Trauma-Informed Culturally Inclusive Service Delivery

The workshop is specifically designed for any professional who engages with people in their work, front line work and customer service.

The workshop is specifically designed for any professional who engages with people in their work, front line work, customer service, supervisors, managers, or works in a team or with teams. It will engage participants with key concepts in simple relatable language with focus on trauma, equity, inclusion and applicable tools.

If you want to deepen the way you engage clients and strengthen inclusive, responsive service, this training is built for you.

Selection of Topics Discussed During the Workshop:

The topics covered in the workshop focus on understanding human experiences through an intersectional lens to create experiences that are trauma informed and inclusive.

What You Will Learn:

• Under the concept of Trauma
• Explore the concept of Culture, Equity & Inclusion
• Learn tangible tools to engage in trauma informed inclusive service delivery
• Recognize traumas impact, build safer, inclusive environments & apply trauma-informed practices.

Using simple, relatable language and interactive learning, you will explore:

• The concept of trauma
• Examine Culture, Equity & Inclusion
• Learn tangible tools to support trauma-informed, inclusive service delivery.

You’ll leave with practical strategies you can apply immediately to help the people you serve feel safer, more understood, and better supported.

The result? Stronger relationships, enhanced productivity, improved client satisfaction, and increased access to your services.

Date and time:

Saturday September 12th, 2026, 9 AM to 12:30 PM MST

Location:

Online via Zoom