Building Professional Integrity through Compliance, Ethics, Co counselling,
Overview
This session explores how RCICs can strengthen professional integrity through compliance, ethics, co counselling, and peer review. Designed for both new and experienced practitioners, the program offers a practical walkthrough of key regulatory requirements under CICC’s Code of Professional Conduct and demonstrates how modern tools, including Officio, support effective client management, file compliance, and professional responsibility.
Participants will gain insights into CRM functions tailored for immigration practice, compliance modules linked to CICC regulations, and essential ethics features that support quality service and accountable practice. The session also features a dedicated presentation by Al Parsai on competency, co counselling, and peer review, highlighting how these collaborative practices help RCICs meet professional standards and maintain excellence in service delivery.
With presentations by industry experts Amir Bateni, Rosalee van Staalduinen, and Al Parsai, this webinar provides a comprehensive, practical, and forward looking approach to elevating standards in the Canadian immigration profession.
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Highlights
- 2 hours
- Online
Refund Policy
Location
Online event
Agenda
PROGRAM AGENDA: 1. Introduction of Amir and Rosalee by Al 2. Introduction to Officio by Amir 3. Customer Relationship Management for RCICs, covering main modules and features of Officio by Amir (15 minutes) 4. Overview of Compliance Features by Rosalee, including client file management regulation, retainer agreement regulation, client account regulation, planned or unplanned absence regulation, CPD regulation, and agents regulation 5. Overview of Professionalism and Ethics Features by Rosalee, covering quality of service, relationship to client, confidentiality, advance payments, invoices, service descriptions, transfer of file, record keeping, professional responsibility, delegation, and marketing of services (15 minutes) 6. Questions with Amir and Rosalee (15 minutes) Speech by Al Parsai 7. Introduction outlining objectives and the importance of professionalism and competency (5 minutes) 8. What is Competency, with definition and significance for RCICs (10 minut
Organized by
Global School of Corporate Excellence
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