$1,477 – $1,772

Multiple Dates

3-Day Certified Client Designation (CCSS) - Public Workshop

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Location

Customer Service Professionals Network

25 Royal Crest Court

Suite 201

Markham, ON L3R 9X4

Canada

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Delivering Responsive Customer Service

A great customer service experience is vital to the success of a company, and delivering that service is what shapes the customer experience. You will learn how to better understand customer expectations, profile difficult customer situations, and deal with customer objections using a proven model for effective complaint resolution. It also goes over how to use assertive techniques and positive language to diffuse difficult situations, reduce stress, promote team camaraderie, and create a positive customer experience resulting in win-win situations.

Managing Difficult Clients and Situations

Does your organization work with difficult clients? Are you interested in learning how to manage your stress and handle complicated circumstances while at work? If you answered yes, then this program is for you.

​This workshop is designed to teach you all about the art of dealing with difficult customers and scenarios while at work. You will learn how to manage conversations, empathize with clients, identify triggers, negotiate, and most importantly, protect yourself physically, emotionally, and mentally on the job.

Conflict Resolution

Conflict comes about from differences – in needs, values and motivations. Sometimes it is through these differences that we complement each other, but sometimes these differences result in conflict. Conflict is not a problem in itself – it is what we do with it that counts.

​It is important that we do something because whether we like it or not, conflicts demand our energy. In fact, an unresolved conflict can call on tremendous amounts of our attention. We all know how exhausting an unresolved conflict can be. It is not always easy to fix the problem but a great energy boost can come when we do. This program teaches you the techniques for proper conflict resolution that will leave you feeling satisfied and content.

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Location

Customer Service Professionals Network

25 Royal Crest Court

Suite 201

Markham, ON L3R 9X4

Canada

View Map

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