Question 1

What is the refund policy?

Accepted Answer

You  are eligible to request a refund up to 7 days before the event.

Question 2

Is this course suitable for beginners?

Accepted Answer

Yes, it provides foundational customer service knowledge and skills.

Question 3

Are complaint-handling techniques covered?

Accepted Answer

Yes, handling difficult situations and complaints is included.

Question 4

Does the course focus on communication skills?

Accepted Answer

Yes, verbal, vocal, and best practice communication techniques are covered.

Question 5

Will empathy and rapport building be discussed?

Accepted Answer

Yes, demonstrating empathy and building rapport are key topics.

Question 6

Is this training practical?

Accepted Answer

Yes, it includes practical techniques and real-world applications.

Question 7

How long is the program?

Accepted Answer

The duration is 1 Day.

Question 8

Will this help improve customer loyalty?

Accepted Answer

Yes, it includes techniques to create loyalty and exceed expectations.

Question 9

Are there any prerequisites?

Accepted Answer

No formal prerequisites are required.

Question 10

Is this suitable for experienced professionals?

Accepted Answer

Yes, it reinforces and enhances existing customer service skills.

Question 11

Will it help improve customer retention?

Accepted Answer

Yes, the course supports customer retention and acquisition goals.

Question 12

Is a certificate provided?

Accepted Answer

Yes, a course completion certificate is provided after training.

Question 13

Can this benefit entire customer-facing teams?

Accepted Answer

Yes, it is valuable for all customer-facing roles.

Customer Service Essentials – 1-Day Interactive Workshop Brampton

Good to know

Location

Regus ON, Brampton - Brampton County Court

How do you want to get there?

Agenda

Module 1 : Assessing your attitude to customer service

Module 2 : Practicing verbal and vocal skills

Module 3 : Handling customer complaints and difficult situations

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