This course will help you:
- Achieve “trusted advisor” status
- Develop greater anticipation and follow-through with customers
- Have greater confidence with high-value and status customers
- Significantly increase the loyalty of your customers
About This Course:
This is the third in the three-part Trust-Based Service training series.
The science behind Trust-Based Service is irrefutable. When customers believe you care about them, that you are good at what you do and that you have integrity, you create customer loyalty.
Create Moments Customers Will Rave About
Create WOW Customer Experiences is a course for customer service professionals for whom customer trust is essential. You will learn how to project poise and confidence with high-value customers. You will be introduced to strategies for identifying wow opportunities and making innovative decisions that will lead to long-term loyalty. The course is delivered by global expert and author, Shaun Belding.
This course follows the Communication Skills for Customer Service program, and includes lessons from Shaun's Amazon best seller, The Journey to WOW , where you can see first-hand the positive impact these skills will have with customers.
The skills introduced in this course build from the first two courses in the Trust-Based Service series. It is highly recommended you complete those courses first.
Training Topics:
How to identify WOW opportunities
- Exploring the common elements of potential WOW experiences
- Advanced discovery and customer education skills
Innovation and creative problem solving
- How to break through functional fixation and confirmation biases
- Applying the science of pleasant surprises
How to achieve Trusted Advisor status
- Anticipation, follow-up and follow-through
- Creating unexpected, personalized benefits
After the course:
- Four weeks of email reinforcement and self-assessments
- A certificate of completion from Belding Training
Have questions? Contact Belding Training directly at support@beldingtraining.com
Who Should Attend?
People in:
- Customer facing roles (In-person, telephone and digital)
- Technical support
- Managers, Supervisors, Leads
- Sales
- All experience levels
- All industries
Group Rates and Volume Discounts
If you are looking to book three or more people in a program, or would like to purchase a block of seats to use over the course of a year, contact Belding Training at booking@beldingtraining.com or 1-613-836-3559 to learn about our volume pricing.
