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Contact the event organizer

Eventbrite LogoUpdated by Antwonne D

Categories: Attending an Event, During & After Your Event

If you have questions about an event, see if the information you need is on the event listing. If it’s not and you have a ticket already, go to "Tickets" in your Eventbrite account. Then select your order, and click “Contact the organizer”. If you don’t have a ticket, go to the event listing and click "Contact". Eventbrite can't answer questions about an event on the organizer's behalf.

<h2 id="01">If you already have your ticket:</h2> <p>If you registered for a ticket and see it in your Eventbrite account, follow these steps:</p> <h3 id="01-1">1. See what you can do on your own.</h3> <p>Eventbrite is a self-service platform, which means third party organizers create and manage their own events. However, depending on what you need, you may be able to solve the problem in your Eventbrite account.</p> <ul><li><a href="https://www.eventbrite.ca/support/articleredirect?anum=4092" target="_blank">Update your order</a> — Update the information on your order (not available for all events).</li><li><a href="https://www.eventbrite.ca/support/articleredirect?anum=3207" target="_blank">Request a refund</a> — Send a refund request to the organizer using Eventbrite&#39;s refund request form (if enabled).</li><li><a href="https://www.eventbrite.ca/support/articleredirect?anum=41731" target="_blank">Join an online event</a> — If the organizer set up an online event page, you can join the online meeting or webinar there.</li></ul> <p>For questions about the event, you&#39;ll need to contact the organizer.</p> <h3 id="01-2">2. Log in and go to &quot;Tickets&quot;.</h3> <h3 id="01-3">3. Select your order.</h3> <h3 id="01-4">4. Click &quot;Contact the organizer&quot;.</h3> <p>You&#39;ll see a window appear in your browser. Review the options available. If none of them help you, click the <b>Contact the organizer</b> link.</p> <h3 id="01-5">5. Fill out the form and click &quot;Continue&quot;.</h3> <p>Once you click &quot;Continue&quot;, you&#39;ll have one more chance to review your information. After confirming it&#39;s correct, click <b>Submit request</b>.</p> <h2 id="02">If you don&#39;t have a ticket:</h2> <p>If you can&#39;t find your ticket or have a question before registering, follow these steps:</p> <h3 id="02-1">1. Go to the event page.</h3> <p>To find the event, use Eventbrite&#39;s search function. If you&#39;re unable to find the event, it may be private or deleted. <a href="https://www.eventbrite.ca/support/articleredirect?anum=3321" target="_blank">Learn more about finding events on Eventbrite</a>.</p> <h3 id="02-2">2. Click &quot;Contact&quot;, then &quot;Contact the organizer&quot;.</h3> <p>You&#39;ll see a window appear in your browser. Review the options available. If none of them help you, click the <b>Contact the organizer</b> link.</p> <h3 id="02-3">3. Fill out the form and click &quot;Continue&quot;.</h3> <p>Once you click &quot;Continue&quot;, you&#39;ll have one more chance to review your information. After confirming it&#39;s correct, click <b>Submit request</b>.</p>

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