Question 1

What is the refund policy?

Accepted Answer

You are eligible to request a refund up to 7 days before the event.

Question 2

Do I need prior experience in hospitality to join this course?

Accepted Answer

No, this course suits both newcomers and experienced staff who want to refine their communication skills.

Question 3

Will I receive a certificate after the training?

Accepted Answer

Yes, all learners receive a Course Completion Certificate after finishing the full-day session.

Question 4

How interactive is this course?

Accepted Answer

The course includes activities, role plays, and case studies designed to simulate real-world customer situations.

Question 5

Can this training help me improve customer satisfaction scores?

Accepted Answer

Absolutely! You’ll learn communication techniques that directly impact guest satisfaction and loyalty.

Question 6

Will the course cover non-verbal communication?

Accepted Answer

Yes, a full module is dedicated to body language, expressions, and tone control for better service delivery.

Question 7

Is this course useful for front-office staff?

Accepted Answer

Yes, it’s perfect for anyone who engages directly with customers or represents the brand face-to-face.

Question 8

Are the examples industry-specific?

Accepted Answer

Yes, examples and exercises are drawn from hospitality, retail, and service environments.

Question 9

How large are the training groups?

Accepted Answer

We keep group sizes small to ensure personalized coaching and practice opportunities.

Question 10

Can this course be delivered to our staff on-site?

Accepted Answer

Yes, we offer custom in-house training tailored to your company’s communication needs.

Question 11

Are refreshments included during the session?

Accepted Answer

Yes, lunch, snacks, and beverages are provided throughout the training day.

Speaking Skills for Hospitality: 1 Day Training in Barrie