Actions and Detail Panel
Understanding the Impact of the Internet of Things on Field Service
Thu, 20 October 2016, 1:00 PM – 2:00 PM EDT
Presented by the Aberdeen Group and ClickSoftware
Senior Research Analyst - IT
Group VP of Product Marketing
The definition of excellence in field service is changing as smart devices and the Internet of Things (IoT) continue to transform all aspects of the business.
A new approach is in order, and in this webinar, we’ll discuss how Best-in-Class field teams are choosing to leverage the IoT to gain real-time insights that go beyond meeting an SLA and into leading capabilities that other companies simply cannot match.
We’ll be covering:
The impact of the empowered customer, competition, and complex machines on service
IoT and its role in service, execution, and resolution
Leading strategies for utilizing IoT in field service
The future of IoT technology in the field
*This webinar will be projected in the Atlantis Conference Room as a Lunch and Learn. Lunch will be served!