Question 1

Who needs tickets?

Accepted Answer

All guests need tickets. Children aged 2 and under do not require tickets if they’re seated in the lap of an adult.

Graduands do not need tickets, but they must confirm their attendance by following the steps listed on the Graduation Checklist for undergraduate degrees or graduate degrees.

Question 2

Who can claim tickets?

Accepted Answer

Only graduands can claim tickets in round 1 and 2. Graduands and general public can claim tickets in round 3.

Question 3

How much do tickets cost?

Accepted Answer

Tickets are free.

Question 4

When are tickets available?

Accepted Answer

All times are in Pacific Time (PT).
Round 1:
Friday, May 22 at 8:00 a.m. – Wednesday, May 27 at 11:59 p.m.
Round 2:
Friday, May 29 at 8:00 a.m. – Wednesday, June 3 at 11:59 p.m.
Round 3:
Friday, June 5 at 8:00 a.m. – 3.5 hours before the start of the ceremony.

Question 5

How many tickets are available per graduand?

Accepted Answer

Ticket limits vary by ceremony and for each round, it depends entirely on inventory.  There will be up to three rounds, if enough tickets are available. Please see the below sections on each round.

Question 6

How many tickets are available in Round 1?

Accepted Answer

Graduands can typically claim 2–3 guest tickets, depending on the number of graduands in their ceremony.

If a graduand misses the Round 1 deadline, we cannot guarantee that tickets will still be available in Round 2. To avoid disappointment, tickets should be claimed on Eventbrite during Round 1.

Question 7

How many tickets are available in Round 2?

Accepted Answer

After the Round 1 deadline, any remaining tickets are moved into the extra ticket inventory. These tickets are released—if available—during Round 2.

The ticket limit varies by ceremony and may range from 0–3 tickets per graduand.

Question 8

How many tickets are available in Round 3?

Accepted Answer

Any remaining tickets for each ceremony are released on a first‑come, first‑served basis until sold out.

Question 9

How are tickets claimed?

Accepted Answer

Tickets are claimed through Eventbrite. Each ceremony has its own Eventbrite event page.

Question 10

Are access codes for Eventbrite needed?

Accepted Answer

Yes, for Rounds 1 and 2 only. Round 3 does not use access codes.
Information about access codes will be sent by SFU Student Services (reginfo@sfu.ca) as “Important information to prepare for your attendance.” June ceremonies, this email is sent late May; October ceremonies, it is sent mid-September.

Question 11

Why is my access code showing as invalid?

Accepted Answer

Your code will appear invalid if: You try to use it before the ticket round has opened or you’ve already used the code to check out with your tickets (codes are single‑use).  Your code will automatically become valid once the corresponding ticket round begins.

Question 12

I’m attending more than one ceremony. How do I claim tickets?

Accepted Answer

If you are graduating with degrees from multiple faculties and plan to attend multiple ceremonies, you may need help with your access codes. If your codes do not work, email convo_tix@sfu.ca for support.
Each ceremony has its own Eventbrite page. Tickets for each ceremony must by claimed separately.

Question 13

Need to cancel tickets?

Accepted Answer

If your guests can no longer attend and the tickets will not be used, email convo_tix@sfu.ca so we can cancel the tickets and make them available for other graduands.

Question 14

How do guests receive their tickets?

Accepted Answer

Graduands must ensure guests receive their tickets before the ceremony. There is no on-site ticket collection, so all guests must arrive with their tickets already downloaded or printed.

Question 15

What happens if I entered my guests’ email addresses when claiming tickets?

Accepted Answer

If you provided a guest’s email address for each attendee each guest will receive an email from Eventbrite with a link to “claim your order”. Guests must log in (or create an Eventbrite account) using the same email address you submitted. Once logged in, they can access and download their ticket(s).

Question 16

What happens if I entered my own email address for all tickets?

Accepted Answer

You will receive an Eventbrite email with a link to “go to my tickets". Log in or create an Eventbrite account using that same email. Download the tickets then share each ticket with your guests. Note: If you claimed multiple tickets, they will appear in one PDF document.

Question 17

What is the best way to download and share tickets?

Accepted Answer

Using a web browser is best, not the Eventbrite mobile app. The web browser allows you to download shareable PDF tickets electronically or printed. PDF tickets include important event information for your guests. App tickets cannot be printed, are harder to share, and do not contain event details.

Ceremony H - SFU Convocation June 2026

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SFU Convocation Mall

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