Leadership for Customer Service Results

Fort McMurray Wood Buffalo EDT

Leverage strategic leadership to create a customer-centered culture and influence employee behaviour.

Doug Barnes Cabin

Hospitality Connections Program

This four-session series will set you up for customer service success in 2025. Each session will help drive customer service with skills and strategies. We're working to grow customer service in Fort McMurray Wood Buffalo - and we've got a spot for you!

Strategies for leaders to empower and drive customer service success.This one-day training is designed for leaders to inspire their teams and drive excellence in customer service. By focusing on strategic leadership practices and behavioural science, participants will identify the customer-centered culture they want to create, learn how to influence employee behaviour, and lead by example to accomplish their desired results and outcomes.By the end of this workshop, leaders will be equipped with the strategies and insights needed to foster an empowered, customer-focused team, ready to deliver exceptional service. <h3>Topics to be covered in Day 2</h3><ol><li>Defining the Role of Leadership in Customer Service.</li><li>Understanding Your Why and What Motivates You to Lead.</li><li>Understanding Your People and What Motivates Their Behaviours.</li><li>Defining a Customer-Centered Culture.</li><li>Communicating Your Vision to Your Team.</li><li>Setting Clear Expectations.</li><li>Identifying What is Working and How to Leverage.</li><li>Identifying Obstacles Preventing Success.</li><li>Ensuring All Skills and Tools Available Employee Success.</li><li>Creating a Feedback-Friendly Culture.</li><li>Understanding the Consequences Influencing Employee Behaviors.</li><li>Leading by Example.</li><li>Performance Tracking, Goal Setting and Measurement.</li></ol>

<h3>Sherry MacEachern | Joyful Roots Coaching </h3>Fort McMurray Wood Buffalo Economic Development &amp; Tourism is proud to feature Sherry MacEachern of Joyful Roots Coaching to lead the Hospitality Connections Program.Sherry is a longtime resident and business owner in Fort McMurray, with a background in executive coaching, training, leadership development, customer service, and business management.She is passionate about providing personal and professional development to help individuals and organizations reach their fullest potential and accomplish exceptional levels of success.Sherry is excited to deliver customer service training to support local business, promote economic growth and development, and reduce the need to travel outside our region for products and services that can be sourced locally.

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