Updated by Devin W
Category: Managing orders
Here's how you do it:
Use "Add Attendees" to offer complimentary tickets or manually record an order. Fees aren’t charged on manual orders, but you’ll need to collect payment directly from the attendee, outside of Eventbrite. To get started, go to your Event Dashboard. Then select "Add Attendees" (under "Manage Attendees").
<h2 id="01">Before you start</h2>
<p>☑️ Manually adding attendees won’t process credit or debit cards. If the attendee is paying with a credit or debit card, <a href="https://www.eventbrite.ca/support/articleredirect?anum=5782" target="_blank">sell the ticket through the organizer app</a>.</p>
<p>☑️ For reserved seating events, attendees will be assigned the best available seat. If you need to create orders for specific seats, <a href="https://www.eventbrite.ca/support/articleredirect?anum=9933" target="_blank">follow these steps instead</a>.</p>
<h2 id="02">1. Go to your Event Dashboard.</h2>
<p>Go to <b>Manage events</b> in your account. Then select your event.</p>
<h2 id="03">2. Go to "Add Attendees" (under “Manage Attendees”).</h2>
<p>If your event schedule has multiple dates and times, choose a date in the "Occurrences" dropdown.</p>
<h2 id="04">3. Choose the order type.</h2>
<p>Use the drop-down menu to choose how you want to record this order. <b>Complimentary</b> and <b>No payment necessary</b> orders will be considered free orders. Other payment types let you record how much the attendee paid you.</p>
<h2 id="05">4. Enter the number of tickets per ticket type under “Quantity”.</h2>
<h2 id="06">5. Review "Amount Paid" and "Total Paid".</h2>
<p>The <b>Amount Paid</b> and <b>Total Paid</b> fields show the ticket price multiplied by quantity. Edit the result if you need to make adjustments.</p>
<p>Use this to record how much the attendee paid for this order. Collect any payment directly from the attendee, outside of Eventbrite.</p>
<h2 id="07">6. Select “Continue”.</h2>
<h2 id="08">7. Fill out the order form.</h2>
<p>Enter the attendee’s information. The attendee will receive a confirmation email for the order. Uncheck <b>Send a confirmation email to the attendees</b> to turn this off.</p>
<h2 id="09">8. Select “Register” or “Place order”.</h2>
<h2 id="10">Related articles</h2>
<ul><li>If you need to change the information you collect, <a href="https://www.eventbrite.ca/support/articleredirect?anum=3262" target="_blank">update your order form</a>.</li><li>View your <a href="https://www.eventbrite.ca/support/articleredirect?anum=3505" target="_blank">attendee summary report</a> to see all attendee data.</li><li>If you need to make changes to the order, <a href="https://www.eventbrite.ca/support/articleredirect?anum=27564" target="_blank">edit the order information</a>.</li></ul>
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