Workshop: Practical Frameworks for Ethical Design

Service Design Toronto

<P>Service Design TO is excited to invite Majid and Mazi to share their workshop on practical frameworks for ethical design!</P>
<P>Thank you to our generous venue host, Bridgeable for providing the space for the evening. </P>
<H3>Workshop description:</H3>
<P>It may come as a surprise to some that services designed to improve our quality of life often end up creating unintended suffering for users. While service design is intentional by nature, there are can be unintended consequences that have negative impacts on users.</P>
<P>Using systems thinking, we can apply an ethical rigor that moves beyond measuring the immediate impact of a system. Systemic design tools such as implication wheels, or Nancy Bocken’s value mapping wheel, can help us not only consider the second or third order impact of an innovation, but also allow us to see how value created for one group can destroy value for another.</P>
<P>The workshop intends to provide exercises that practitioners can easily integrate into their various workplace processes to enable teams to imagine and be aware of the impact of their unintended design intentions.</P>
<H3>Our Facilitators:</H3>
<H3><A HREF="https://www.linkedin.com/in/majidbehboudi" TARGET="_blank" DATA-MSYS-CLICKTRACK="0" REL="nofollow noopener noreferrer">MAJID BEHBOUDI</A>, KLICK HEALTH</H3>
<P>With a background in Architecture and Semiotics, Majid has parlayed his passion for user-centric design into his roles as a User Experience Director over the past ten years.  An award-winning designer and creative problem-solver, he has led and collaborated with high-performing teams in companies ranging from startups to multinationals and agencies — most recently at Klick Health, where his team creates digital experiences that improve the lives of patients and healthcare professionals.<BR><BR>In addition to initiating the KlickUX Medium blog and overseeing Klick’s internship program, Majid placed in the Top 5 in the 2016 Cannes Young Lions Competition (Media category), and traveled to Europe to facilitate Service Design workshops for professors, students and practitioners. This year, he will represent Klick as Industry-Partner-in-Residence for the University of Toronto’s UXD program, and continue his work in mentoring up-and-coming UX and tech students.</P>
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<H3><A HREF="https://www.linkedin.com/in/javidiani/" TARGET="_blank" DATA-MSYS-CLICKTRACK="0" REL="nofollow noopener noreferrer">MAZI JAVIDIANI</A>, RBC</H3>
<P>Mazi is a Customer Experience strategist at RBC Ventures, a systemic designer, and a media researcher, dedicated to untangling complexities, and improving human experiences. He is interested in the paradigm shifts in technology and their systemic behavioural, cultural, organizational, and societal effects. He holds a master of design in Strategic Foresight and Innovation from OCAD University where he mapped the Canadian journalism ecosystem as part of his thesis. Before OCAD, he was the design director of Berlin, a communications agency in Edmonton. He has designed user experiences for video games such as Jurassic Park, and taught UX design as an adjunct professor at MacEwan University. His interest in cybernetics and post-structural philosophy has also led him to Concordia University’s Hexagram, where he worked as a researcher on responsive architecture and phenomenological studies of memory.</P>
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<H3>Agenda</H3>
<P>6.00 pm - Doors Open</P>
<P>6.30 pm SHARP - workshop begins</P>
<P>8 pm - Q&A</P>
<P>8.15 pm - wrap up and mingling</P>
<P>Light refreshments will be provided, for example veggies and hummus, chips, and fruit, and an assortment of drinks.</P>
<H3>Directions to Venue</H3>
<P><SPAN>Please enter 1179 King Street West, and come to Suite 101, first floor to the left of the elevator. </SPAN></P>
<H3>Accessibility</H3>
<P>SDTO is committed to improving the accessibility of our events. Please let us know if there are any accommodations that would make attending a better experience for you. </P>
<P>There is a wheelchair accessible entrance through the ramp on Fraser Avenue. We will be happy to show you the way to the session.</P>
<P>**Our ticket price covers our costs for running the event, and helps us to manage guest list numbers. If ticket price is a barrier to participation for you, please feel free to contact us in confidence and we will be happy to add you to the guest list. </P>
<H3>Refund Policy</H3>
<P>Refunds will be issued up to one day before the event. We will have a waitlist, so if you can no longer make it, please refund your ticket so someone else can attend.</P>
<P>Please note that due to Eventbrite policy, when you request a refund, you will be refunded the ticket price minus the Eventbrite processing fee, 88 cents. </P>
<H3><SPAN>SDTO Events Code of Conduct</SPAN></H3>
<P><SPAN>All attendees, speakers, sponsors and volunteers at our event are required to agree with the following code of conduct. Organisers will enforce this code throughout the event. We expect cooperation from all participants to help ensure a safe environment for everybody.</SPAN></P>
<H3><SPAN>The Quick Version</SPAN></H3>
<P><SPAN>Service Design Toronto is dedicated to providing a harassment-free event experience for everyone, regardless of gender, gender identity and expression, age, sexual orientation, disability, physical appearance, body size, race, ethnicity, religion (or lack thereof), or technology choices. We do not tolerate harassment of event participants in any form. Sexual language and imagery is not appropriate for any event venue, including talks, workshops, parties, Twitter and other online media. Event participants violating these rules may be sanctioned or expelled from the event without a refund at the discretion of the event organisers.</SPAN></P>
<H3><SPAN>The Less Quick Version</SPAN></H3>
<P><SPAN>Harassment includes offensive verbal comments related to gender, gender identity and expression, age, sexual orientation, disability, physical appearance, body size, race, ethnicity, religion, technology choices, sexual images in public spaces, deliberate intimidation, stalking, following, harassing photography or recording, sustained disruption of talks or other events, inappropriate physical contact, and unwelcome sexual attention.</SPAN></P>
<P><SPAN>Participants asked to stop any harassing behavior are expected to comply immediately. If a participant engages in harassing behavior, the event organisers may take any action they deem appropriate, including warning the offender or expulsion from the event with no refund.</SPAN></P>
<P><SPAN>If you are being harassed, notice that someone else is being harassed, or have any other concerns, please contact an event organizer immediately. You can phone or text Linn at 647 764 4020 but if I’m not responding, one of our volunteers will be available (you will have met them on your way in) so if you can’t get hold of me, please speak to them.</SPAN></P>
<P><SPAN>Event organizers will be happy to help participants contact hotel/venue security or local law enforcement, provide escorts, or otherwise assist those experiencing harassment to feel safe for the duration of the event. We value your attendance.</SPAN></P>
<P><SPAN>(This document is based on confcodeofconduct.com, licenced under a Creative Commons Attribution 3.0 Unported License.)</SPAN></P>
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Workshop: Practical Frameworks for Ethical Design

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