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  • Getting started with Eventbrite Studio

     
    Organizer

    Eventbrite Studio brings the power of design to the forefront, allowing organizers to create branded event listings. Choose a theme and customize it to create projects (a group of events that adopt the theme). Take your event to the next level with Eventbrite Studio!

  • How to create and edit ticket types

     
    Organizer

    When you create an event, you can customize your tickets by name, price, when ticket sales start and end, how many of each type can be sold, and more! Just choose "Create Event" and locate Step 2: Create Tickets to get started. To create more than one eblink{ticket type=>https://www.eventbrite.ca/support/articleredirect?anum=3290}, you’ll need to use the eblink{Professional or Premium packages=>https://www.eventbrite.ca/support/articleredirect?anum=40418}.

  • Accept payments by invoice

     
    Organizer

    Eventbrite doesn't create payment invoices, but you can let attendees pay by invoice with offline payments. Use an in-house invoice generator or find one online, like the eblink{Free Invoice Generator=>https://invoice-generator.com}, to create invoices. Once an invoice is paid, mark the order as completed in Eventbrite to validate the tickets. Go to "Payments & Payouts" under "Payments" in your event to set this up.

  • How to customize your event description

     
    Organizer

    It's important that you update your event description in accordance with applicable ticket sales laws. Eventbrite’s event creation tools are flexible enough to allow you to include a detailed description that provides answers to FAQs like maximum capacity, ticket availability, organizer contact information, your event refund policy, etc. To get started, go to your Edit page and scroll to "Event description" (under Step 1: Event Details).

  • How to contact Eventbrite Customer Support

     
    Everybody

    Going to an event? Reference our eblink{attendee support resources=>https://www.eventbrite.ca/support/lifestages?focus=AttendingAnEvent} or eblink{contact the event organizer=>https://www.eventbrite.ca/support/articleredirect?anum=3275}. Organizing an event? Access to email, chat, and/or phone support depends on your eblink{package=>https://www.eventbrite.ca/support/articleredirect?anum=40418}. If you chose the "Essentials" package, you don't have access to live support — eblink{search the Help Center=>https://www.eventbrite.ca/support/searchsupport} for the quickest answers and step-by-step guides. If you chose the "Professional" or "Premium" package, live support is available eblink{here=>https://www.eventbrite.ca/support/contact-us}.

  • Refund an order

     
    Organizer

    Even with a eblink{"No Refunds" policy=>https://www.eventbrite.com/support/articleredirect?anum=37687}, you can issue a full or partial refund from your event's Manage page up to 4 days after your event ends. Payouts start processing 4-5 days after the event. Your attendee will get their money in 5-7 business days. The Eventbrite fees are eblink{nonrefundable=>https://www.eventbrite.ca/support/articleredirect?anum=41547}. To eblink{cancel your event=>https://www.eventbrite.ca/support/articleredirect?anum=5217}, you must issue individual refunds. There's no bulk refund option.

  • How to charge tax on tickets and provide attendee tax invoices

     
    Organizer

    In many countries (including the U.K., Ireland, Canada, Australia, New Zealand, France, Spain, Germany, and the Netherlands) you can automatically add tax (VAT, GST, and HST) and provide attendees with a tax invoice. In the U.S., you'll need to work with a tax consultant to determine taxes on sales you make.

  • How to charge tax on tickets and provide tax invoices with our new event creation experience

     
    Organizer

    In Canada, you can add sales tax on ticket sales. Please consult a tax advisor to see if you need to charge tax for your ticket sales. Eventbrite can’t give you any tax advice.

  • How to contact the Eventbrite Sales team

     
    Organizer

    Whether you’re new to Eventbrite or a seasoned organizer, the eblink{Premium=>https://www.eventbrite.com/organizer/premium target=_blank} package is perfect for running a large event and the Eventbrite Sales team is ready to help you get started. A full suite of features allows you to expand your reach, scale your resources, and sell more tickets! eblink{Contact the Eventbrite Sales team=>https://www.eventbrite.com/contact-sales/} for more information!

  • How to join or create a group after registering individually

     
    Attendee

    You can still join or create a group if you previously registered as an individual. Log in to your Eventbrite account, and click to view your order details on the "Tickets" page. Then select "Join a Team" or "Transfer" to get started.

  • How to invite others to join a group

     
    Attendee

    If you're the team captain, you can invite people to join your group! Go to the Tickets page in your Eventbrite account and click on the name of your group to get started. If you’re a group member, use the social sharing icons near the top of the page to spread awareness and get others to join your group.

  • How to create a new event group

     
    Attendee

    If you’re going to an event that allows attendees to participate with groups (like teams), you can create a new group of your own during regsitration. Just click "Tickets" and select "Group". Then click "Create Group" to get started.

  • Can I delete an event group?

     
    Attendee

    While there's no way to delete an event group entirely, you can add a password to your group page (or change the current password set) to prevent others from joining. Then email team members to let them know the group is no longer active and to change teams or transfer their registration. Also, if you registered on behalf of your group members, you can transfer them from your existing group to a new group that you create (or an existing group if you know which team they'd like to join instead.) eblink{Log in=>https://www.eventbrite.ca/mytickets target=_blank} to your Eventbrite account, go to Tickets, scroll to the Groups section, and click the name of your group to get started.

  • Can I leave an event group?

     
    Attendee

    Yes, you can leave a group by changing to an individual registration, transferring to another group, or cancelling your registration for the event. Go to the Tickets page in your Eventbrite account and click to manage your order. Just select Cancel Order or Request a Refund to cancel your registration, or choose Transfer to change groups or change to an individual registration.

  • How to communicate with group members

     
    Attendee

    If you're a group manager/team captain, you can email members of your group right from your group page. Log in to your Eventbrite account to access your Groups from the Tickets page. Then select Email to get started.

  • Can I make someone else the group manager?

     
    Attendee

    Right now, we don’t have the ability to pass the torch to another group member, but you can encourage your existing group members to changes teams or transfer to a new group where you aren't the group manager. Go to Tickets in your Eventbrite account and scroll to Groups to get started.

  • How to change group registration language (team, company, organization, association)

     
    Organizer

    When you use group registration, there are a few places you'll see the term "group" or "group registration" show up. You can change this default language to something more specific to the kind of event you're running.

  • Join an event affiliate programme

     
    Everybody

    To join an event affiliate programme, click the link in the invite sent by the event organizer. Then share your unique link to promote the event and earn referral commissions from each ticket sale you generate. Please note that any and all payment of referral commissions are the responsibility of the event organizer, not Eventbrite.

  • How to find and join an existing event group

     
    Attendee

    If you’re going to an event that allows attendees to register with groups (like teams), you can either join an existing group or register as an individual on the event listing.

  • Do I need to have an Eventbrite account to join a group?

     
    Attendee

    Like any event registration completed on Eventbrite, you don't need to already have an account set up in order to register. Instead, when you join a group, an Eventbrite account will automatically be created for you if your email address is not already associated with an Eventbrite account. Alternatively, if your email address is associated with an Eventbrite account, your registration too will be associated to make accessing the record of your registration and/or group seamless!

  • How to edit and manage your group page

     
    Attendee

    Looking to change the password, edit the team name, add a welcome message, or invite others to join your group? You can edit and manage your group page from the eblink{Tickets=>https://www.eventbrite.ca/mytickets} page of your Eventbrite account. Scroll to Groups and click your group to get started.

  • How to activate group registration for your event

     
    Organizer

    Enable group registration to give your attendees the option to register as a team! Go to the Manage page, click Order Form, and select "Activate Group Registration" to define the settings for Group Registration within your event.

  • How to transfer to a different group

     
    Attendee

    If Registration Transfers have been enabled by the organizer, you can transfer to a different group by clicking "Change Team" or "Transfer" from the Tickets section of your account. Click your order and choose either option to get started.

  • How to create a Tracking Pixel with AdWords

     
    Organizer

    Our self-service tool for AdWords supports conversion tracking in Google Adwords. To get started, setup conversion tracking on AdWords, then input your Conversion ID and Conversion Label into Eventbrite. To learn more about conversion tracking and detailed instructions on how to set it up, visit the eblink{Adwords Help Centre=>https://support.google.com/adwords/?hl=en#topic=3119071} or try searching in the eblink{Community Forum for Adwords=>https://www.en.advertisercommunity.com/t5/Google-AdWords/ct-p/Google_AdWords}.

  • How to add a Facebook Pixel to your event

     
    Organizer

    Our self-service tool for Facebook tracking pixels supports two types of tracking: "Facebook Pixel ID" (track website visits across all of your Eventbrite pages) and "Standard Events" (track specific conversion events). Visit the eblink{Facebook Advertiser Help Centre=>https://www.facebook.com/business/help} to learn more and check out the eblink{Facebook Implementation Guide=>https://www.facebook.com/business/help/952192354843755} for detailed instructions.

  • Increase ticket sales with an affiliate programme

     
    Organizer

    Go to the Affiliate Programme section of your event. Create an affiliate programme and set a referral fee that promoters earn for each ticket sale they generate. Use the invite option to invite promoters to join your affiliate programme and when they do, they'll receive a unique event URL (link) to promote.

  • How to password protect your group

     
    Attendee

    As a group manager/team captain, you can control who joins your group by setting a group password (if the event organizer has enabled this feature for the event.) If you don't create a password during registration, no worries! You can add a group password later in the Tickets section of your Eventbrite account. Simply access your team page and click "edit group info" to get started.

  • What can a group manager do?

     
    Everybody

    Group managers are a crucial part of running events with groups, and they do a variety of things behind-the-scenes to make events better for everyone. Group managers can join the group they manage (if they haven't done so already,) edit the team name, add a welcome message, or invite others to join their group. All this, and more, can be done directly on the Tickets page of the group manager's Eventbrite account!

  • How to create an event

     
    Organizer

    You can get an event up and running on Eventbrite, for free, in a few steps. eblink{Sign up=>https://www.eventbrite.ca/signup target=_blank} or eblink{log in=>https://www.eventbrite.ca/myevents target=_blank} to your Eventbrite account. Then choose a eblink{package=>https://www.eventbrite.ca/organizer/pricing} (if you haven't already) and click "Create Event".

  • How to register other people with your group

     
    Attendee

    If you've created a group for an event, you can register other people from your group page. You can also register other group members directly on the event listing (where you originally created your team and/or registered.) If performing the latter, search for and select your group. Then be sure to enter the specific group member's information on the registration form (not your own.)

  • Troubleshooting Group Registration for an event

     
    Organizer

    If you experience trouble with the Group Registration feature, try these troubleshooting steps. If you’re still having trouble, get help eblink{here=>https://www.eventbrite.ca/support/contact-us}.

  • Create and send email invitations for your event

     
    Organizer

    Email is still one of the most effective tools for event promotion. After you publish your event, you can invite up to 2,000 potential attendees per day with email invitations through Eventbrite. You can customize the look of invitations you send, upload contact lists, and view who opened an email or unsubscribed from your mailing list. Go to the Manage page of your event and select "Email Invitations" under "Invite & Promote".

  • How to use the Eventbrite Organizer app for Android

     
    Organizer

    Eventbrite provides a free app that makes it easy to manage your events and deliver great customer service from your mobile device. eblink{Download Eventbrite Organizer=>https://www.eventbrite.ca/l/Organizer-check-in-app/} to easily take credit card or cash sales at your event, check in attendees, access real-time sales data, and help your customers with orders (from order lookup to printing tickets to issuing refunds).

  • How to create an event using our new event creation experience

     
    Organizer

    You can create an event in the new creation experience in just three easy steps: Basic Info, Details, and Tickets. eblink{Log in=>https://www.eventbrite.ca/myevents target=_blank} to your Eventbrite account and click “Create Event” at the top to get started.

  • How to update and edit your order information

     
    Attendee

    Depending on the event settings, you can update or edit the information on your order — like name, email address, or answers to the organizer's questions. eblink{Log into your Eventbrite account=>https://www.eventbrite.ca/mytickets} and click on your order. Then click the "Edit" link (on the right) to get started. If you don't see an "Edit" link, the event organizer has disabled the ability to change order information. If you still need to edit your order information, look to the left and click "Contact the Organizer" to eblink{send them a message=>https://www.eventbrite.ca/support/articleredirect?anum=3275}.

  • Why isn't my group registration password working?

     
    Attendee

    If the password you're trying isn't letting you join your desired group, it's possible the group manager changed it. If not, make sure you're typing the password and not copying and pasting—there could be unseen characters included when copying and pasting. Still having trouble? Clear your cache and cookies, and try again.

  • How to use the Eventbrite iPhone app

     
    Attendee

    Use the Eventbrite app to browse popular events or search for events by category, location, and time period. Find something you like? Tap the heart icon to add it to your “Likes” tab, follow the event organizer, or register and view your tickets.

  • How to use the Eventbrite Android app

     
    Attendee

    Wherever you're located, you can use the Eventbrite app for Android (Android version 5.0 and above) to find, purchase tickets to, save, and even share events that you’re interested in. You can also use the app to reference tickets to events you're registered to attend.

  • How to set up discount codes for an event

     
    Organizer

    Discount codes are a great way to incentivize a purchase! Offer discounts for attendees registering early, use to track the effectiveness of promotional efforts, or provide to specific customer groups to get a comprehensive view of your event’s reach. Go to your event's Manage page, select "Discount & Access Codes" under Invite & Promote, select "New Code," and choose "This event only" to get started.

  • How to sell Eventbrite tickets on your website

     
    Organizer

    Connect your attendees to your brand and make registration even more seamless. With our new embedded checkout, people buy tickets without ever leaving your website. Sell tickets right from your website/s or blog with our website integrations. eblink{If you don’t qualify=>https://www.eventbrite.ca/support/articleredirect?anum=41635} for the new embedded checkout, you can eblink{add our classic widgets=>https://www.eventbrite.ca/support/articleredirect?anum=3442} to your website. Attendees complete the purchase on your Eventbrite event listing. From your event's Manage page, go to "Website Integration" to get started.

  • How to cancel an event

     
    Organizer

    If you have to cancel an event, it's important to eblink{communicate with your attendees=>https://www.eventbrite.ca/support/articleredirect?anum=3327} and eblink{issue refunds=>https://www.eventbrite.ca/support/articleredirect?anum=3399}. Once you've completed these first steps, select the "Cancel" link on the Event Dashboard to cancel your event in the system.

  • How to edit attendee information and add notes

     
    Organizer

    You can edit attendee information from eblink{Event Reports=>https://www.eventbrite.ca/support/articles/en_US/Multi_Group_How_To/how-to-edit-attendee-information?lg=en_CA#2} or eblink{Orders=>https://www.eventbrite.ca/support/articles/en_US/Multi_Group_How_To/how-to-edit-attendee-information?lg=en_CA#1}, and even add notes for a specific eblink{order=>https://www.eventbrite.ca/support/articles/en_US/Multi_Group_How_To/how-to-edit-attendee-information?lg=en_CA#3} or eblink{attendee=>https://www.eventbrite.ca/support/articles/en_US/Multi_Group_How_To/how-to-edit-attendee-information?lg=en_CA#4} using the Orders report. First, go to your event's Manage page and select either (Event Reports is under "Analyze" and Orders is under "Manage Attendees".) Then find the Quick Actions (Event Reports) or Actions (Orders) drop-down menu and choose "Edit Attendee Info." Edit the fields you'd like and click "Save Changes" to lock in the updated information.

  • How to set up an online-only event

     
    Organizer

    For eblink{online events=>https://www.eventbrite.ca/l/paid-webinar/}, set the location to "Online event". Then disable PDF tickets and update the order confirmation with specific details for attendees (e.g., webinar access and log in information). After your event, follow up with a post-event survey to get feedback on how to best serve your audience in the future.

  • How to create a general admission event on Eventbrite Music

     
    Organizer

    You can create a general admission event on Eventbrite Music in just four easy steps: Basic Details (Basic Info), Artists, Details, and Tickets. eblink{Log in=>https://www.eventbrite.ca/myevents target=_blank} to your Eventbrite account and click “Create Event” at the top to get started.

  • How to sell tickets at your event with Eventbrite Organizer for iOS

     
    Organizer

    With eblink{Eventbrite Organizer=>https://www.eventbrite.ca/l/Organizer-check-in-app target=_blank}, you can sell tickets using your mobile device. Download the app, log in, select your event, and tap "Sell" (in the app footer) to get started.

  • How to set up access codes for an event

     
    Organizer

    Access codes reveal hidden tickets. First, hide your ticket type. Then go to “Discount & Access Codes" (under “Invite & Promote” in your manage event menu) and click "New Code". Choose "This event only" to get started.

  • How to integrate with the Eventbrite API

     
    Organizer

    The Eventbrite API makes it easy to integrate with popular third-party apps and tools that make organizing events easier. To integrate with the Eventbrite API, you'll need your personal OAuth token and application key, which can be found in the "App Management" section of your Account Settings. Check out our eblink{Developer resources=>https://www.eventbrite.ca/developer/v3/quickstart/} to get started, and if you have specific questions, eblink{join the Eventbrite API Google group=>https://groups.google.com/forum/#!forum/eventbrite-api}. Also, follow eblink{@EventbriteAPI=>https://www.twitter.com/EventbriteAPI} on Twitter for the latest updates!

  • How to postpone and reschedule an event

     
    Organizer

    If you have to postpone or reschedule your event, first eblink{let your attendees know=>https://www.eventbrite.ca/support/articleredirect?anum=3327}. Then, change the Start and End date on the Edit page and eblink{update the ticket sales end date and time=>https://www.eventbrite.ca/support/articleredirect?anum=3453}, so tickets stay available. Finally, eblink{issue refunds=>https://www.eventbrite.ca/support/articleredirect?anum=3399} to any attendees who can't attend your new date(s).

  • How to clean your contact lists

     
    Organizer

    It's important to keep your contact lists updated in order to continue sending invitations and emails through Eventbrite. Before you send more invitations and email reminders, save your invited guests into a new or existing contact list in your account. When viewing the contact list, you can use the "Status" column to sort your contacts by email status. Be sure to remove any contacts with a status of Bounced, Unsubscribed, Complaint, or Undelivered/Blocked.

  • Set up a multi-date, multi-location event

     
    Organizer

    You can't set more than one location for your event. Instead, create a ticket type for each event option (date, location, and time combination). Then hide the start/end date of the overall event to make sure the correct date shows on printed tickets.

  • How to create a reserved seating event on Eventbrite Music

     
    Organizer

    You can create a reserved seating event on Eventbrite Music in just four easy steps: Basic Details (Basic Info), Artists, Details, and Tickets. eblink{Log in=>https://www.eventbrite.ca/myevents target=_blank} to your Eventbrite account and click “Create Event” at the top to get started.

  • How to set up discount codes for multiple events

     
    Organizer

    Discount codes are a great way to incentivize a purchase! Offer discounts for attendees registering early, use to track the effectiveness of promotional efforts, or provide to specific customer groups to get a comprehensive view of your event’s reach. Go to your event's Manage page, select "Discount & Access Codes" under Invite & Promote, select "New Code," and choose "Use across multiple events" to get started.

  • What to do if there's a typoed email address on your Eventbrite order

     
    Attendee

    If you registered for an event on Eventbrite but didn't receive an order confirmation email, there may be a typo in the email address on your order. eblink{Contact the event organizer=>https://www.eventbrite.ca/support/articleredirect?anum=3275} to resend your tickets to the correct email. All you have to do is click "Contact" on the event listing where you registered to send your request.

  • How to create a reserved seating event on our new event creation experience

     
    Organizer

    You can create a reserved seating event on Eventbrite Music in just three easy steps: Basic Info, Details, and Tickets. eblink{Log in=>https://www.eventbrite.ca/myevents target=_blank} to your Eventbrite account and click “Create Event” at the top to get started.

  • How to use the Analytics tool

     
    Organizer

    When it comes to data, especially regarding your sales, having the ability to slice and dice information into charts and reports helps you gain the exact insights you’re looking for. Our Analytics tool gives you the power to harness all of that data through greater visibility, so you can make more informed decisions for future events. With the tool, you can focus on sales or attendees over a period of time, related to a specific event or multiple events, and group and filter data based on various options (ticket type, location, etc.).

  • How to add a "Get Tickets" button to your Instagram profile

     
    Organizer

    Thanks to a new integration with our partners at Instagram, you can now add a call-to-action button to your Instagram business profile to drive more interest to your event listing page or profile on Eventbrite. To add a “Get Tickets” button, tap “Edit Profile,” then select “Contact Options” > “Add additional action.” Choose Eventbrite as your partner, then enter your Eventbrite URL. Head back to your profile to confirm.

  • Add your event to Facebook

     
    Organizer

    Add your Eventbrite event to Facebook to easily promote your event and sell tickets faster. There are two options with 'Add to Facebook' through Eventbrite: add tickets to an existing Facebook event, or let Eventbrite create a new event on Facebook based on the event details you put in.

  • How to set up access codes for multiple events

     
    Organizer

    Access codes reveal hidden tickets. First, hide your ticket type. Then go to “Discount & Access Codes" (under “Invite & Promote” in your manage event menu) and click "New Code". Choose "Use across multiple events" to get started.

  • How to transfer to a different event or ticket type

     
    Attendee

    If Registration Transfers are enabled by your event organizer, you can transfer to a different event or ticket type from the eblink{Tickets=>https://www.eventbrite.ca/mytickets} page of your Eventbrite account. Simply select your order/registration (under Upcoming Events), then click "Transfer." You can choose "Change Event" to transfer to a different event the organizer is hosting, or select "Change Ticket" to transfer to a different ticket type within the event you're currently registered for.

  • Can I upload a list of discount or access codes?

     
    Organizer

    You can upload a .csv or .txt file to create several discount or access codes at once. To get started, go to the Manage page of your event and select Discount & Access Codes (under Invite & Promote).

  • How to sell add-ons (like merchandise and experiences) for your event

     
    Organizer

    You can sell additional items for your event (like parking passes, camping reservations, merchandise and more) using Add-Ons. Your event can offer up to 200 types of add-ons for attendees to include in their order during registration. Also, each add-on receives a unique barcode when the order completes — just like a ticket, but add-ons don’t count against your eblink{event capacity=>https://www.eventbrite.ca/support/articleredirect?anum=3308}. From your event's Manage page, click Tickets and select the "Add-Ons" tab to get started.

  • How to auto-assign participant numbers for endurance events

     
    Organizer

    Auto-Assign Numbers is great for generating unique "bib" numbers for guests participating in your endurance event! Use it to create sequences that group similar athletes, then export a report to provide to third-party partners, like your timing agency. Go to your event's eblink{Manage=>https://www.eventbrite.ca/myevents target=_blank} page to get started!

  • Will my event listing be optimized for mobile browsers?

     
    Organizer

    Eventbrite event listings are optimized for mobile browsers on smart phones and tablets. If you'd like your event listing to display in its online (web) format, add "/?nomo=1" to the end of the URL when promoting your event. See the example below for more info.

  • How to create (and import) contact lists

     
    Organizer

    By creating contact lists in Eventbrite, it's quick and simple to send event invitations across all of your events. You can import up to 2,000 contacts at a time, and send up to 2,000 email invitations a day. To create a new contact list, head over to the eblink{Contacts=>https://www.eventbrite.ca/contacts/} page, then select "Add Contacts." You can import contacts from Gmail and Hotmail, upload contacts from CSV, Outlook, and Excel files, add emails manually, and use attendee lists from past events.

  • Getting started with Affirm, our installment plan solution for your events

     
    Organizer

    With Affirm, attendees may have the option to pay for an Eventbrite order over $150 over time. Attendees can choose Affirm as their payment method during checkout, complete a quick application on Affirm’s site, and get a real-time decision. If approved by Affirm, attendees instantly receive their tickets and pay Affirm back directly in fixed monthly installments over 3 or 6 months (rates from 10-30% APR). For orders completed with Affirm, funds are sent to you on your eblink{normal payout schedule=>https:/ /www.eventbrite.ca/support/articleredirect?anum=4374}. Affirm is available to you at no extra costs beyond the standard eblink{Eventbrite fees=>https://www.eventbrite.ca/fees/}.

  • How to embed Eventbrite’s classic widgets on your website

     
    Organizer

    If your eblink{event doesn't qualify=>https://www.eventbrite.ca/support/articleredirect?anum=41635} for our eblink{new embedded checkout button or ticket listing=>https://www.eventbrite.ca/support/articleredirect?anum=40956}, you can pick from our time-tested, classic widgets. Unlike the new embedded checkout, classic widgets don’t let attendees complete registration on your website. They'll reach your Eventbrite event listing to finish registration. But classic widgets still present great way to drive ticket sales. We have several options for you (including Ticket Listing, Button, and Calendar widgets). From your event's Manage page, go to "Website Integrations" and select one of our widgets to get started.

  • How to create custom questions for attendees

     
    Organizer

    You can collect any information you need (like meal preferences or T-shirt sizes) by creating custom questions for attendees to answer when they register. From your event's Manage page, go to Order Options and select "Order Form." All you have to do is select "Add custom question" to get started.

  • Get started with Facebook ticketing, Powered by Eventbrite

     
    Organizer

    With Facebook ticketing, powered by Eventbrite, you can create your tickets directly on Facebook. Eventbrite provides what you need to make your event a success. Track registrations, sell tickets on your website, communicate with attendees, and collect your payments. Log into Facebook.com on your desktop and create a public event. Scroll down to "Admission" and click on the "+" behind "Create Tickets" to get started.

  • Eventbrite Privacy Policy

     
    Everybody

    Last Updated: March 11, 2019 We participate in and comply with the EU-U.S. and Swiss-U.S. Privacy Shield Framework as set forth by the US Department of Commerce regarding the collection, use, and retention of Personal Data (defined in Section 2.1) transferred from European Economic Area ("EEA") member countries, Switzerland and the United Kingdom (UK) to the United States. You can find out more about our commitment to the EU-U.S. and Swiss-U.S. Privacy Shield Framework in our eblink{Privacy Shield Notice=>https://www.eventbrite.ca/support/articleredirect?anum=31015}.

  • How to set up a Boca printer and print tickets with Eventbrite Organizer

     
    Organizer

    Boca printers are available through eblink{our retail partner=>https://boca-for-eventbrite.myshopify.com} and are great for printing tickets onsite. After purchasing and loading ticket stock into your printer, connect the Boca printer to a router using an ethernet cable. Next, connect your mobile device to the Wi-Fi network (supported by the router) and open Eventbrite Organizer, our box office app. Then choose your event, tap “Settings,” and then “Printing.” Add your printers IP address to complete the setup. After you setup your printer, you can print tickets for attendees.

  • How to manage (and resend) invitations

     
    Organizer

    You can manage and even resend event invitations by returning to your event's Invite & Promote section (part of Manage). Just go to "Email Invitations" and copy an invitation to resend it only to guests who haven't responded.

  • How to use a daily deals voucher (Groupon, LivingSocial, etc.) to register for your event

     
    Attendee

    If you purchased a daily deals voucher from Groupon, LivingSocial, HomeRun, etc. check the confirmation email you received for a promotional code. Once you've found the code, locate the event listing and click the Enter promotional code link that appears above the green Order Now button. Just enter the code and click the gray Apply button and you'll see a ticket discounted at 100%.

  • How to create and manage holds with Venue Designer

     
    Organizer

    With eblink{Reserved Seating=>https://www.eventbrite.ca/l/reserved-seating}, holds grant additional control of available seats. You can even create access codes to let attendees register for held seats and sections (or sell held inventory yourself using the eblink{Eventbrite Organizer=>https://www.eventbrite.ca/l/Organizer-check-in-app} app).

  • How to create and manage guest lists

     
    Organizer

    Invite attendees to your event without impacting ticket inventory or event capacity with the "Guest Lists" feature. To get started, go to your event's Manage page and click Guest Lists (under "Manage Attendees").

  • If Eventbrite's Facebook feature doesn't work

     
    Organizer

    With Eventbrite's 'Add to Facebook'-feature you can add your Eventbrite event to Facebook to sell tickets and promote your event. If it's not working as expected, read through this list of common issues to find your solution.

  • How to set up daily deals (Groupon, LivingSocial, etc.) with Eventbrite

     
    Organizer

    Organizers offering promotional deals on tickets through sites like Groupon, LivingSocial, HomeRun, etc. also use Eventbrite to collect information from their attendees. Simply create a discount code to offer a 100% discount on tickets or access codes to reveal a hidden free ticket so attendees can provide the information you need for your event without having to repurchase.

  • How to run your music venue on Eventbrite

     
    Organizer

    Running a music venue doesn’t have to be a complex and time consuming job. With Eventbrite’s features specially-designed to suit the needs of the industry, your life’s about to get a lot easier. Save time at every step of each show by reviewing our best practises for event creation, management, marketing, and analytics.

  • How to set up a Star printer and print tickets with Eventbrite Organizer

     
    Organizer

    Star printers are available through eblink{our retail partner=>http://www.cdw.com/shop/custompages/Default.aspx?CustomPageKey=0B9577C178334CBA9FA87F323513DB03} and are great for printing tickets onsite. First, connect the Star printer to a router using an ethernet cable. Next, connect your mobile device to the Wi-Fi network (supported by the router) and open Eventbrite Organizer, our box office iOS and Android app. Then choose your event, tap Settings and turn on "Printing" to complete the setup!

  • Do you have any sample events for reference?

     
    Organizer

    Of course! The events listed in this article cover everything from adding FAQ to an event listing to Eventbrite Reserved Seating. Our three-step event creation process makes it easy to set up your next event and collect registrations from attendees.

  • Eventbrite Sub-Processors

     
    Everybody

    Last Updated: April 3, 2018 Eventbrite works with the third parties ("Sub-Processors") set forth below to provide specific functionality within the Eventbrite Services. In order to provide the relevant functionality these Sub-processors access Personal Data as defined in the eblink{Data Processing Addendum for Organizers=>https://www.eventbrite.ca/support/articleredirect?anum=41392}.

  • How to email your attendees through Eventbrite

     
    Organizer

    Communicating with your attendees about event details (parking, weather plans, what to bring, etc.) and sending a 48-hour reminder email helps ensure your event goes smoothly. Eventbrite makes it easy to send emails to your already registered attendees on the Manage page for your event. To get started, just head over to Manage Attendees and select "Emails to Attendees."

  • Create an Organizer Profile to attract followers

     
    Organizer

    Your organizer profile shows all your public events in one view. Potential attendees can follow your profile page and when you publish a new event, they get an email from Eventbrite to buy tickets. Grow and connect with a passionate audience. Get started by selecting "Organizer Profile" in your Account Menu.

  • What do these email statuses mean?

     
    Organizer

    Once you've sent email invitations through Eventbrite, you can see a number of statuses to see how your campaign is going. To get started, just go to Email Invitations (part of the Invite & Promote section of Manage). Note that any contacts that have a status of Bounced, Unsubscribed, Complaint, or Undelivered/Blocked should be deleted from all of your contact lists before sending out any more invitations.

  • How to create a Tracking Pixel with Twitter

     
    Organizer

    Our self-service tool for Twitter supports two types of tracking: "Universal Website Tags" (track website visits across all of your Eventbrite pages) and "Single Event Website Tags" (track specific conversions events). To learn more about conversion tracking and detailed instructions on how to set it up, visit the eblink{Twitter Help Centre=>https://business.twitter.com/en/help/campaign-measurement-and-analytics/conversion-tracking-for-websites.html} and the eblink{Twitter Developer Documentation=>https://dev.twitter.com/ads/campaigns}.

  • Apply a limit to custom question options

     
    Organizer

    Go to your Manage page and click Order Form. Select "Add custom question" and set the "Question type" to Checkboxes, Radio Buttons, or Dropdown. Then check the box for "Limit Quantity For Each Choice" to set a quantity for each available option.

  • Why is my event being sold on third party sites like Bandsintown?

     
    Organizer

    To help you sell more tickets, we may make your event available to popular apps, like Bandsintown. Distribution partners help you reach new audiences, and some even let attendees complete their order without leaving their app. Your attendees pay exactly what they’d pay on Eventbrite, and there are no extra costs to you.

  • How to transfer tickets to someone else

     
    Attendee

    Transferring tickets from person to person is an option set by event organizers. If enabled, you can transfer your event ticket/registration to someone else just by updating your order information with the new attendee's information.

  • How to add video to an event listing

     
    Organizer

    Show attendees what to expect at your event by adding video to the event listing. First, upload your video to YouTube or another video-sharing site. Then copy the link/URL for the video and go to your event's Edit page. Use the "HTML Editor" for the Event Description and click the filmstrip icon. Paste the link/URL for the video and save.

  • How to set up attendee self-service registration/event transfers

     
    Organizer

    When you use Eventbrite Payment Processing for paid-and-public events, you can allow attendees to transfer to a different ticket type or event. To get started, go to your event's Manage page. As long as you're eblink{collecting information from each attendee=>https://www.eventbrite.ca/support/articleredirect?anum=3262}, you'll see the "Registration Transfers" (under Order Options).

  • What to do if your event wristband is lost, stolen, incorrect, or damaged

     
    Attendee

    While we can't reship any orders, you can deactivate your original wristband and request a replacement wristband to pick up at the event from Will Call. From the eblink{Tickets=>https://www.eventbrite.ca/mytickets} page in your Eventbrite account, find your order, select "Manage Order," then choose "Deactivate wristband." Once the wristband is deactivated, you can to pick up your replacement wristband(s) at Will Call.

  • Next steps after adding your event to Facebook

     
    Organizer

    After adding your Eventbrite event to Facebook there are a couple of things you can do to best manage your registrations. Add or remove ticket types, track your Facebook registrations, and see what it’s like to get tickets to your event as an attendee.

  • Troubleshooting issues with your redirect URI

     
    Organizer

    The redirect URI used in your implementation of OAuth2 flow must match the redirect URI you provided when you registered the app. If you see an error saying that your redirect URIs must match, check it out in the eblink{App Management=>https://www.eventbrite.ca/myaccount/apps target=_blank} section of your Account Settings.

  • Eventbrite Merchant Agreement

     
    Everybody

    Last Updated: March 21, 2019

  • What does the checkout process look like for a Reserved Seating event?

     
    Everybody

    Picking a seat for a reserved seating event is simple for attendees and only takes a few steps. All you have to do is pick a ticket type, choose seats from the venue map, and enter billing and registration information to complete an order. Event organizers and ticket buyers will each receive an order confirmation email when orders are completed. Then attendees can access tickets from the PDF attachment in the email, the Tickets page in their Eventbrite account, or on the Eventbrite mobile app for iPhone and Android.

  • How to prevent auto-attendee registrations to your event

     
    Organizer

    Unrelated third-party registration systems may allow attendees to sign up to complete registrations to free events on their behalf. While these are valid registrations, this can sometimes increase the level of oversight needed to manage events. If you're managing a high profile event (or an event with limited capacity and high demand,) consider setting up your tickets specifically to reduce the likelihood of auto-attendee registrations completing for your event.

  • How to run your music festival on Eventbrite

     
    Organizer

    Creating the ultimate music festival isn’t just booking the perfect lineup. Perfecting your logistics is key to hosting an event your attendees will never forget. Check out our best practises for perfecting your ticketing strategy, marketing outreach, and onsite management.

  • How to customize transfer settings by ticket type

     
    Organizer

    With Registration Transfers enabled on the Manage page of your event, use Transfer Settings to customize transfer settings by ticket type. Choose which tickets can be transferred to and/or from, charge or don't charge a specific transfer fee by ticket type, and/or charge or don't charge the difference in ticket price when attendees transfer between tickets.

  • Create and manage holds for a general admission event

     
    Organizer

    Holds grant additional control of your inventory. You can even create access codes to let attendees register for held tickets and sections (or sell held inventory yourself using the eblink{Eventbrite Organizer=>https://www.eventbrite.ca/l/Organizer-check-in-app} app).

  • How to turn off registration/ticket transfers

     
    Organizer

    eblink{Registration Transfers=>https://www.eventbrite.ca/support/articleredirect?anum=3454} allow attendees to transfer to-and-from specific tickets or events to another ticket or event. If you've enabled Registration Transfers for your event, but want to disable, simply return to Registration Transfers (on your event's Manage page.) Then remove the "Registration Transfer" option and save your changes.

  • How to cancel a wristband shipment and request Will Call pickup

     
    Attendee

    Not going to be at the shipping address you entered when wristbands get shipped? No problem—you can cancel your shipment and request to hold a replacement wristband at Will Call. From the Tickets page in your Eventbrite account, find your order, select "Manage Order," then choose "Cancel shipment." Once the shipment is cancelled, you'll need to pick up your wristband(s) at Will Call.

  • Add Mailchimp to your Eventbrite account

     
    Organizer

    Get more flexibility when creating email invites with the Mailchimp integration. Connect your Eventbrite account to Mailchimp and import your attendee lists for more design and reporting options. To get started, go to the eblink{Eventbrite App Marketplace page=>https://www.eventbrite.ca/apps/mailchimp/} and click on "Get App".

  • Checkout questions and additional terms on Facebook

     
    Organizer

    On Facebook, you can collect a response to additional terms from the ticket buyer. From attendees who are not the ticket buyer, you can only collect the first and last name. Other checkout questions won't be part of the checkout on Facebook. You can still promote your event on Facebook and send attendees to Eventbrite to collect the information you need.

  • How to add attendees manually

     
    Organizer

    Want to give someone complimentary tickets? Have someone who paid offline? You can add attendees manually to make sure they're included in all your reporting and event communication by completing a separate registration on their behalf. No fees are charged on manually added orders, and you can even send an order confirmation email after adding them in. From your event's Manage page, go to Manage Attendees and select "Add Attendees" to get started.

  • How to copy an event

     
    Organizer

    You can use our event copying feature to quickly and easily duplicate all the details from an event you’ve already created, which is great when you run a similar event regularly (like an annual charity). Just go to your Event Dashboard and select the "Copy" link to get started. If you're using our eblink{new event creation experience=>https://www.eventbrite.ca/support/articleredirect?anum=41424}, learn how to eblink{copy your event=>https://www.eventbrite.ca/support/articleredirect?anum=41390}.

  • How to transfer attendees to a different event or ticket type manually

     
    Organizer

    You can complete a transfer on behalf of attendees from the Orders section of your event's Manage page. If transferring to a cheaper ticket, issue a partial refund prior to initiating the transfer. If transferring to a more expensive ticket, have their payment information on-hand to complete the transfer or you can override the additional amount due.

  • Understanding traffic from promotional tools

     
    Organizer

    The "Traffic from Promotional Tools" section of your Event Dashboard provides an at-a-glance view of referrals to your event listing. Various Eventbrite Channels driving traffic to your event are shown and you can see the overall contribution to ticket sales in the Analytics section of your Manage page.

    Still have questions? Our team can help. Contact us.