Conflict Resolution & Management - Virtual Workshop

CSPN helps individuals and organizations achieve their business goals and set new standards through professional development, customized solutions and a powerful, expert network.Our highly engaging and industry recognized customer service and leadership and designation training programs help individuals and organizations drive customer and employee engagement levels leading to personal achievement and business success.Offering public training sessions and customized on-site solutions, our team of customer service experts and dynamic facilitators work with you to identify your needs, address your challenges and guide you to out-shine your competition by delivering consistent world class customer service.CSPN offers public workshops, call centre assessments and customized solutions throughout Canada, Southern Ontario, and in the GTA including Toronto, Mississauga and York Region. CSPN is a government approved Canada-Ontario Job Grant training provider.

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Conflict hurts organizations in many ways, some very obvious and some hidden – and perhaps even more damaging.

Conflict hurts organizations in many ways, some very obvious and some hidden – and perhaps even more damaging. With tight deadlines, limited resources, high expectations and differing personalities, it’s easy for the members of a group or team to get caught up in conflict. But, for most groups, conflict is both preventable and resolvable.
Yet many work-related groups operate with unresolved conflicts simmering beneath the surface. Even if such conflicts never come to the surface, they can still drain a group’s brilliance, creativity, productivity, and morale. A lack of harmony has many costs, whether we recognize them or not.

This program is designed to assist professionals with understanding conflict, recognizing what causes conflict and how to prevent or resolve it when it happens. The goal of this program is to enhance your opportunities to effectively negotiate solutions to the conflicts you confront in your work.

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Conflict Resolution & Management - Virtual Workshop

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Conflict Resolution & Management - Virtual Workshop

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