Course Description
Conflict is one of the most frequent, yet challenging forms of social interaction. It taps into our values, beliefs, attitudes, perceptions, judgments and emotions and is greatly influenced by the skills and aptitudes of the individuals involved. Even after the immediate conflict has ended, the outcome and the manner in which it came about linger on. If a mutually satisfactory resolution was reached, the relationship will likely be strengthened. If the outcome is perceived to be unfair to either party, however, the result often ranges from mutual avoidance to anger, fear or even retaliation.
With the proper use of collaborative conflict resolution, parties retain the greatest control over the process and outcome of their conflict, while maximizing the opportunity for strengthened future interactions and relationships.
This 45 minute interactive webinar presents an overview of the concepts and skills of collaborative conflict resolution. You will delve into the factors that lead to conflict escalation and those that can de-escalate conflict. You will have opportunities to identify and practice the attitudes and behaviours that lead to positive outcomes in conflict situations.
Text & Resource Materials
The Zoom link will be provided prior to the webinar. Any course manuals or course material will be provided to you prior to or during the webinar.
Instructors
Debbie Craig, Director of Labour Relations, BCPSEA
Debbie is a seasoned practitioner with 20 plus years of experience in the field of human resources and labour relations. Debbie has worked for crown corporations and various public sector environments. Debbie worked for many years with the City of Vancouver in various HR and LR roles, including working as the Director of Labour Relations. Debbie joined the Education Sector in 2007 as the Director of Labour Relations for the Surrey School District . Debbie spent 7 years in her role with Surrey Schools overseeing the correct interpretation/application of several collective agreements, grievance and arbitration work, investigating allegations of employee misconduct and harassment, as well as participating in collective bargaining processes. Debbie joined BCPSEA in April of 2017 as Director of Labour Relations providing advice and support to several member school districts as well as overseeing BCPSEA's Learning Series. Debbie has a degree in liberal arts and in business from Simon Fraser University.
Questions
If you have any questions, please contact Donna Verones at 604.730.4501 or donnav@bcpsea.bc.ca