Contract Management & Vendor Performance

Course Overview

Contract Management and Vendor Performance Management are critical areas for any project's success. This course is designed to equip contract managers, engineering technicians and technologists with strategies and tools to effectively manage contracts and understand their roles, responsibilities, and contractual obligations.

Also, understanding the clauses to deal with the contract's commercial and legal aspects, including:

• Scope
• Deliverables
• Performance standards
• Service levels
• Timelines
• Communication
• Change orders
• Extensions
• Bonds
• Insurances
• Warranty
• Remedies
• Termination provisions

Gaining knowledge about the strategies to avoid:

• Cost overruns
• Completion delays
• Uncalled change orders
• Disputes
• Financial risks
• Public image
• Early termination
• Project management issues
• Delayed payments
• Interest charges
• Intellectual property infringements
• Broken relationships

If you answer "Yes" to any of the below questions, you should consider attending this virtual interactive course.

1. Are you responsible for managing contracts, translating the complex contract clauses into day-to-day contract management, connecting the Request for Proposal/Tender, Scope of Work/Specifications, evaluating supplier's performance and managing relationships?
2. Do you want to understand the difference between Contract Management, Contract Formation and Contract Administration?
3. Do you want to learn about ways to reduce contract failure risks and ensure operational success and project completion within the budget and time?
4. Do you want to have a clear understanding of your organization's contractual obligations and Contractor's obligations?
5. Do you want to learn how to avoid supplier performance shortfall and strategies to manage/improve performance on pre-established criteria and scoring methods?
6. Do you want to learn about various contract terminologies and enforceability of clauses, and what actions could compromise your contract's enforceability?

Overview of Learning Outcomes

• Overview of procurement process stages: planning, developing the specification, selecting appropriate procurement method, managing tendering process, evaluating bids, negotiations, contract management, contract administration, vendor performance and contract close-out.
• Understanding key critical elements of a Contract, Contract A (Tender call), and related obligations expressed and implied/ Contract B (Performance Contract) obligations.
• Understanding Contract Management, Contract Administration, Supplier Performance and Relationship Management, and the critical benefits of each area.
• Contract Formation and Contract Administration checklist
• Contract interpretation rules
• Contract kick-off meeting activities
• Ethics in Contract Management
• Drafting and understanding standard terms and conditions & special terms and conditions
• Reviewing and approving invoices and withholding payments
• Deliverable acceptance and rejection process and contractual remedies
• Risks and best practices of contract administration
• Understanding your organization's obligations and Contractor's obligations.
• Different types of contracts and fee models, e.g. fixed price, cost-plus, hourly, estimated.
• Understand the challenges for commercial contracts.
• How to effectively examine the Change order request, approve or reject such requests and amicably resolve any contentious issues, e.g. Contractor proceeds with change order work without written approval?
• Techniques to effectively monitor contractor performance and different performance evaluation methods and criteria.
• Understand the types of Bonds and Bonding process
• Nut and bolts of contract management stages from contract start-up, on-going administration of deliverable, dealing with performance issues, improving relations, performing inspections, rejecting goods/services, bonding, insurances, payments, handling change orders, effectively exiting the contract/termination and close-out activities
• Understanding different types of risks, e.g. Policy, Process, Legal, Reputation, Financial, Operational and proven mitigation strategies
• Identify strategic/tactical suppliers and strategies to build strong relations with critical suppliers.
• Ways to develop the Contract Management Plan (step by step)
• Understand contractual remedies.
• Understand the different stakeholders and their roles and responsibilities.
• Case studies checklists to apply the knowledge obtained in this workshop.

Details

• Date: June 18 & 19, 25 & 26
• Time: 9:00 AM - 12:00 PM ET
• Member Cost: $645 plus HST + fees
• Non-Member Cost: $800 plus HST + fees
• Format: Zoom, Virtual

Target Audience

• Contract Managers
• Contract Administrator
• Engineering Technicians/Technologists
• Project Managers
• Category Specialist
• Procurement Analyst
• Procurement Managers
• Business Analysts
• Subject Matter Experts (SMEs)
• HR
• IT
• Finance

About the Instructor

Umesh Kalia, , CSCMP, CPPO, CPPB, C.P.M., NIGP-CPP, CMM III, has over 23 years of procurement & contract management experience both within the private sector and the public sector within the Provincial, Regional and Municipal government levels and Broader Public Sector. Umesh has led several complex and high-value procurement projects and managed contracts.

Umesh is a Mechanical Engineering graduate, Graduate Diploma in Public Administration, Western University, Master’s Certificate in Municipal Leadership, Schulich School of Business, and a Certified Supply Chain Management Professional (CSCMP), Certified Procurement Professional (NIGP-CPP), Certified Public Procurement Officer (CPPO), Certified Professional Public Buyer (CPPB), Certified Purchasing Manager (C.P.M.), and Certified Municipal Manager (CMM III) designations holder. Umesh has completed Construction Law and Procurement Law programs from the Osgoode Hall Law School. Umesh has trained a wide variety of professionals in Contract Management, Supplier Relations, Vendor Performance Management, Procurement Risk Management, Procurement Policy Interpretations, Effective Negotiation, Writing Scope of Work and Statement of Work, Developing and Managing the Request for Proposals.

CANCELLATION CLAUSE:

Cancellation by course participant:

A full refund will be provided to registrants who provide a minimum of two(2) business days cancellation notice prior to the start of the course. The course participant will also have the option of transferring their ticket to a different course start date, depending on availability.

Cancellation by Instructor:

Decisions on course cancellations will be made prior to the course start date, early registration is recommended. If you register for a course that is cancelled by the instructor, you will receive a full refund.