Tiered Service Strategy Excellence: 1 Day Training in St. Albert

Duration: 1 Full Day (8 Hours)
Delivery Mode: Classroom (In-Person)
Language: English
Credits: 8 PDUs / Training Hours
Certification: Course Completion Certificate
Refreshments: Lunch, Snacks and beverages will be provided during the session

Course Overview

This course is designed to help Marketing and Growth Managers in the retail and e‑commerce industry master the art of premium service design. You will learn how to create tiered service offerings that drive customer loyalty and leverage Net Promoter Score (NPS) insights to fuel business growth. Through interactive modules, real-world examples, and hands-on activities, you will gain actionable strategies to enhance customer experience, improve retention, and maximize revenue potential.

Learning Objectives

By the end of this course, you will:

• Understand the principles of premium service design.
• Learn to develop and implement tiered offerings that maximize value.
• Master customer loyalty strategies to enhance retention.
• Leverage NPS and customer feedback for actionable business growth.
• Measure and analyze service success metrics to drive decisions.
• Innovate and adapt customer experiences to changing market needs.

Target Audience

Marketing and Growth Managers focusing on Retail and E-commerce sectors.

Why It’s the Right Fit for You:

This course is ideal for professionals looking to elevate their service offerings and increase customer loyalty in competitive retail and e-commerce markets. You will gain practical strategies to implement immediately, backed by real-world examples. Our approach ensures that you not only understand theory but also learn hands-on methods to drive measurable results. The course empowers you to enhance the customer journey, optimize tiered offerings, and use NPS insights to strengthen business growth. You will leave with actionable tools to boost loyalty, engagement, and revenue, while refining your strategic thinking.

©2025 Catils. This content is protected by copyright law. Copy or Reproduction without permission is prohibited.

Smart Savings for Groups

Register in groups: 3 + participants save 10% each, while 10+ participants save 15% each.

Looking to train your entire team at your location?

We provide in-house training tailored to your organization’s specific needs. Our expert trainers will customize the course content to reflect your team’s objectives, industry challenges, and business goals. This ensures your team gains practical, hands-on insights while maintaining operational efficiency. We can also scale sessions for larger groups, incorporate interactive exercises, and provide post-training support to ensure long-term impact.

📧 Contact us today to schedule a customized in-house, face-to-face session: info@catils.com