Active listening is a valuable skill – both professionally and personally. Active listening requires us to be present, focused and concentrating fully. It challenges us to listen, with all our senses, to the facts and feelings shared with us; and to explore what may lie behind them. Listening more effectively – and having a true understanding of a situation or need – helps us to provide appropriate and effective support.
At the end of this course attendees will be able to:
- Explore what active listening looks like in practice.
- Develop your range of open questions to explore facts and feelings.
- React with empathy through your words and tone of voice.
- Ask effective clarifying questions to ensure shared understanding.
- End conversations effectively and sensitively.
Additional information:
Course resources:
Digital platform:
Pre-course information:
- Strong internet connection to enable you to interact in this format
- Access to a quiet area
- Ideally access to headsets with a microphone to exclude external noise interruption
Joining instructions will be sent to you prior to the start of your course.
FAQs
How can I contact the organiser with any questions?
For urgent enquiries on the day call 0208 394 8349
What's the refund policy?
Refunds are available for cancellations 30 days prior to the event.
