Question 1

Refund Policy

Accepted Answer

• No Refunds
 • We are unable to offer a refund for tickets. We try our best to release event details weeks in advance to allow guests the opportunity to organize and attend. 
 • We have a “No Refund” policy

Question 2

Purchased Ticket But Cannot Attend

Accepted Answer

• The best option is to exchange your ticket with a friend or guest looking to attend the event. The ticket does not need to be name specific. The ticket is fine, as long as the barcode scans-in.
• We apologize for any inconvenience and hope you can still attend

Question 3

Bottle Service Admission

Accepted Answer

• Bottle Service tickets are $25.00 (cheapest admission ticket).
• Groups reserving Bottle Service will receive a 'Promo Code’. This key code will unlock the tickets on the ticketing event page, and will be available up until the event, even if General Admission sells out.

Question 4

Identification & Entry

Accepted Answer

• All events are 19+ age of entry.
• Government photo ID is required for entry.
• Venue security has the right to refuse entry to anyone (ex. identification, intoxication, dress code, etc).

Question 5

NYE Countdown to Midnight

Accepted Answer

New Year's Eve 2026? at Deer Lady Toronto - 1 incredible party. The best entertainment in Toronto? - Celebrate by ringing in the New Year with us? Doors open at 9:00PM, Countdown begins at 11:30PM, and the Party goes until 3AM?  Featuring Champagne Toast at Midnight? & Confetti Showers?

New Year's Eve 2026 Grand Gala Toronto @ Deer Lady on King Street

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New Year's Eve 2026 Grand Gala Toronto @ Deer Lady on King Street

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