Coaching for Performance - Public Workshop

CSPN helps individuals and organizations achieve their business goals and set new standards through professional development, customized solutions and a powerful, expert network.Our highly engaging and industry recognized customer service and leadership and designation training programs help individuals and organizations drive customer and employee engagement levels leading to personal achievement and business success.Offering public workshops and customized on-site solutions, our team of customer service experts and dynamic facilitators work with you to identify your needs, address your challenges and guide you to out-shine your competition by delivering consistent world class customer service.CSPN offers public workshops, call centre assessments and customized solutions throughout Canada, Southern Ontario, and in the GTA including Toronto, Mississauga and York Region. CSPN is a government approved Canada-Ontario Job Grant training provider.

Customer Service Professionals Network (CSPN)

Most organizations would say that their company has a “coaching culture” and that the number one priority of its team leaders is to coach. However, studies show that number of centres where this is a reality is very low. It comes as no surprise that those centres which do have a real coaching culture have the lowest attrition, the most motivated staff and the best at satisfying the demands of their customers. Staff job descriptions almost always include the fact that they do coaching. However, upon further probing, we consistently discover that the quality and quantity of coaching are inadequate for producing the results that would be expected from an effective coaching program. 
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Customer Service Professionals Network

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Coaching for Performance - Public Workshop

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Coaching for Performance - Public Workshop

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