About This Course:
This is the first in the powerful three-part Trust-Based Service training series
The science behind Trust-Based Service is irrefutable. When customers believe you care about them, that you are good at what you do and that you have integrity, you create customer loyalty. This course sets the stage for the new and vastly improved approach to customer service.
Create first impressions of trust with every customer
Connect with Customers - Every. Time. is the first course in the series, and introduces ground-breading insights into the three components of customer trust: Caring, Competence and Integrity. You will learn how to create a first impression of trust with every customer, and how to build from there.
Assessments and powerful exercises with AHA! moments
This course has dynamic (and fun) interactive exercises that demonstrate how quickly customers judge you, and how to ensure the outcome is always positive. You will also take Belding's Trust-Based-Service self assessment to help identify practices which will help you succeed.
Skills you can use right away - from Shaun Belding
Every skill, practice and mindset you will learn is solid - backed by evidence and years of research. The course was designed - and being delivered by - global expert and author, Shaun Belding.
Take this course first
The skills introduced in this course provide the foundation for the other two courses in this learning series. We strongly recommend that you take it first.
Training Topics:
The absolute core of trust-based customer service
- The common elements in all outstanding experiences (and missing in all poor experiences)
- The three components of trust in customer service
- A look at personal customer experiences through a customer’s eye
What outstanding customer service looks like
- Dissecting a real outstanding experience
- The surprising number of skills it takes to be outstanding
First impressions and how customers judge us
- How quickly customers actually begin judging us
- The scary reality of how customers read our body language
The fastest way to win customers over
- Three simple actions that create strong connections
- The common mindset that thwarts success
After the course:
- Four weeks of email reinforcement and self-assessments
- A certificate of completion from Belding Training
Have questions? Contact Belding Training directly at support@beldingtraining.com
Who Should Attend?
People in:
- Customer facing roles (In-person, telephone and digital)
- Technical support
- Managers, Supervisors, Leads
- Sales
- All experience levels
- All industries
Group Rates and Volume Discounts
If you are looking to book three or more people in a program, or would like to purchase a block of seats to use over the course of a year, contact Belding Training at booking@beldingtraining.com or 1-613-836-3559 to learn about our volume pricing.
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