Complex Root Cause Analysis - Thinking Beyond Symptoms to Systemic Causes

Learn Root Cause Analysis to eliminate recurring problems using proven tools and real-world case studies in this hands-on workshop.

Overview

Most organizations are very good at fixing symptoms—but struggle to eliminate the true root causes of recurring problems.

This half-day, instructor-led workshop is designed to build strong problem-solving capability by teaching a structured, end-to-end Root Cause Analysis (RCA) approach, grounded in real-world manufacturing case studies. Participants will learn how to move beyond quick fixes and opinions by applying logical thinking, data, and proven problem-solving methods such as 5 Whys, A3 problem solving, SIPOC, and Fishbone analysis.

The course emphasizes systems thinking—helping participants understand how people, process, materials, equipment, and environment interact to create problems. Through guided exercises and realistic mock-up cases, participants will practice each step of the RCA journey from problem definition to sustainable control.

Details

• Date: March 21, 2026
• Time: 8:30 AM - 12:00 PM ET
• OACETT Member Cost: $80 plus HST + fees
• Non-Member Cost: $90 plus HST + fees
• CPD Category: Active

What You Will Learn

Foundations of Root Cause Analysis

• What Root Cause Analysis really is (and what it is not)
• Why fixing symptoms leads to recurring problems
• When and how to use different RCA tools

Learning Outcomes

By the end of this session, you will:

• Clearly understand how to structure problem solving
• Stop recurring issues at the source
• Apply RCA tools with confidence and discipline
• Improve solution effectiveness and sustainability

• • Strengthen your organization’s problem-solving culture

About the Instructor

C.J. Bawa is a PMP®, ACP®, Lean Six Sigma Black Belt, and Certified Change Agent with over 30 years of global experience in operations, project management, and continuous improvement.

As Founder of QCDMS Consultants and an Authorized Trainer for PMI® and ASQ®, C.J. has trained and coached 15,000+ professionals worldwide, helping organizations deliver over $1 billion in measurable business improvements across manufacturing, healthcare, energy, public service, and regulated industries.

Cancellation Clause

Cancellation by course participant:

A full refund will be provided to registrants who provide a minimum of two(2) business days cancellation notice prior to the start of the course. The course participant will also have the option of transferring their ticket to a different course start date, depending on availability.

Cancellation by Instructor:

Decisions on course cancellations will be made prior to the course start date, early registration is recommended. If you register for a course that is canceled by the instructor, you will receive a full refund.