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  • Add tax to your event and enable tax invoices

     
    Organizer

    To collect tax on your event, go to "Payments & Tax" and choose “Tax”. Enter your tax identification number and customize your tax settings. Depending upon your event location, you may be required to charge tax based on regulations in your area. Consult a tax professional if you have questions about your tax obligations. Eventbrite is unable to offer tax advice.

  • Issue a full or partial refund

     
    Organizer

    As the event organizer, you can issue refunds at any time. First, find the relevant order in "Orders". Then select “Refund this order” from the “Actions” dropdown. You should respond to all refund requests within 5 days.

  • Create a new group or join an existing group

     
    Attendee

    Create a new group or join an existing group when you register for an event that is using group registration. Go to the event listing, select your tickets, and enter a new group name to create a new group. To join an existing group, select your tickets and enter the name of the group you want to join. If you already registered and want to join or create a group, go to “Tickets” in your Eventbrite account.

  • Create group ticket types (like “buy one, get one free”)

     
    Organizer

    Create group tickets (like “buy one, get one” or table tickets) to encourage attendees to bring their friends. To get started, go to “Tickets” and create a new ticket type. Then update your settings to prevent overselling or show how many tickets are left.

  • Activate group registration on your event

     
    Organizer

    Group registration lets attendees join groups for your event. Group registration isn't required for attendees to buy groups of tickets. Instead, this feature is best for team events. Go to “Order form” and select, “Activate group registration” to get started.

  • Edit and manage your group page

     
    Attendee

    A group manager can edit group details, set a password, and communicate with group members. Go to “Tickets” in your Eventbrite account to get started.

  • Troubleshooting Group Registration for an event

     
    Organizer

    If you experience trouble with the Group Registration feature, try these troubleshooting steps. If you’re still having trouble, get help eblink{here=>https://www.eventbrite.ca/support/contact-us}.

  • Set up an online-only event

     
    Organizer

    Use Eventbrite to create and host online events. When you create your event, set the location to “Online”. This lets you set up a dedicated online event page to show the links to your webinar, livestream, and other resources attendees need. Only registered attendees can access that page.

  • How to use a daily deals voucher (Groupon, LivingSocial, etc.) to register for your event

     
    Attendee

    If you purchased a daily deals voucher from Groupon, LivingSocial, HomeRun, etc. check the confirmation email you received for a promotional code. Once you've found the code, locate the event listing and click the Enter promotional code link that appears above the green Order Now button. Just enter the code and click the gray Apply button and you'll see a ticket discounted at 100%.

  • Create an event

     
    Organizer

    Create an event to sell tickets using Eventbrite. To get started, click “Create event” and enter your event details. Then add your ticket types. Before publishing, be sure to set up your order form and add your payout details. After you create your event, get the word out by using Eventbrite's promotional tools.

  • Create a code that gives a discount or reveals hidden tickets

     
    Organizer

    Use Eventbrite to create codes for your event that grant discounts or reveal hidden tickets. To get started, go to “Tickets” and select “Promo codes”. Then, create new codes or view existing codes.

  • Promote your event

     
    Organizer

    There are many ways to promote your event. Public events are automatically listed in our search directory and major search engines. Consider creating discounted promotions to gain more interest. Then get the word out with email campaigns and social media ads.

  • How to use the Analytics tool

     
    Organizer

    Eventbrite’s Analytics tool helps you make informed decisions for future events. View sales or attendee data insights for specific or multiple events over a period of time. Data can be grouped by device, ticket, or event. To get started, go to your Event Dashboard and select “Analytics” (under Reports).

  • Add your event to Facebook

     
    Organizer

    Add your event to Facebook to promote, share, and sell tickets on Facebook. Attendees can buy tickets directly on Facebook, share your event with their friends, and add it to their Facebook calendar. To get started, go to “Add to Facebook” (under “Marketing”).

  • Transfer to a different event or ticket type

     
    Attendee

    If your event allows transfers, you can transfer between events or tickets. Go to the eblink{Tickets=>https://www.eventbrite.ca/mytickets} page in your Eventbrite account, select your order, and click "Transfer". Then choose "Change Event" to transfer to a different event hosted by the organizer or "Change Ticket" to transfer to a different ticket (or seat) within the same event.

  • Manage your event privacy settings

     
    Organizer

    Eventbrite offers different levels of privacy for events. To set your event privacy, go to “Privacy” (under "Privacy settings" on your Event Dashboard). Then choose "Public" or "Private".

  • Apply a limit to custom question options

     
    Organizer

    Go to your Manage page and click Order Form. Select "Add custom question" and set the "Question type" to Checkboxes, Radio Buttons, or Dropdown. Then check the box for "Limit Quantity For Each Choice" to set a quantity for each available option.

  • Collecting donations with Eventbrite

     
    Organizer

    When you want to collect donations on Eventbrite, use a custom ticket type. When you create a new ticket, select “Donation” as a ticket type. Attendees decide how much they want to donate when they place an order. Eventbrite collects fees on donation tickets depending on the amount of the donation.

  • Promote your event with email campaigns

     
    Organizer

    Use email campaigns to notify potential customers about your events. Go to “Marketing” and click “Email your audience” to get started. Select “New campaign” to set up a new email campaign, or click a sent campaign to see how it’s doing.

  • Using Embedded Checkout to sell tickets on your website

     
    Organizer

    Sell tickets right from your website or blog with our website integration. Attendees complete the purchase without leaving your website. If you can’t checkout after adding the code, review the troubleshooting steps below. Go to your event dashboard and select “Website integrations” to get started.

  • Community Guidelines

     
    Everybody

    Eventbrite brings together a diverse community of millions of people to discover a variety of live experiences around the globe. The integrity of our platform is something we take very seriously and we are committed to operating it in a safe, secure, legal and respectful way. That is why we developed these Community Guidelines to describe the types of events, activities, and content that we encourage-and prohibit-on Eventbrite. — Last updated: June 25, 2020

  • Set up promo codes for multiple events

     
    Organizer

    Promo codes offer discounts or access to hidden tickets. Go to “Multi-event promo codes to create a code that works across multiple events. Then click “New code” to get started. If you need to create a code that only applies to a single event, follow eblink{these steps instead=>https://www.eventbrite.ca/support/articleredirect?anum=3295}.

  • Limit capacity on your general admission event

     
    Organizer

    There are four ways to limit the number of tickets available for your general admission event. Adjust the quantity of your tickets, set a total capacity, add a hold on tickets, or create sections. If your event is a reserved seating event, eblink{follow these steps to update your seating map=>https://www.eventbrite.ca/support/articleredirect?anum=30532}.

  • Sell tickets at your event with Eventbrite Organizer

     
    Organizer

    To sell tickets at your event, use the Eventbrite Organizer app. Download the app, log in, and select your event. Then, tap "Sell" (in the toolbar) to get started.

  • Create and manage your organizer profile

     
    Organizer

    Your organizer profile page shows all your public events in one view. When you publish a new public event, people that follow your profile page get an email or an app notification from Eventbrite. Create an organizer profile to grow and connect with event-goers.

  • Postpone and reschedule your event

     
    Organizer

    If you have to postpone or reschedule your event, make sure to change your event status to “Postponed” first. Then, email your attendees and respond to refund requests from attendees who can no longer attend. You can update your date and ticket settings once your new date is confirmed.

  • Add a Facebook Pixel to your event

     
    Organizer

    Add a Facebook pixel to your event to track attendee activity and record purchases. First, locate the pixel ID in your Facebook pixel settings. Then, go to “Tracking pixels” to add it. Eventbrite cannot help you analyze your pixel data. If you've already added a Facebook pixel to your event and want to view or use your data, view the eblink{Facebook Business Help Centre=>https://www.facebook.com/business/help} for more information.

  • Discover events on the Eventbrite iPhone app

     
    Attendee

    Use the eblink{Eventbrite app=>https://apps.apple.com/us/app/eventbrite/id487922291} to browse and search for events by date, location, and category. Tap the heart icon next to events you like to add them to your favourites. You can also follow event organizers, register for events, and view your tickets.

  • Eventbrite Sub-Processors

     
    Everybody

    Last Updated: October 19, 2021 Eventbrite works with the third parties ("Sub-Processors") set forth below to provide specific functionality within the Eventbrite Services. In order to provide the relevant functionality these Sub-processors access Personal Data as defined in the eblink{Data Processing Addendum for Organizers=>https://www.eventbrite.ca/support/articleredirect?anum=41392}.

  • How to use the Eventbrite Android app

     
    Attendee

    Wherever you're located, you can use the Eventbrite app for Android (Android version 5.0 and above) to find, purchase tickets to, save, and even share events that you’re interested in. You can also use the app to reference tickets to events you're registered to attend.

  • Edit attendee information and add notes

     
    Organizer

    As the event organizer, you have the ability to change the information on any order. Use this to fix typos, change the ticket owner, or update information. To get started, go to your Event Dashboard and select “Orders” (under “Manage attendees”). Then select “Action” and click “Edit ticket buyer” or “Edit attendee info”.

  • Example events

     
    Organizer

    The events listed in this article cover everything from changing your event type to creating an event with multiple dates and times. Our flexible event creation process makes it easy to set up your next event and collect registrations from attendees.

  • Add your Adwords pixel to your event

     
    Organizer

    If you have a Google Adwords account and want to track activity on Eventbrite, create a conversion action for Eventbrite. Then add an Adwords pixel to your event. You'll need your conversion ID and label.

  • Eventbrite Privacy Policy

     
    Everybody

    Last Updated: August 25, 2021

  • How to create and manage guest lists

     
    Organizer

    Invite attendees to your event without impacting ticket quantity or event capacity by creating guest lists. To get started, go to your event dashboard and click “Guest Lists” (under "Manage Attendees"). If your event is recurring, select an occurrence from the dropdown to create a guest list for that occurrence.

  • How to prevent auto-attendee registrations to your event

     
    Organizer

    Unrelated third-party registration systems may allow attendees to sign up to complete registrations to free events on their behalf. While these are valid registrations, this can sometimes increase the level of oversight needed to manage events. If you're managing a high profile event (or an event with limited capacity and high demand,) consider setting up your tickets specifically to reduce the likelihood of auto-attendee registrations completing for your event.

  • Manage roles and permissions

     
    Organizer

    Create and manage roles with permissions in the Team Management section of your Organization Settings. To get started, select "Roles" and click "Create new role". Then set permissions for the role. To manage an existing role, click the three-dot menu icon next to it and select the appropriate action. Assign roles by selecting “Users”. Then click “Invite users”.

  • Take payments at your event with PayPal Here and Eventbrite Organizer

     
    Organizer

    Use your PayPal Here device to take credit card payments at your event. First, buy a device from eblink{PayPal=>https://us.paypal-here.com/eventbrite/}. Then connect the PayPal Here reader in your app settings. PayPal Here works with Eventbrite Payment Processing, so you won't need a PayPal account.

  • Print tickets with a Boca printer and the Eventbrite Organizer App

     
    Organizer

    If you have a Boca printer, connect it to the Eventbrite Organizer app. Then use the app to print tickets for attendees. To get started, download the ​​​​​​eblink{Eventbrite Organizer app=>https://www.eventbrite.ca/l/Organizer-check-in-app/}. If you don't have a printer yet, purchase one from eblink{Eventbrite's retail partners=>https://boca-for-eventbrite.myshopify.com/} and buy eblink{Eventbrite ticket stock=>https://boca-for-eventbrite.myshopify.com/}.

  • Create and manage holds on your reserved seating event

     
    Organizer

    Prevent attendees from purchasing certain seats by adding holds. Go to your venue designer and select "Holds". From there, create and assign holds. If you want to sell tickets to held seats, you can create access codes, sell directly with the organizer app, or create manual orders.

  • Manage your reserved seating event

     
    Organizer

    View and manage orders from your reserved seating dashboard after you’ve sold tickets. From there, print out your venue map, edit order details, and add new attendees.

  • Print tickets with a Star printer and the Eventbrite Organizer App

     
    Organizer

    If you have a Star printer, connect it to the Eventbrite Organizer app. Then use the app to print tickets for attendees. To get started, download the ​​​​​​eblink{Eventbrite Organizer app=>https://www.eventbrite.ca/l/Organizer-check-in-app/}. If you don't have a printer yet, purchase one from eblink{Eventbrite's retail partners=>http://www.cdw.com/shop/custompages/Default.aspx?CustomPageKey=0B9577C178334CBA9FA87F323513DB03}.

  • Add a Twitter tracking pixel to your event

     
    Organizer

    If you have a Twitter Ads account, you can add a Twitter tracking pixel to your event. First, set up a universal conversion event in your Twitter account. Then, in your Eventbrite event, go to "Tracking pixels" (under "Marketing") and select "Add new pixel". Enter your website tag ID and click "Save". Eventbrite automatically adds the rest of the tracking pixel code to your checkout.

  • Add Mailchimp to your Eventbrite account

     
    Organizer

    Get more flexibility when setting up email campaigns with the Mailchimp integration. Import your buyer lists to Mailchimp for more design and reporting options. To get started, go to the Mailchimp app product page and click on "Get app".

  • Transfer tickets to someone else

     
    Attendee

    It is not possible to transfer a ticket from one account to another. Instead, you can eblink{edit your order information=>https://www.eventbrite.ca/support/articleredirect?anum=4092} to put your ticket under someone else’s name and email address (if you see the option). This does not remove the ticket from your Eventbrite account, but the new attendee will receive an email prompting them to claim tickets when you save the change. If you purchased tickets from a third-party seller (not the event listing) or had tickets purchased on your behalf, you won't be able to log in and update the information on the original order. The original ticket buyer needs to perform the transfer in this case or eblink{contact the event organizer=>https://www.eventbrite.ca/support/articleredirect?anum=3275} for assistance.

  • Eventbrite Merchant Agreement

     
    Everybody

    Last Updated: May 26, 2021

  • Set up attendee self-service transfers

     
    Organizer

    When you use Eventbrite Payment Processing for paid-and-public events, you can allow attendees to transfer to a different ticket type or event. To get started, go to your event dashboard and select "Registration Transfers" (under Order Options).

  • Understanding traffic from promotional tools

     
    Organizer

    The "Traffic from Promotional Tools" section of your Event Dashboard provides an at-a-glance view of referrals to your event listing. Various Eventbrite Channels driving traffic to your event are shown and you can see the overall contribution to ticket sales in the Analytics section of your Manage page.

    Still have questions? Contact us.