What is the refund policy?

You are eligible to request a refund up to 7 days before the event

Will I learn how to use SBI and COIN models effectively?

Yes, the course includes practice-based application of both models.

Does this training help with difficult conversations?

Yes, a module focuses specifically on managing challenging discussions.

Will I learn how to document feedback properly?

Yes, documentation methods are demonstrated with examples.

Can I use these techniques for remote teams?

Yes, feedback models and communication skills apply to virtual settings.

Is lunch included in the session?

Yes, lunch, snacks, and beverages are provided.

Will I receive a certificate?

Yes, a completion certificate is awarded at the end.

Do I need HR experience to attend?

No, the course is suitable for all managerial levels.

Can I bring real scenarios for discussion?

Yes, dedicated time allows discussion of workplace examples.

Will there be interaction with other learners?

Yes, activities and group discussions promote engagement.

Feedback Management Mastery: 1 Day Training in Ottawa

By Catils_inc

Multiple dates

Overview

Master feedback models, clear communication, proper documentation, and improvement methods to build a strong, constructive feedback culture.

Group Discounts:

Save 10% when registering 3 or more participants
Save 15% when registering 10 or more participants

Duration: 1 Full Day (9:00 AM – 5:00 PM)
Delivery Mode: Classroom (In-Person)
Language: English
Credits: 8 PDUs / Training Hours
Certification: Course Completion Certificate
Refreshments: Lunch, beverages, and light snacks included

Course Overview

This immersive 1 Day training equips you with practical skills to build a culture of continuous, constructive feedback. You will learn structured feedback models such as SBI and COIN, techniques for performance conversations, methods for documenting feedback, and strategies for coaching employees through improvement cycles. The course emphasizes real-world conversations, communication refinement, and repeatable feedback practices that enhance team performance and strengthen workplace trust.

Learning Objectives

By the end of this course, you will be able to:

Deliver structured feedback using proven models
Handle performance conversations with confidence
Document feedback clearly and professionally
Use communication techniques that reduce defensiveness
Create improvement plans and follow-up cycles
Strengthen trust and collaboration through constructive feedback
Build a consistent feedback culture in your team

Target Audience

Leaders and supervisors
HR teams
Managers responsible for team performance
Professionals handling feedback-driven roles

Why Choose This Course?

This course is built on real workplace scenarios and proven communication frameworks. Your trainer brings expertise in performance management, behavioral coaching, and team development. The session blends models, practice conversations, documentation tools, and culture-building strategies to ensure you walk away with skills you can apply immediately.

Want to train your entire team?
We provide customized in-house programs designed for managers, HR teams, and leadership groups. Content can be tailored to your industry, performance requirements, and team dynamics. Sessions can be delivered on-site or off-site with real examples from your organizational environment.

📧 Contact us today to schedule a customized in-house, face-to-face session: info@catils.com

Category: Business, Career

Good to know

Highlights

ages 18+
In person
Paid parking

Refund Policy

Refunds up to 7 days before event

Location

Regus ON, Ottawa - Albert & Metcalfe

116 Albert Street Suite 200 & 300

Ph No: +1 469 666 9332 Ottawa, ON K1P 5G3 Canada

How do you want to get there?

Driving Public transport Biking Walking

Agenda

Module 1: Foundations of Effective Feedback

• Understand the purpose and impact of structured feedback • Identify barriers to giving and receiving feedback • Build confidence in delivering constructive messages • Icebreaker

Module 2: Mastering Feedback Models (SBI, COIN)

• Apply Situation–Behavior–Impact (SBI) framework • Use COIN for clarity, objectivity, and actionable guidance • Select the right model for different feedback situations • Case Study

Module 3: Conducting Performance Conversations

• Navigate difficult conversations with professionalism • Strengthen listening, questioning, and clarity • Maintain balance between appreciation and improvement • Role Play

Frequently asked questions

Organized by

Catils_inc

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