$30

Lunch & Learn: Get Your Customers Saying Wow!

Event Information

Share this event

Date and Time

Location

Location

YMCA Employment & Immigrant Services Building

285 Bunting Road

St. Catharines, ON L2M 5V7

Canada

View Map

Event description

Description

Learn how to WIN and KEEP customers through Employee Experience & Customer Experience!

Presented by Crystal D'Cunha, President & CEO of The Inside View

80% of CEOs believe they deliver an outstanding customer experience, yet only 8% of their customers agree.
Only 1% of small to medium business have a formal Employee Experience (EX) and Customer Experience (CX) design strategy in place.
With bill 148 now in full effect; it’s critical more than ever, that we instil certainty and confidence in our team, so they can provide an outstanding Customer Experience and MAXIMIZE Profitability!

You Will Learn:

• A leaders responsibility in EX & CX Design

• The 7 key steps to Experience Design

• The importance of letting the customer define their journey

• The critical role your team plays in customer service to ensure better experiences





Share with friends

Date and Time

Location

YMCA Employment & Immigrant Services Building

285 Bunting Road

St. Catharines, ON L2M 5V7

Canada

View Map

Save This Event

Event Saved