Question 1

What are the prerequisites for the course?

Accepted Answer

● Ability to speak, understand and write in English (CLB6)

● Ability to use a computer with a stable internet connection.

● Have an email address to sign up to Squarespace.

Question 2

How do I register for the course?

Accepted Answer

Once you are on the registration page, click on tickets, navigate to the checkout, then provide your name and contact information and make the payment.  Credit card, debit card, or PayPal are welcome methods of payment.  We do not accept cash or cheque payments.

Question 3

Is there financial support available for the course?

Accepted Answer

Unfortunately, we do not offer financial support through this program. The fees are paid by the client. If you are receiving Ontario Works or social assistance, please talk to your case worker to see what you may be eligible for.

Question 4

Will I be issued a certificate upon course completion?

Accepted Answer

Yes, participants who successfully complete the course requirements will receive a certificate of completion. This certificate is a valuable addition to your credentials.  All certificates are issued by Skills for Change, which is a recognized training by the Ministry of Colleges and Universities.

Question 5

Will I be issued a tax receipt upon course completion?

Accepted Answer

Yes, we issue tax receipts for your tax return.  The government could refund you for all or part of the course payment when you file your taxes.

Question 6

Are there any in-person session in the course?

Accepted Answer

No, all classes will be held remotely.

Question 7

What kind of support is available for participants?

Accepted Answer

We provide various support channels including email support and live phone support.  Our goal is to ensure that participants have the assistance they need throughout the learning process.

Question 8

Is installment payment available for the course?

Accepted Answer

We understand that financial considerations are important.  Unfortunately, we do not offer installment payments for this program. The fees are paid by the client. If you are receiving Ontario Works or social assistance, please talk to your case worker to see what you could be eligible for.

Question 9

What is your refund policy?

Accepted Answer

Clients may cancel their registration for a course before they are halfway through the course.  Refunds will be issued on a pro-rata basis, taking into account the unattended portion of the course. Refunds will not be issued if a client attends more than 50% of the course.

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