Active Listening for Professionals (Hands-On Workshop)

We’ve all been told to “listen better.” But true active listening goes far beyond hearing words - it’s about understanding perspectives, recognizing emotions, and responding with empathy.

In this hands-on 75-minute workshop, you’ll learn how to challenge assumptions, practice empathy, and create shared understanding - through a series of short, practical exercises and guided reflections.

What you’ll learn?

By the end of this session, you’ll be able to:

• Challenge your assumptions while engaging in active listening.
• Attempt empathy by recognizing shared emotions and perspectives.
• Summarize and respond in ways that create positive next steps.

What should you expect?

We’ll explore four key mental models of active listening:

• Assumptions – Notice how your mental models shape what you hear.
• Inquiry – Challenge assumptions through clarifying questions.
• Empathy – Recognize emotions and connect through shared understanding.
• Clarification – Summarize and co-create a shared next step.
  

Who this is for?

• Team leads and managers aiming to improve communication.
• Educators, mentors, and facilitators guiding others’ growth.
• Anyone who wants to listen better and be better understood.
  

Logistics?

• Format: Live, interactive Zoom session (link emailed upon registration)
  

Why it matters?

Active listening is one of the most undervalued professional skills. It builds trust, reduces misunderstandings, and creates stronger relationships - at work and beyond. This session helps you slow down, notice assumptions, and respond with empathy and clarity.

Bonus for Attending the Free Workshop?

Complete the workshop and receive a Certificate of Participation to recognize your achievement.