About This Course:
This is the second in the three-part Trust-Based Service training series.
The science behind Trust-Based Service is irrefutable. When customers believe you care about them, that you are good at what you do and that you have integrity, you create customer loyalty.
Communication That Builds Trust is the second course in the series, and gives you powerful communication skills that reduce potential friction and builds trust with customers every time. You will have the opportunity to practice, and see first-hand the positive impact these skills will have with customers. The course is delivered by global expert and author, Shaun Belding.
You will learn specific language that research has proven to be effective in creating positive outcomes. You will also learn words and phrases that are proven to have negative effects with customers. One of the exercises will have you completely rethink your communication skills.
The skills introduced in this course build from the first in the Trust-Based Service series - Connect with Customers course, and it is highly recommended you complete that course first.
Training Topics:
How to be an outstanding communicator
- A revealing look at our existing communication effectiveness experiences
- Exploring why communications fail – and how to prevent it
Positive language that creates positive outcomes
- Evidence-based language strategies that create positive relationships
- Practicing the strategies in real scenarios
Common language habits that backfire
- Words, phrases and habitual responses that trigger negative emotions and behaviour
- Comparing the impacts of positive language and negative language
Little things that create big results
- A review of skills and behaviours required for success in specific situations
- How to turn these “little things” into habit
After the course:
- Four weeks of email reinforcement and self-assessments
- A certificate of completion from Belding Training
Have questions? Contact Belding Training directly at support@beldingtraining.com
Who Should Attend?
People in:
- Customer facing roles (In-person, telephone and digital)
- Technical support
- Managers, Supervisors, Leads
- Sales
- All experience levels
- All industries
Group Rates and Volume Discounts
If you are looking to book three or more people in a program, or would like to purchase a block of seats to use over the course of a year, contact Belding Training at booking@beldingtraining.com or 1-613-836-3559 to learn about our volume pricing.
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