Name: SuperHost® Foundations of Service Quality - Online Learning
Start: 2019-03-12
End: 2019-10-01
Location: Online

SuperHost® Foundations of Service Quality - Online Learning

Tourism Richmond is a non-profit, stakeholder-driven destination marketing organization (DMO) promoting Richmond as a destination toleisure travellers,meeting planners,travel media, and organizations that influence travel. We also work closely with travel and tourism industrystakeholdersand municipal officials to enhance and develop new, can’t-miss experiences.VisitRichmondBC.com

Tourism Richmond

We are pleased to announce that we will be offering the <A HREF="https://www.go2hr.ca/training-education/superhost-customer-service-training/foundations-of-service-quality" TARGET="_blank" TITLE="SuperHost® Foundations of Service Quality" DATA-MSYS-CLICKTRACK="0" REL="nofollow noopener noreferrer">SuperHost® Foundations of Service Quality Course </A>in collaboration with <A HREF="https://www.go2hr.ca" TARGET="_blank" TITLE="go2HR." DATA-MSYS-CLICKTRACK="0" REL="nofollow noopener noreferrer">go2HR.</A>
This is an exclusive offer only available to Tourism Richmond stakeholders.
About this Course 
SuperHost Foundations of Service Quality is a comprehensive, practical introduction to the principles of providing a quality service experience. This course is ideal for people who are either entering the workforce for the first time or after a significant break, or are fairly new at working in a front-line, customer-facing role. 
The course will cover:
- Basic customer service, communication and teamwork skills – some of the key 21st century skills - Relationships between service quality, customer experience, and business objectives - The importance of front-line employees in service sector businesses - Expectations from the point of view of customers, employers, and employees - Communication etiquette and best practices - Service recovery techniques - Metrics used to assess customer experience and service quality
This course is to be completed at your own pace. You must have your own computer and access to high speed internet in order to take the course. 
Limited spots available. 
Register your information and Ceri Chong, industry development manager, will reach out to you for next steps.

SuperHost® Foundations of Service Quality - Online Learning

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SuperHost® Foundations of Service Quality - Online Learning

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