UX Research

UX Research

Gain integral knowledge about customer and user experience research, the reasons to conduct it, and when to do it.

By Akendi Inc.

Select date and time

Tuesday, June 4 · 9am - 4:30pm EDT

Location

AKENDI

60 Spadina Avenue #Suite 100 Toronto, ON M5V 2H8 Canada

Refund Policy

Contact the organizer to request a refund.
Eventbrite's fee is nonrefundable.

Agenda

Introduction

Get an introduction into customer and user experience research, learn the reasons to conduct customer and user research, and when to do what kinds of research.

Requirements Gathering Techniques

Understand the difference between Business strategy vs. Experience strategy, and learn about various experience research methods.

User Experience Research Integration

Learn research methods for task analysis, journey mapping and usability testing, how to select the right user experience research methods, and how to plan for user experience research.

Communicate Your Findings

Uncover the art of developing user personas, usage scenarios and user stories to create a shared understanding.

About this event

  • 7 hours 30 minutes

Arm yourself with a robust research toolkit that will help you uncover deep behavioural insights on user needs and motivations. Gain the necessary techniques to guide and positively impact the user experience of your mobile, web, or digital product designs.


What you will learn

  • Customer and user experience research techniques
  • Guidelines for creating an effective research approach
  • Methods for collecting user and customer experience requirements
  • How to focus research to guide experience design and development efforts
  • Methods for planning effective research projects
  • Hands-on experience utilizing UX research techniques


Who should attend

Our courses are appropriate for anyone working in the creation of digital products who wants to learn about the process, tools and techniques to create successful user experiences. We assume little awareness of the user experience or usability field. Recommended for business analysts, graphic designers, interaction designers, UI/UX designers, product designers and anyone looking to expand or update their skills.


Details

  • 1-day courses run from 9:00am - 4:30pm (Eastern Standard Time)
  • Course will have a one-hour lunch break
  • Choose from In-person or Live Online


Course Materials

In-person:
Participants receive a printed course booklet. A laptop is not required for this course.

Live Online:
Access to our Learning Management System


Certification

UX Research is a course within the following streams if finished within two years of the initial course:

  • User Experience Designer Certification
  • User Experience Researcher Certification


Learn more about our upcoming courses on our website: www.akendi.com/ux-training

Frequently asked questions

Is this training right for me?

We assume little experience in the user experience field. The courses are appropriate for anyone working in the creation of digital products who wants to learn about the process, tools and techniques to create successful user experiences. The courses are not focussed on how to use specific software.

You say you offer Live Online training, what does that mean?

Training sessions indicated as Live Online are taught online by Akendi instructors leading and interacting with you in real time via video, interactive exercises, and collaboration software. What you would need is a computer setup with high speed internet, webcam, and a modern browser.

Do I have to take all the courses in one week? OR can I spread them out?

Courses can be taken one at a time over a two-year period. However, by registering for the full week you can pay for the certification, which works out to less than the individual courses when added up.

What are the prerequisites?

There are no specific prerequisites for the courses.

Where are your self-paced courses?

We are currently developing self-paced versions of our courses. If you would like to be notified when they become available, please send us an email: training@akendi.com

If English is not my native language, do you require a TOEFL, IELTS or GRE score to attend?

Though English language test scores are not required for any of our courses, the course content revolves around abstract concepts and requires a firm grasp of the English language. We recommend a fairly high English language proficiency (TOEFL 80-90 score, IELTS 5.0-6.0 points, TOEIC 785-944 points)

Is there a cut-off date to register?

Registration will stay open until the start of training or a maximum number of students have been reached.

Do I have to complete the courses within a certain timeframe?

Most participants complete the certification within a one-week intensive program, however, if you are completing certification through individual courses you have two years to complete. If more time is required, you may request an extension by emailing: training@akendi.com

Tags

Organized by

Akendi Inc.
About Akendi

We are a collective of experience strategy and design leaders who are leading digital and service transformations across the globe while teaching and mentoring the next generation of experts.

We're pleased to offer new sessions in our Akendi UX Training. Learn from practitioners through our workshops, certification programs and custom in-house training. Our CXD and CXR certifications build on our experience over the last 15+ years of teaching UX, making up-skilling easier than ever.

Visit our website to learn more about what we have to offer!

CA$785.35