“Fine Pairings” Enhancing the Customer Experience Beyond Food & Drink
Join Invest Whitby for an evening of learning and networking focused on elevating the customer experience across sectors.
Chris Gillis, Manager of Applied Research Business Development at the Durham College Centre for Craft Beverage Innovation, will lead a talk on “Fine Pairings”—exploring how businesses can think beyond traditional food and drink pairings to enhance the overall customer experience.
The session will explore topics such as:
- Pairing products with environment, service, storytelling, and design
- Creating memorable, multi‑sensory customer experiences
- Applying experiential concepts across retail, hospitality, wellness, and service‑based businesses
The presentation will be followed by networking, providing an opportunity for attendees to connect and discuss how these concepts can be applied within their own businesses.
Join Invest Whitby for an evening of learning and networking focused on elevating the customer experience across sectors.
Chris Gillis, Manager of Applied Research Business Development at the Durham College Centre for Craft Beverage Innovation, will lead a talk on “Fine Pairings”—exploring how businesses can think beyond traditional food and drink pairings to enhance the overall customer experience.
The session will explore topics such as:
- Pairing products with environment, service, storytelling, and design
- Creating memorable, multi‑sensory customer experiences
- Applying experiential concepts across retail, hospitality, wellness, and service‑based businesses
The presentation will be followed by networking, providing an opportunity for attendees to connect and discuss how these concepts can be applied within their own businesses.
Good to know
Highlights
- 3 hours
- In person
Location
244 Brock St S
244 Brock Street South
Whitby, ON L1N 4K1
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