Creating Memorable Experiences

When: Wednesday , February 11, 2026 from 12:00pm - 1:00pm AST

Where: Volta, 1800 Argyle St., Unit 801, Halifax, NS, B3J 3N8 or Virtual via Zoom

Description:

Creating Memorable Experiences is about how people experience products, services, and organizations in real life.

The talk covers the full journey, from first impressions and getting started to everyday use and support. Using real examples, it shows how paying closer attention to people’s needs, questions, and frustrations helps teams better understand their users and make clearer, more thoughtful decisions.

This session is for anyone involved in building, delivering, or supporting products and services who wants a deeper understanding of the people they’re creating experiences for.

Speaker: Jamie Gerrard, Founder, 20/20 Digital

Jamie Gerrard is the Founder and Principal Consultant at 20/20 Digital. With over 20 years of experience across product, service, and UX design, he works with organizations that rely on complex software and services to improve how those systems work for the people using them.

Over the past eight years, Jamie’s work has focused on enterprise software and services. He has worked across banking, healthcare, law, higher education, tech startups, government, and earlier in his career, travel and tourism, with a focus on understanding real-world use and where experiences break down.

NOTE: If you are unable to attend any of our events please take a minute and cancel your ticket. This allows our team to better prepare for every event.

By attending this event, you agree to be photographed and/or filmed and give permission to Volta and 20/20 Digital to use your image in promotional and/or marketing materials.