HSMAI BC - Beyond the Hype: A Practical Guide to AI Readiness for Hotels

HSMAI BC Presents (online):

Beyond the Hype: A Practical Guide to AI Readiness for Hotels
A webinar with Josh from Cloudbeds

Artificial Intelligence is here, but is your hotel actually ready to use it? This session moves past the buzzwords to focus on the essential groundwork required for AI success. We will explore the critical "plumbing" of hospitality tech—clean data, connected systems, and AI-friendly content strategies (GEO). Whether you are an independent boutique or part of a global brand, join us for a practical roadmap to getting your digital house in order, ensuring you can leverage AI effectively rather than just reacting to it.

About the Speaker
Josh Graham, Head of Market Development, North America - Cloudbeds

Josh knows hospitality because he’s lived it. After a decade managing operations for branded and independent hotels in Washington, D.C., he transitioned to the tech side of the industry to help solve the challenges he faced on property.

He spent the next 13 years at TravelClick in senior leadership roles spanning CRS, Business Intelligence, and guest management, followed by strategic tenures at Revenue Analytics, Salesforce, and FLYR. Now, as Head of Market Development for North America, Josh is championing a better way for North American hoteliers and helping them unleash their ambitions.

When he isn’t helping hoteliers, Josh is usually found attempting to stay relevant by taking his kids to concerts — questionable musical choices included.

We look forward to seeing everyone online January 21st at 10AM!

🗓️ Date: Wednesday, January 21st, 2026

🕒 Time: 10:00 AM PST

📍 Location: Online webinar (link to be sent out closer to date)