Question 1

How do I register for the event?

Accepted Answer

Register for each event through Eventbrite. All listings can be found at www.muskokachautauqua.com

Question 2

Can I register on-site?

Accepted Answer

For most events, you can register on-site, however we recommend pre-registering for all events to avoid disappointment if they are sold out once you arrive. Workshops have limited capacity so pre-registration is strongly recommended.

Question 3

Do I need to bring my ticket?

Accepted Answer

You can bring the digital ticket on your phone or your printed ticket.

Question 4

What if I lose my ticket?

Accepted Answer

If you lose your ticket, please provide the name your ticket was purchased under and we will be able to assist.

Question 5

Can I get a refund? If so, how and by when?

Accepted Answer

Refunds are available 3 days prior to the start date of the event. Please put a refund request through the Eventbrite ticket system and someone from our team will reach out to you.

Question 6

Can I transfer my ticket to someone else?

Accepted Answer

Yes, please email marketing@muskokachautauqua.com and we will be able to assist.

Question 7

Do you offer discounts? (e.g., student, senior, group)

Accepted Answer

Yes! We offer a 10% discount for students, seniors, and groups 6 or more. Use code “MCFEST10” and apply to the “promo code” field.

Question 8

What’s the address of the event?

Accepted Answer

2508 Windermere Road, Windermere, ON P0B 1P0

Question 9

Where can I stay nearby?

Accepted Answer

Windermere House is located just up the street from our festival site and is a beautiful location to stay at. Visit our "Windermere" page under the "About" section of our website for more locations to stay near the festival: www.muskokachautauqua.com

Question 10

Where should I park?

Accepted Answer

Street parking is available for free throughout the village.

Question 11

Is there public transportation available?

Accepted Answer

There is no public transportation available in Windermere. Taxis do service this area from Bracebridge, Huntsville and Port Carling.

Question 12

Is the venue wheelchair accessible?

Accepted Answer

Yes, the following areas are wheelchair accessible: festival site, Windermere Wharf, Windermere Community Centre, Christ Church, Windermere House and New Baldwins are wheelchair accessible.  Windermere United Church has a wheelchair lift to access. Village Hall is not wheelchair accessible.

Question 13

What payment methods are accepted?

Accepted Answer

Debit, Visa, Mastercard (NO AMEX on-site); cash is accepted, but card is preferred.

Question 14

Will there be Wi-Fi available?

Accepted Answer

Unfortunately, we do not have attendee Wi-Fi access at the festival.

Question 15

What is the event's dress code?

Accepted Answer

Muskoka casual is our dress code! Dress for the weather – events run rain or shine, so please come prepared for the elements.

Question 16

Can I store my items?

Accepted Answer

We do not have a secured area for storage of items but may be able to assist onsite. Please speak with staff at the Ticket Booth when you arrive onsite.

Question 17

Is food available for purchase?

Accepted Answer

Refreshments, coffee, tea, soft drinks, etc. are available for sale at the Ticket Booth at the main festival site.

Question 18

I am interested in sponsoring, speaking or volunteering at the event. How can I get involved?

Accepted Answer

Thank you for your interest! Please contact our team at marketing@muskokachautauqua.com

Windermere Community Conversation #4