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Omnichannel 101: How to Combine Digital and Offline Strategies for Growth

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The retail industry is constantly changing and many trends have only accelerated due to the global pandemic.

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In this webinar, Lightspeed’s retail expert Glenn Sharp and Robert Hayes, CEO of successful jewellery retailer, Pilgrim, will discuss how to grow your online presence and unify your digital and in-person experiences. We will break down the digital strategies that Hayes followed to successfully open Pilgrim in the early days of the pandemic, from optimizing his website for conversion to building a loyalty program that works across channels.

In this webinar, you’ll learn how to:

• Use eCom to drive sales online and off

• Create a successful omnichannel loyalty program

• Draw valuable insights from customer activity to boost sales across the board

Please register and complete the survey questions upon checkout. Please note that this session will be recorded. Join via Zoom here at 10am.


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