports

     
    Organizer

    This glossary includes definitions for all possible statuses for orders and attendees found in your event reports, including: eblink{Orders report=>https://www.eventbrite.ca/support/articleredirect?anum=6549} and the eblink{Attendee Summary report=>https://www.eventbrite.ca/support/articleredirect?anum=3505}.

  • Apply a limit to custom question options

     
    Organizer

    Go to your Manage page and click Order Form. Select "Add custom question" and set the "Question type" to Checkboxes, Radio Buttons, or Dropdown. Then check the box for "Limit Quantity For Each Choice" to set a quantity for each available option.

  • For event creators — information on the coronavirus

     
    Organizer

    On March 11, 2020, the World Health Organization (WHO) changed the status of the current outbreak of the eblink{coronavirus disease (COVID-19)=>https://www.who.int/emergencies/diseases/novel-coronavirus-2019} from a 'public health emergency of international concern' to a eblink{pandemic=>https://www.who.int/dg/speeches/detail/who-director-general-s-opening-remarks-at-the-media-briefing-on-covid-19---11-march-2020}. We understand the impact this has on our global event community in affected areas. To support your health and well-being, Eventbrite closely monitors the official guidance from health authorities, local governments, and the WHO. To stay up-to-date, please review your local authorities' health advisories about this outbreak, as well as the global guidance from the eblink{WHO=>https://www.who.int/news-room/q-a-detail/q-a-on-mass-gatherings-and-covid-19}.

  • Use your credits to buy tickets

     
    Attendee

    Credits are a refund method organizers may use to refund their attendees. As an attendee, you can use these credits to buy tickets for the organizer’s next event on Eventbrite on or before the expiration date set by the event organizer (if any). You must be logged in to Eventbrite to view your credit balance and use your credits.

  • Eventbrite’s chargeback policy

     
    Organizer

    Chargebacks happen when a cardholder disputes a charge with their bank. The cardholder’s bank investigates and talks to the merchant. The bank then decides whether or not to refund the charge. When you use Eventbrite Payment Processing, Eventbrite is the merchant and manages chargebacks for you to help save you money. Reduce the risk of chargebacks yourself by setting a clear refund policy and responding quickly to refund requests. Keep in mind that even with a "No refund" policy, banks can still decide to refund a charge.

  • Setting up equipment for your event

     
    Organizer

    Use the Eventbrite organizer app to turn your iOS and Android devices into scanners and box offices. The app also supports BOCA and Star printers for ticket printing. If you need to rent equipment for your event, contact eblink{Eventbrite’s third party vendor=>http://vernoncomputersourcerentals.com/}.

  • Reasons your account is locked

     
    Everybody

    Your Eventbrite account could be locked for a number of reasons, and it's most commonly related to poor email sending history, overdue invoices, or a Terms of Service violation. Check your email inbox for a notification from us or our Trust and Safety team and send them a reply if you have any questions.

  • Which Eventbrite package is right for me?

     
    Organizer

    You can choose from 3 different product packages tailored to your needs. Looking for an easy-to-use solution that provides a smooth, professional attendee experience? The eblink{Essentials package=>https://www.eventbrite.ca/organizer/essentials} is made for you. If you want to grow your business, pick the eblink{Professional package=>https://www.eventbrite.ca/organizer/professional}. For the most complex events, go with the eblink{Premium package=>https://www.eventbrite.ca/organizer/premium} and let us be your strategic partner every step of the way.

  • What emails will attendees automatically receive?

     
    Everybody

    Eventbrite may automatically send a number of different emails to attendees. While some emails can be disabled by attendees using eblink{Email Preferences=>https://www.eventbrite.ca/email-preferences target=_blank} (under Account Settings), others cannot since they provide important information about orders and registrations.

  • Why is the wrong image and other event information showing when I share on Facebook?

     
    Organizer

    When you post the link to your Eventbrite event on Facebook, Facebook saves the details for later use. If you see an old picture or description shared on Facebook, you can fix this with Facebook's Sharing Debugger. Copy the URL of your Eventbrite event listing, then go to eblink{Facebook’s Sharing Debugger=>https://developers.facebook.com/tools/debug/sharing/} (you may have to log in to Facebook first), make sure you’re on the tab called “Sharing Debugger,” enter the URL, and hit “Debug.”

  • How to report a website security issue on Eventbrite

     
    Everybody

    At Eventbrite, we deeply value the safety and security of our users. We recognize the contribution of public security reporters with our Wall of Fame. To earn a place on the wall, reporters must follow our guidelines. Then report details to ebmail{security@eventbrite.com=>mailto:security@eventbrite.com}.

  • How to choose a great event image

     
    Organizer

    Your event image represents your event and should capture the experience your attendees have to look forward to. To make sure your event image looks great, choose a high resolution photo that's unique, inspiring, and catches your attendees' interest. We recommend using at least a 2160 x 1080px (2:1 ratio—twice as wide as tall) image that's no larger than 10MB. If your image is twice as tall as wide, eblink{add it to the Event Description=>https://www.eventbrite.ca/support/articleredirect?anum=5035} instead.

  • API Terms of Use

     
    Everybody

    Last Updated: April 3, 2018

  • Eventbrite Trademark & Copyright Policy

     
    Everybody

    Last updated: April 3, 2018

  • See events you've liked

     
    Attendee

    Liking an event saves it for later, but doesn't reserve a ticket for you to attend. You can see events you've liked by logging into your Eventbrite account. Liked events show on the homepage, any event listing, the "Liked Events" page, and in the eblink{Eventbrite mobile app=>https://www.eventbrite.ca/eventbriteapp/}.

  • How to prevent auto-attendee registrations to your event

     
    Organizer

    Unrelated third-party registration systems may allow attendees to sign up to complete registrations to free events on their behalf. While these are valid registrations, this can sometimes increase the level of oversight needed to manage events. If you're managing a high profile event (or an event with limited capacity and high demand,) consider setting up your tickets specifically to reduce the likelihood of auto-attendee registrations completing for your event.

  • Understanding issues with SEPA Direct Debit payments as an organizer

     
    Organizer

    If a SEPA Direct Debit payment fails, we notify both the ticket-buyer and organizer by email. Eventbrite cancels the ticket and releases it back into the event's inventory for sale. If the payment fails after the event starts, you'll have to settle the payment outside of Eventbrite and we'll add a negative charge to the event to balance the funds. If there's another payout happening for the event, we'll deduct the charge from that payout. Most SEPA Direct Debit purchases fail if there aren't enough funds in the buyer's account, but there are a few more reasons this could happen.

  • How to remove your information from an event listing

     
    Attendee

    Showing who's going on an event listing is a great way to build interest, and makes attendees aware of who else is attending an event. As an attendee, you can eblink{update your Social Settings=>https://www.eventbrite.ca/support/articleredirect?anum=10147} as well as eblink{update the name on your registration=>https://www.eventbrite.ca/support/articleredirect?anum=4092} if you'd like to have more control of what information shows on the event listing. Also, feel free to eblink{contact the event organizer=>https://www.eventbrite.ca/support/articleredirect?anum=3275} to request further information on how they're using social sharing features for their event.

  • How to report copyright or trademark infringement

     
    Everybody

    If you suspect that any content on Eventbrite violates your copyright or trademark, eblink{let the event organizer know=>https://www.eventbrite.ca/support/articleredirect?anum=3275}. If you're unable to connect with the event organizer, please report the alleged infringement to our Trust and Safety team, our DMCA/Trademark Agent, to review. They'll be in touch if they need additional information or to let you know they're working on removing the infringing information from the site.

  • Understanding traffic from promotional tools

     
    Organizer

    The "Traffic from Promotional Tools" section of your Event Dashboard provides an at-a-glance view of referrals to your event listing. Various Eventbrite Channels driving traffic to your event are shown and you can see the overall contribution to ticket sales in the Analytics section of your Manage page.

  • Understanding tax on ticket sales

     
    Organizer

    In the U.S., many states and localities have introduced “marketplace facilitator” tax laws (herein referred to as “marketplace tax”). For the purposes of these laws, “marketplace” refers to a platform where buyers and sellers find each other to buy and sell goods or services. Eventbrite is considered a “marketplace” under some of these laws. These laws change how tax on your ticket sales is handled on Eventbrite. Instead of event creators, Eventbrite is now required to calculate, collect, and remit sales tax on the total amount charged to the attendee (‘buyer total’), unless you’re eblink{exempt from sales tax=>https://www.eventbrite.ca/support/articleredirect?anum=41608}. Learn where Eventbrite is currently collecting eblink{tax on ticket sales=>https://www.eventbrite.ca/support/articleredirect?anum=41585}.

  • Why was I charged multiple times for an event?

     
    Attendee

    A "pending" charge can either be successful and complete on your statement, or unsuccessful and the result of entering incorrect credit card information. In the case of the latter, the charge should drop off within 7 business days. If you have multiple unexpected charges or don't recognize the charge(s), please get in touch with us.

  • Troubleshooting Group Registration for an event

     
    Organizer

    If you experience trouble with the Group Registration feature, try these troubleshooting steps. If you’re still having trouble, get help eblink{here=>https://www.eventbrite.ca/support/contact-us}.

  • Why don't I see any of the funds in my PayPal account?

     
    Organizer

    This is normally due to a typo in the email address entered in the Payments & Payouts section of your event's Manage page, but could be related to an unconfirmed PayPal account. Check the email address entered and feel free to reach out to PayPal directly if the email address appears to be correct and simply needs to be confirmed in their system.

  • Understanding tax on Eventbrite fees

     
    Organizer

    Eventbrite is responsible to collect and remit sales tax on our Eventbrite Service Fees and/or Eventbrite Payment Processing Fees (collectively, “Eventbrite fees”) in some jurisdictions. For all events located in a jurisdiction where Eventbrite is required to collect tax on Eventbrite fees, we’ll collect and remit the applicable tax from all creators (unless you’re eblink{exempt from sales tax=>https://www.eventbrite.ca/support/articleredirect?anum=41608}). Learn where Eventbrite is currently collecting eblink{tax on Eventbrite fees=>https://www.eventbrite.ca/support/articleredirect?anum=41585}.

  • Getting started with Eventbrite invitations and email communication

     
    Organizer

    Eventbrite provides free email and invitation tools to help you get the word out about your event. You can easily create and manage contact lists, create and send email invitations, manage and resend invitations to those who haven't responded, and communicate with your attendees—all through Eventbrite.

  • What to check when you don’t receive Eventbrite emails

     
    Organizer

    There are a few reasons why you may not have received an email from Eventbrite. Confirm there weren't any typos, check your email preferences, and look at your spam and junk folders.

  • Change the event date and time

     
    Organizer

    You can change the date and time of your event in Basic Info. Scroll to "Date and Time" and update the "Starts" and "Ends" fields. Then save your changes. The process is different for events that occur more than once. eblink{Learn how to change the date/time for a single instance in your overall schedule=>https://www.eventbrite.ca/support/articleredirect?anum=3241}.

  • How to edit, copy, delete, download or send invitations to a contact list

     
    Organizer

    After you create and import contact lists, it's important to keep all your lists updated. You can download your contact lists, but it's also easy to edit, delete, or copy your contact lists. You can even send invitations for an event directly from a contact list! Just head over to the Contacts page to get started.

  • How to display a message to attendees after ticket sales end

     
    Organizer

    You can add a message to display once ticket sales end for your event. This message is a great way to manage expectations for potential attendees who visit your event listing once ticket sales end. Go to the Manage page of your event, and select “Order Form” (under “Order Options”) to get started.

  • How to deactivate group registration for your event

     
    Organizer

    Go to the Manage page for your event and select Order Form (under Order Options.) Click "Edit Group Registration" and choose "Disable. That's it—Group Registration is deactivated for your event.

  • Change your event status

     
    Organizer

    Each Eventbrite event has a status that reflects the current status of your ticket sales. By default, the statuses are based on your ticket and event settings. Additionally, you can set a manual status on your event: tickets at the door, sold out, canceled, or postponed. Setting a custom status will pause ticket sales until you update your ticket settings.

  • View, search, and manage orders across all events

     
    Organizer

    View and manage orders from all your events under “Orders” in your account. Go to “Manage events” and select “Orders”. Find the order you want to view and select the order ID number to review the order, edit details, resend the confirmation email, and more.

  • How to report an event on Eventbrite

     
    Everybody

    Our community plays an essential role in reporting concerning content on the Eventbrite platform. If you come across content that you believe violates our eblink{Terms of Service=>https://www.eventbrite.ca/support/articleredirect?anum=8477} or eblink{Community Guidelines=>https://www.eventbrite.ca/support/articleredirect?anum=26182}, or simply concerns you for any reason, we want to know. To report an event, find the event listing on Eventbrite, then click "Report This Event" at the bottom of the page.

  • How to pay for Eventbrite tickets with Bancontact

     
    Attendee

    Events in Belgium may allow you to pay with Bancontact. To get started, just select Bancontact from the "Payment Method" drop-down menu.

  • How to create and schedule email reports

     
    Organizer

    You can share metrics on sold registrations, gross, and net sales with email reports. Send your email report on a daily, weekly, or monthly basis to up to 10 different email addresses. Each email report has to apply to a single event, but you can have up to 10 unique email reports across your account. To get started, go to your event's Manage page, look under “Reports” to select "Event Reports," then hit “Add Email Report.”

  • Why and how to protect your website with encryption through an HTTPS certificate

     
    Organizer

    With Eventbrite's new embedded checkout, attendees can buy tickets without leaving your website. eblink{To qualify=>https://www.eventbrite.ca/support/articleredirect?anum=41635}, your website needs an HTTPS certificate. HTTPS certificates help protect your attendees' most sensitive information — like credit card details. There are 3 types of certificates: Domain Validated, Organization Validated, and Extended Validation. Our new embedded checkout supports all 3 types. They vary in price, setup time, and documentation required. You can buy or get a free certificate from a Certificate Authority (CA) or CA authorized reseller.

  • How to add Eventbrite’s Embedded Checkout to your WordPress.org site

     
    Organizer

    With our new embedded checkout, people buy tickets without ever leaving your website — connecting attendees to your brand and making registration seamless. First generate your embed code on Eventbrite. Then follow this step-by-step guide to set up embedded checkout on WordPress.org. Be sure to preview and and test your WordPress.org page and embedded checkout before you publish.

  • How to accept SOFORT Banking payments for your event

     
    Organizer

    The widely-used SOFORT Banking will be automatically available as payment method if you're using Eventbrite.de or Eventbrite.at and organizing an event in Germany or Austria (selling registrations in Euro between €5 - €2000). When you use eblink{Eventbrite Payment Processing=>https://www.eventbrite.ca/support/articleredirect?anum=4373} (the default way to accept online payments), SOFORT Banking is available to your attendees at our eblink{standard fee rate=>https://www.eventbrite.ca/fees}.

  • How the checkout process works with Eventbrite Payment Processing

     
    Everybody

    To register for an event using Eventbrite Payment Processing, attendees must choose their ticket, enter registration information, and complete their purchase. The event organizer and ticket buyer both receive an order confirmation email when an order is completed successfully.

  • Using Eventbrite to maintain healthy email practises

     
    Organizer

    It’s important to keep healthy email habits. To help, Eventbrite asks your attendees to agree to marketing. Users can unsubscribe from emails at any time. Eventbrite automatically removes unsubscribed users from your emails. Be sure to follow all applicable laws in your region.

  • How to accept SEPA Direct Debit payments for your event

     
    Organizer

    If you're using eblink{Eventbrite Payment Processing=>https://www.eventbrite.ca/support/articleredirect?anum=4373} on Eventbrite.de and selling tickets in Euro, you can automatically accept payment through the widely-used SEPA Direct Debit at our eblink{standard fee rate=>https://www.eventbrite.de/support/articleredirect?anum=7285}.

  • How to see all of your event's financial information with event invoices

     
    Organizer

    If you're using Eventbrite Payment Processing, you can see all the financial information for your event all in one place (including all orders, tax charged to attendees, Eventbrite fees, and event payouts) by downloading an event invoice. From your Manage page, access the Orders report and select "Download event invoice" to generate your event invoice at any point during or after your event.

  • Issue a refund after you've gotten paid

     
    Organizer

    As the event organizer, you can issue refunds at any time. Normally, refunds come from the remaining payout for your event. If you received your payout, you can refund orders with your debit or credit card. First, locate the order in your Orders report. Then, issue the refund from the “Actions” dropdown menu.

  • How the checkout process works with PayPal

     
    Everybody

    To register for an event using PayPal Payment Processing, attendees must choose their ticket and enter registration information. Then they are redirected to PayPal’s website to complete the purchase. Attendees can pay using their PayPal account or check out as a guest. Once the order is completed, the attendee and the organizer will receive an order confirmation email.

  • Transfer your attendees to other ticket types, events, or seats

     
    Organizer

    You can transfer attendees to other events, ticket types, or seats. Make sure your event uses Eventbrite Payment Processing, the attendee paid with a debit or credit card, and you have enough funds in your event. To get started, go to “Orders” (under "Manage attendees"), find the attendee you want to transfer, and choose “Transfer attendee”.

  • Turn off registration transfers

     
    Organizer

    The "Registration Transfers" feature lets attendees transfer to-and-from a ticket or event to another ticket or event. If you've enabled Registration Transfers for your event, but want to disable, return to your Event Dashboard and select Registration Transfers (under Order Options). Then remove the "Registration Transfer" option and save your changes.

  • How to release tickets to the waitlist

     
    Organizer

    You can release tickets to people on your waitlist from the Manage page. Choose "Manage Waitlist" (under Order Options), select the people you want to offer a ticket to, and click the "Release Tickets" button. An email with a link to register is sent and the person needs to register within the “Time to Respond” you set in your eblink{Waitlist Settings=>https://www.eventbrite.ca/support/articleredirect?anum=3451} to claim the spot (and ticket).

  • How to resend an order confirmation email

     
    Organizer

    You can resend a copy of an attendee's order confirmation—receipt, ticket, and even tax invoice (if enabled)—using the Quick Actions drop-down menu from your Manage page. Click Orders in the options menu to get started!

  • How to place or lift a hold on your payout

     
    Organizer

    You can eblink{request=>https://www.eventbrite.ca/support/contact-us} our Payment Operations team hold your event payout as long as it's not ready to send ("Initiated"). When you're ready to lift the hold and receive payout, reply to the email you received as confirmation so we can send funds to the eblink{payout details you set=>https://www.eventbrite.ca/support/articleredirect?anum=4369} for the event.

  • How to include additional terms with registration

     
    Organizer

    Add additional terms and give your attendees the ability to check a box to agree to displayed terms. From your event's Manage page, go to Order Options and select "Order Form". Then collect information from each attendee, select "Add custom question" and set the "Question Type" dropdown to "Additional Terms" to get started.

  • Turn off paper tickets

     
    Organizer

    PDF tickets are sent to attendees when they register for events on Eventbrite. If you don't need to scan barcodes or collect paper tickets at your event, turn off PDF tickets.

  • How to create promotional tracking links

     
    Organizer

    With Eventbrite's promotional tracking links, you can track any number of different campaigns with a unique URL for each effort (emails, flyers, newspapers, you name it). Get started creating these custom links in the Invite & Promote section of your event's Manage page.

  • How to request a refund for an order purchased with PayPal

     
    Attendee

    Eventbrite organizers set their own refund policies. If you'd like to request a refund, first check the event listing to see if the event organizer set a refund policy. To request a refund, go to eblink{Tickets=>https://www.eventbrite.ca/mytickets target=_blank} in your Evenbrite account (go eblink{here=>https://www.eventbrite.ca/gettickets target=_blank} if you've never logged in before), find your order, then select "Request a Refund." They should respond within 2 business days and when issued, refunds can take up to 5 business days to show on your account (7 business days outside the U.S.). If it's been 2 business days since you contacted the organizer, you can eblink{reach out to PayPal for further assistance=>https://www.paypal.com/us/webapps/helpcentre/helphub/home}. Search for "How to Dispute a Transaction" to learn more about their dispute resolution process.

  • Combine report data for multiple events

     
    Organizer

    You can combine report data and see sales, fee details, and even attendee information for multiple events. From your event's Manage page, go to Reports and select "Event Reports." Then use the "Show events" option to select events and aggregate information from multiple events into one report.

  • Cancel your free registration

     
    Attendee

    You can cancel free tickets to an event before the event starts. Go to "Tickets," select your order and choose "Cancel Order". If you want to cancel a single ticket in your order, eblink{contact the event organizer=>https://www.eventbrite.ca/support/articleredirect?anum=3275}.

  • Hide a ticket type

     
    Organizer

    Hidden tickets will not appear to attendees unless they have an access code. To hide a ticket, go to “Tickets” in your event and select your ticket type. Then, select “Advanced settings” and change the visibility to “Hidden”.

  • Copy your event

     
    Organizer

    Copy your event to easily create a new event with the same details as a previous one. To get started, choose "Copy Event" and follow the prompts. Keep in mind that you can't copy an event that was created in a package with more features than your current package.

  • Set up your event order form

     
    Organizer

    Customize your order form by choosing which information to collect from your attendees. If a question you want to ask isn’t listed, create your own custom questions. Go to "Order options" and select “Order form” to get started.

  • Change the language/region settings for your Eventbrite account

     
    Everybody

    It's easy to change the language/region settings for your Eventbrite account. eblink{Log in=>https://www.eventbrite.ca/login target=_blank} or eblink{sign up for a free Eventbrite account=>https://www.eventbrite.ca/signup target=_blank}. Then scroll to the footer at the bottom of the page and click the country dropdown in the bottom-right. Going forward, Eventbrite will remember your language/region selection when logged in.

  • Why did I receive a payout from Eventbrite?

     
    Organizer

    If you're not sure why you received a payout from Eventbrite, you can use the Credits ID (direct deposit) or Reference Number (check stub) to find the event listing and contact the organizer who created the event. The organizer also enters the payout details, so they're a good contact if you're looking to identify the beneficiary.

  • I received a, "Your connection is not private," message. What do I do?

     
    Organizer

    Did you see the website security error, "Your connection is not private," when using a custom URL? It's most likely due to what you entered and not an actual security issue. Custom event page URLs should always begin with 'https://' and should not include 'www' (e.g., https://golden-gate-corgi-festival.eventbrite.com).

  • Why are other events showing on my event listing and order confirmation emails?

     
    Organizer

    Eventbrite helps event organizers sell out their next event by automatically showing off more upcoming events on order confirmations to attendees who already love you—and on event listings for anyone who missed out. Attendees can go straight to an organizer's event listings, or quickly save them for later.

  • Raffles, Sweepstakes, and Giveaways Policy

     
    Organizer

    Many jurisdictions contain legal restrictions on raffles, sweepstakes, or other giveaways, including restrictions on giveaways that are run online. If you use Eventbrite to create a listing for an event that involves such a giveaway, you are responsible for complying with those restrictions.

  • Is Eventbrite PCI compliant?

     
    Everybody

    The Payment Card Industry Data Security Standard (PCI DSS) is a set of requirements designed to ensure that all companies that process, store, or transmit credit card information maintain a secure environment. Eventbrite complies with PCI-DSS 3.2.1 Level 1 as both a Merchant and a Service Provider. To learn more about PCI compliance, review the PCI Compliance Guide. Also, check out the Eventbrite eblink{Security & Safety Guide=>https://www.eventbrite.ca/security} for more information.

  • If Eventbrite's Embedded Checkout doesn't work

     
    Organizer

    To use embedded checkout, your eblink{website must have an HTTPS certificate=>https://www.eventbrite.ca/support/articleredirect?anum=41024}. Published events with at least one free or paid ticket type are eligible, but some features are not supported.

  • Create a reserved seating event

     
    Organizer

    Enable reserved seating under "Basic info" when you create your event. Then, go to “Tickets” to create your venue map. On your venue map, create seating sections and add ticket tiers. Set the prices of your tickets based on your tiers.

  • Can attendees pay after the event?

     
    Organizer

    Attendees can’t place orders through a completed event, but there are other options for allowing them to pay. You can eblink{manually add attendees=>https://www.eventbrite.ca/support/articleredirect?anum=3223} to your event and collect payment directly or eblink{copy=>https://www.eventbrite.ca/support/articleredirect?anum=3268} the completed event and have the attendees register through the new event listing.

  • Create and manage holds on your reserved seating event

     
    Organizer

    Prevent attendees from purchasing certain seats by adding holds. Go to your venue designer and select "Holds". From there, create and assign holds. If you want to sell tickets to held seats, you can create access codes, sell directly with the organizer app, or create manual orders.

  • How to use the Eventbrite Android app

     
    Attendee

    Wherever you're located, you can use the Eventbrite app for Android (Android version 5.0 and above) to find, purchase tickets to, save, and even share events that you’re interested in. You can also use the app to reference tickets to events you're registered to attend.

  • Discover events on the Eventbrite iPhone app

     
    Attendee

    Use the eblink{Eventbrite app=>https://apps.apple.com/us/app/eventbrite/id487922291} to browse and search for events by date, location, and category. Tap the heart icon next to events you like to add them to your favourites. You can also follow event organizers, register for events, and view your tickets.

  • How to create (and import) contact lists

     
    Organizer

    By creating contact lists in Eventbrite, it's quick and simple to send event invitations across all of your events. You can import up to 2,000 contacts at a time, and send up to 2,000 email invitations a day. To create a new contact list, head over to the eblink{Contacts=>https://www.eventbrite.ca/contacts/} page, then select "Add Contacts." You can import contacts from Gmail and Hotmail, upload contacts from CSV, Outlook, and Excel files, add emails manually, and use attendee lists from past events.

  • How to set up a Boca printer and print tickets with Eventbrite Organizer

     
    Organizer

    Boca printers are available through eblink{our retail partner=>https://boca-for-eventbrite.myshopify.com} and are great for printing tickets onsite. After purchasing and loading ticket stock into your printer, connect the Boca printer to a router using an ethernet cable. Next, connect your mobile device to the Wi-Fi network (supported by the router) and open Eventbrite Organizer, our box office app. Then choose your event, tap “Settings,” and then “Printing.” Add your printers IP address to complete the setup. After you setup your printer, you can print tickets for attendees.

  • How to set up a Star printer and print tickets with Eventbrite Organizer

     
    Organizer

    Star printers are available through eblink{our retail partner=>http://www.cdw.com/shop/custompages/Default.aspx?CustomPageKey=0B9577C178334CBA9FA87F323513DB03} and are great for printing tickets onsite. First, connect the Star printer to a router using an ethernet cable. Next, connect your mobile device to the Wi-Fi network (supported by the router) and open Eventbrite Organizer, our box office iOS and Android app. Then choose your event, tap Settings and turn on "Printing" to complete the setup!

  • How to clean your contact lists

     
    Organizer

    It's important to keep your contact lists updated in order to continue sending invitations and emails through Eventbrite. Before you send more invitations and email reminders, save your invited guests into a new or existing contact list in your account. When viewing the contact list, you can use the "Status" column to sort your contacts by email status. Be sure to remove any contacts with a status of Bounced, Unsubscribed, Complaint, or Undelivered/Blocked.

  • Increase ticket sales with an affiliate programme

     
    Organizer

    Go to the Affiliate Programme section of your event. Create an affiliate programme and set a referral fee that promoters earn for each ticket sale they generate. Use the invite option to invite promoters to join your affiliate programme and when they do, they'll receive a unique event URL (link) to promote.

    Still have questions? Contact us.