Professional Communication Workshop: Knowledge Bases

The Society for Technical Communication (STC) is an organization with chapters all over the world — including one in Southwestern Ontario. STC members include writers, editors, illustrators, translators, educators, and multimedia specialists in fields such as engineering, software, medicine, science, insurance, and academia.The STC Southwestern Ontario Chapter offers many professional development opportunities (education evenings, webinars, and workshops), recognizes excellence in technical communication through competitions and student awards, provides access to a job bank, and enables networking opportunities in person and online.

STC Southwestern Ontario Chapter

Sherry McMenemy got her start in tech 20+ years ago, and has spent most of that time leading communications/technology strategies and teams--in a diverse range of roles and departments. As Director, Corporate Knowledge at Volaris Group, she's responsible for digital workplace strategy, leader knowledge development and resources, and corporate communications & collaboration. She loves a good knowledgebase.
About this session:
Sometimes simple tools are the best ones--that's why the humble knowledge base is a still an all-star in the technical communications toolkit. But simple doesn't mean simple to do well. Take a second look at how and when knowledgebase can become powerful business tools.
In this session:
<UL>
<LI>What is a knowledgebase? Is it a thing or a state of being?</LI>
<LI>Discovering purpose and financial drivers.</LI>
<LI>The Top 10 rule.</LI>
<LI>Why you can't know everything.</LI>
<LI>Internal vs external focus.</LI>
<LI>Workshop: Develop a content strategy, including a knowledgebase, to address some critical issues in a business.</LI>
<LI>What's next: things to do in next 90 days.</LI>
</UL>

Professional Communication Workshop: Knowledge Bases

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Professional Communication Workshop: Knowledge Bases

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