integratedITSM Essentials August 19/20

While many methods may be employed to achieve this we break things down by people process and technology to determine a personalized strategy that right for your team and business. At the end of the journey we ensure that we haven’t simple shown you the way but given you the tools needed to be able to take your service delivery to the next level.

Blackfriar Consulting

Public Instructor-Led Live Online training for integratedITSM Essentials Training

This certification provides IT professionals with the essential knowledge required to understand how integratedITSM is a key part of the holistic integrated IT service management as a quality system, as well as being crucial to ensuring IT services are provisioned and support high standards of effectiveness, availability, and reliability – and produce results.The two-day certification is focused on two primary areas: the importance of an ‘integrated’ IT service management approach and the enabling functions, processes, and resources needed to support the operation of, as well as underpin nine essential IT service management processes.The core IT service management processes included in the curriculum are:1. IT business relationship management2. Service level management3. IT Asset management4. Configuration management5. Incident management6. Request management7. Problem management8. Change management9. Release and Deployment management Upon successful completion of the course, attendees will understand:A big picture view of the integratedITSM™ System and the concept of ‘systems thinking’How integratedITSM™ enables business valueThe meaning of ‘process management’ and the components of inputs, throughputs/activities, outputs, and metrics, as well as key integrationsA real-world view of the 9 building blocks of every process and how to apply them to each of these specific processes: business relationship management, service level management, IT asset management, configuration management, incident management, problem management, request management, change management, and release and deployment management. WHO THIS COURSE IS FORThis certification is suitable for anyone working in IT or in roles that interact with IT. The knowledge gained from this certification enables recognition of international terms and concepts used by supplier organizations including ITSM software services providers. Additionally, candidates whose organizations are seeking ISO/IEC 20000 certification will find this certification a compatible and valuable introduction to the standard.

integratedITSM Essentials August 19/20

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integratedITSM Essentials August 19/20

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