Ouch...Chargeback Insights

Canadian MSB Association (CMSBA) is a not-for-profit organization representing the interests of Money Services Businesses (MSBs) in Canada. Our mission is to provide a channel for organizations governed by payment compliance regulations in Canada. Our members share a common vision for developing, evaluating and disseminating information that promotes payment compliance with regulations affecting Canadian organizations in the money services industry.Association canadienne des ESM (CMSBA) est un organisme à but non lucratif représentant les intérêts desentreprises de services monétaires (ESM) au Canada. Notre mission est de fournir un canal aux organisations régies par la réglementation en matière de conformité des paiements au Canada. Nos membres partagent une vision commune pour développer, évaluer et diffuser les informations favorisant la conformité des paiements en ce qui concerne les réglementations touchant les organisations canadiennes du secteur des services monétaires.

Canadian MSB Association (CMSBA)

In this presentation, we will look at what a chargeback is,  what are the reasons for them occurring, and how best to deal with them.

Chargebacks are a complicated matter when they happen nowadays given that there has been a liability shift from the merchant to the issues in most cases due to use of 3D Secure, EMN, TAP and PIN, as well as things like Interac e-transfers, Pre-authroized Debit, and wallet providers. This shift still hasn’t stopped most banks, credit unions, and others involved in the chargeback process from dealing with Money Service Businesses, Payment Services Providers, and Crypto companies very differently than traditional merchants. In some cases, very punitively. In this presentation, we will look at what a chargeback is, the reasons for chargeback occurring, and how best to deal with them not only when they happen, but what steps to take to prevent them from happening in the first place, where possible.All participants will receive a certificate of attendance and access to the recording.

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Ouch...Chargeback Insights

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Ouch...Chargeback Insights

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