Quality Improvement (QI) ‘Knowledge College’

The QI Knowledge College is the first of its kind offering for Ontario public post-secondary institutions and will provide introductory concepts of QI customized for staff.

These sessions will introduce staff to:

1. QI methodology and foundation
2. Key QI concepts using the Model for Improvement (MFI)
3. Opportunities to apply practical tools to improve processes and outcomes of programs and offerings of campus mental health.

Through completion of this series and the accompanying Foundations to Quality Improvement (IDEAS) E-learning Course, participants will become well versed in common language and approach to QI as well as a readiness to participate in and contribute to QI projects and initiatives in their own programs and projects. It is recommended that participants register for the e-learning course in advance of these sessions. Registration is free and reserved for staff in post-secondary institutions in Ontario.

Learning objectives:

The QI ‘Knowledge College’ aims to provide participants with a foundational knowledge of quality improvement including common QI terminology and tools (e.g., 5W2H, Fishbone Diagram, 5 Whys analysis, Pareto principle, change concepts and idea generation tools). Participants will also learn how to develop and test change ideas using a Plan-Do-Study-Act cycle and methods to sustain and spread improvements.

This offering will be delivered over four sessions:

Session 1: Tuesday, April 4th, 2023, 1:00 pm to 2:30 pm ET

Foundations to QI

What are we trying to accomplish?

Participants will learn about the Model for Improvement and learn some useful tools for answering the question “What are we trying to accomplish?”

Participants will understand how QI links to their work in supporting student mental health and well-being.

Session 2: Tuesday, April 11th, 2023, 1:00 pm to 2:30 pm ET

Understanding Your Problem and Establishing Measures

What are we trying to accomplish?

How will we know that change is an improvement?

Participants will learn how to use data to understand their problem and develop an AIM Statement.

Participants will understand what quantitative and qualitative measures they can use to determine if a specific change leads to an improvement.

Session 3: Tuesday, April 18th, 2023, 1:00 pm to 2:30 pm ET

Idea Generation

What changes can we make that will result in improvement?

Participants will understand where ideas for change may come from and how to leverage the experience of others who have successfully improved.

Participants will learn about idea generation tools.

Session 4: Tuesday, April 25th, 2023, 1:00 pm to 2:30 pm ET

Testing Changes

How will we know that change is an improvement?

Plan-Do-Study-Act (PDSA) cycle

The focus of this session will be to cultivate the ‘what can I do by next Tuesday’ for participants.

Participants will understand how to use data to measure the impact of their improvement efforts.

In addition, participants will have an opportunity to brainstorm around ideas and questions they may have.

For access to tools and templates please visit the E-QIP website: https://e-qip.ca/

Please note: To ensure there is enough room for everyone to attend, we may request that organizations have no more than 2 members from their teams register.