Workshop: Leading with Customer Focus

This interactive workshop is designed for leaders who want to drive business growth, improve customer satisfaction, and boost team performance by putting customers at the center of decision-making. Participants will learn to align teams around customer needs, break down silos, and create a shared vision for customer success—ultimately leading to higher retention, increased customer loyalty, and more effective cross-functional collaboration. By the end of the session, leaders will leave with practical tools to connect their leadership vision to real customer outcomes, reduce friction in customer journeys, and deliver exceptional customer experiences that drive long-term business success.

Program Topics

• Introduction to Customer-Focused Leadership
• Building Customer-Centric Leadership Skills
• Strategic Thinking for Customer Success
• Aligning Teams for Impact

Virtual Format

This training will be held online on Zoom, which you can easily join from your home network—no corporate VPN required. To enhance the experience, we’ll also be using Miro, a collaborative virtual whiteboard, to make the session more interactive and engaging.

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Design Thinking for Complex Environments | Nilufer Erdebil | TEDxOttawa

Check out Nilufer Erdebil's inspiring TEDxOttawa talk to dive into the world of innovative problem-solving. #DesignThinking #Innovation

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