Question 1

Refund Policy

Accepted Answer

No Refunds •  We are unable to offer a refund for tickets. We try our best to release event details weeks in advance to allow guests the opportunity to organize and attend. • We have a “No Refund” policy.

Question 2

Purchased Ticket But Cannot Attend

Accepted Answer

The best option is to exchange your ticket with a friend or guest looking to attend the event. The ticket does not need to be name specific. The ticket is fine, as long as the barcode scans-in. • We apologize for any inconvenience and hope you can still attend.

Question 3

Bottle Service Admission

Accepted Answer

Bottle Service tickets are $30.00 (cheapest admission ticket). •  Groups reserving Bottle Service will receive a 'Promo Code’. This promo code will unlock the tickets on the ticketing event page, and will be available up until the event, even if General Admission sells out.

Question 4

Identification & Entry

Accepted Answer

All events are 19+ age of entry. • Government photo ID is required for entry. • Venue security has the right to refuse entry to anyone (ex. identification, intoxication, dress code, etc).

NEW YEARS EVE 2026 @ The Liberty Grand Entertainment Complex Toronto