The Workforce Utilization Lab: Human-Centred Workforce Optimization

This immersive working session is designed for leaders in home and community care who are facing persistent staffing strain, rising burnout, and increasing pressure to deliver predictable, high‑quality service with limited resources. This in person Lab reframes workforce challenges as structural, not purely supply driven, and equips leaders with the tools, insights, and shared language needed to redesign work in a way that supports people and quality care.

About the Facilitator

Jillian Schwieger, MEd
Vice President, Workforce Optimization Consulting Services
Workforce Edge Consulting

Jillian Schwieger is a health workforce utilization executive with Workforce Edge whose career spans nursing, healthcare leadership, and education. She is passionate about advancing workforce sustainability through innovative approaches to workforce design, stakeholder engagement, and organizational learning. With extensive experience leading complex change initiatives, Jillian champions practical solutions that strengthen workforce stability, improve staff experience, and enable organizations to deliver better outcomes.

Connect with Jillian on linkedin: Jillian Schwieger M.Ed. | LinkedIn

About Workforce Edge

Workforce Edge helps healthcare organizations cope with the challenges of a limited and changing workforce. We assist you in considering different care model scenarios, planning your staffing model, and bringing it to life in your operations. We support you to optimize your workforce planning, scheduling, and deployment considering business processes, scheduling service design, and use of technology. We help you develop strategies for managing your relief workforce, creating balanced and predictable schedules, and helping you to fill shifts faster and more effectively. This ensures the ability to provide better care for patients/residents and their families, higher employee engagement, and a safer working environment.

This Event is presented by: The Workforce Edge Center of Excellence